Brightpearl by Sage vs. Viewpoint Spectrum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Brightpearl
Score 9.2 out of 10
N/A
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception. According to the vendor key differentiators include: Software and Service. Service is an integral part of Brightpearl's offer. The…N/A
Viewpoint Spectrum
Score 8.0 out of 10
N/A
Viewpoint Spectrum is a cloud-based construction ERP suite with project management, accounting, resource management, and reporting and analytics. Key features include workflow automation and collaboration tools, document imaging and sharing, cost estimating tools, and RFI management tools.N/A
Pricing
Brightpearl by SageViewpoint Spectrum
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BrightpearlViewpoint Spectrum
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsBrightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.
More Pricing Information
Community Pulse
Brightpearl by SageViewpoint Spectrum
Top Pros
Top Cons
Features
Brightpearl by SageViewpoint Spectrum
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Brightpearl by Sage
-
Ratings
Viewpoint Spectrum
4.9
22 Ratings
37% below category average
Pay calculation00 Ratings7.522 Ratings
Benefit plan administration00 Ratings6.916 Ratings
Direct deposit files00 Ratings8.319 Ratings
Customization
Comparison of Customization features of Product A and Product B
Brightpearl by Sage
-
Ratings
Viewpoint Spectrum
6.1
9 Ratings
17% below category average
API for custom integration00 Ratings6.19 Ratings
Security
Comparison of Security features of Product A and Product B
Brightpearl by Sage
-
Ratings
Viewpoint Spectrum
8.1
27 Ratings
1% above category average
Single sign-on capability00 Ratings8.422 Ratings
Role-based user permissions00 Ratings7.827 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Brightpearl by Sage
-
Ratings
Viewpoint Spectrum
5.1
30 Ratings
31% below category average
Dashboards00 Ratings7.029 Ratings
Standard reports00 Ratings6.430 Ratings
Custom reports00 Ratings5.928 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Brightpearl by Sage
-
Ratings
Viewpoint Spectrum
7.6
28 Ratings
0% above category average
Accounts payable00 Ratings8.327 Ratings
Accounts receivable00 Ratings8.125 Ratings
Global Financial Support00 Ratings6.18 Ratings
Primary and Secondary Ledgers00 Ratings7.519 Ratings
Journals and Reconciliations00 Ratings8.022 Ratings
Configurable Accounting00 Ratings7.219 Ratings
Standardized Processes00 Ratings7.923 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Brightpearl by Sage
-
Ratings
Viewpoint Spectrum
6.1
17 Ratings
24% below category average
Inventory tracking00 Ratings6.017 Ratings
Automatic reordering00 Ratings6.01 Ratings
Location management00 Ratings6.26 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Brightpearl by Sage
-
Ratings
Viewpoint Spectrum
8.6
15 Ratings
11% above category average
Pricing00 Ratings8.312 Ratings
Order entry00 Ratings8.313 Ratings
Credit card processing00 Ratings8.84 Ratings
Cost of goods sold00 Ratings8.911 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Brightpearl by Sage
-
Ratings
Viewpoint Spectrum
7.6
27 Ratings
3% above category average
Billing Management00 Ratings8.223 Ratings
Cash and Asset Management00 Ratings7.722 Ratings
Travel & Expense Management00 Ratings7.01 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings7.01 Ratings
Period Close00 Ratings8.123 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Brightpearl by Sage
-
Ratings
Viewpoint Spectrum
6.8
7 Ratings
0% above category average
Project Planning and Scheduling00 Ratings5.01 Ratings
Task Insight for Project Managers00 Ratings7.26 Ratings
Project Mobile Functionality00 Ratings7.96 Ratings
Definable Resource Pools00 Ratings7.34 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Brightpearl by Sage
-
Ratings
Viewpoint Spectrum
7.0
5 Ratings
2% above category average
Bids Analyzed and Compared00 Ratings7.93 Ratings
Contract Authoring00 Ratings7.32 Ratings
Contract Repository00 Ratings7.32 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings5.74 Ratings
Supplier Management00 Ratings6.93 Ratings
Best Alternatives
Brightpearl by SageViewpoint Spectrum
Small Businesses
Lightspeed Retail
Lightspeed Retail
Score 6.2 out of 10
Acumatica
Acumatica
Score 8.8 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.2 out of 10
Infor VISUAL
Infor VISUAL
Score 6.9 out of 10
Enterprises

No answers on this topic

SAP Business ByDesign
SAP Business ByDesign
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Brightpearl by SageViewpoint Spectrum
Likelihood to Recommend
9.7
(158 ratings)
7.9
(69 ratings)
Likelihood to Renew
8.2
(12 ratings)
9.1
(7 ratings)
Usability
4.7
(8 ratings)
7.8
(30 ratings)
Availability
10.0
(1 ratings)
9.0
(2 ratings)
Performance
9.0
(1 ratings)
8.5
(2 ratings)
Support Rating
8.1
(135 ratings)
5.3
(29 ratings)
In-Person Training
1.0
(1 ratings)
7.0
(1 ratings)
Online Training
7.0
(1 ratings)
9.1
(1 ratings)
Implementation Rating
6.5
(104 ratings)
6.7
(4 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.0
(1 ratings)
6.6
(20 ratings)
Product Scalability
6.9
(5 ratings)
7.5
(2 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Brightpearl by SageViewpoint Spectrum
Likelihood to Recommend
Brightpearl by Sage
Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
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Trimble Viewpoint
The Installation team is amazing. They provide clear guidance at the beginning of the process regarding what is expected and what needs to be done. The implementation manager follows up monthly with you to make sure you are on track and if you need additional help. They are very helpful and responsive in resolving issues.
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Pros
Brightpearl by Sage
  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
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Trimble Viewpoint
  • Job Costing - Viewpoint Spectrum handles job costing per project, per work order, per site, and gives us an up to date analysis of the project.
  • HR - helps to keep all of the training certifications and HR incidents in a consistent and manageable order for all Managers to use.
Read full review
Cons
Brightpearl by Sage
  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
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Trimble Viewpoint
  • Support isn't readily available. You can submit a ticket and wait days before it's picked up. Even critical issues (system outages) can wait an hour or two before someone responds.
  • Large companies will feel limited. This product wasn't designed to handle large amounts of data, and performance seems to slow when there are more than 80 concurrent users.
  • The new developments are limited. HR Management is less robust than a third-party product specializing in HR Management. Viewpoint Analytics is nowhere near as robust as Power BI or Tableau.
Read full review
Likelihood to Renew
Brightpearl by Sage
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Read full review
Trimble Viewpoint
The product is working for us and the cost to implement a new system does not warrant the expense.
Read full review
Usability
Brightpearl by Sage
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Read full review
Trimble Viewpoint
There's a little bit of a learning curve, but once you've been working in the system for a while, it becomes second nature. I would say that out of all of the other software that I've personally used, Spectrum has been the easiest one to pick up and learn quickly
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Reliability and Availability
Brightpearl by Sage
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
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Trimble Viewpoint
I've never seen Spectrum down
Read full review
Performance
Brightpearl by Sage
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
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Trimble Viewpoint
For the most part the product is very reliable. Since we are hosted we sometimes have connectivity issues but I would say that is more our ISP than Spectrum.
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Support Rating
Brightpearl by Sage
Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
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Trimble Viewpoint
The support has recently changed. Last year, you could call in and get an immediate response. Now that doesn't seem possible unless you have an urgent situation with access to the software, payroll or payables. I have found that using chat or e-mail works nicely for the most part, but sometimes I feel it would be easier if someone from support would jump on our site and take a first-hand look rather than going back and forth
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In-Person Training
Brightpearl by Sage
No in house training was given.
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Trimble Viewpoint
No answers on this topic
Online Training
Brightpearl by Sage
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
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Trimble Viewpoint
Our trainer was excellent and navigated the time zone differences expertly. She gave us test assignments to complete and was available for questions at any time.
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Implementation Rating
Brightpearl by Sage
Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
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Trimble Viewpoint
My only insight would be to take time in your implementation and training process; ours was six weeks from start to finish.
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Alternatives Considered
Brightpearl by Sage
Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
Read full review
Trimble Viewpoint
I have previously used Sage Masterbuilder, another construction industry software. This has been a number of years ago. The company I am working for already had Spectrum and have been using it for as long as it has been around when it was known as Forefront. Based on conversations I've had with the personnel that were here at the time of purchase, Spectrum clicked off all the boxes they were looking for.
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Scalability
Brightpearl by Sage
Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
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Trimble Viewpoint
You can grant user specific access which is nice. Project managers do not need all the same modules as Accounting. But Accounting does need access to PM modules as well
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Return on Investment
Brightpearl by Sage
  • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
  • We've also had to spend a ton of money with our CPAs fixing our financials every month.
  • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
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Trimble Viewpoint
  • [In my opinion,] it takes at LEAST twice as long to do our jobs now.
  • [I feel like] we are paranoid about something not being printed correctly because of [what I believe are] buggy text fields.
  • [In my experience,] we still have to refer to a physical file cabinet with paper, even though a main point of switching was to go paperless.
  • [In our experience,] screens can now be "locked", so we can't see something if our coworker is also looking at it.
  • [I believe that] the financial hit our company took from this switch was astronomical. [In my opinion:] Beware!
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ScreenShots

Brightpearl Screenshots

Screenshot of Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesScreenshot of Deep insight in your customers, product and sales channel through Brightpearl's Minubo integrationScreenshot of Fully integrated POS for access to all product inventory information at the tillScreenshot of Managing suppliers and purchasing inventory is quick and easy, says the vendorScreenshot of Provide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Screenshot of Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.