Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Broadvoice has had higher call reliability and better uptime than Webex thus far. Additionally, the administrative back-end is much more convenient to use and change settings in.
I evaluated multiple providers and checked for quality and feedback from providers. Net2Phone also stacked up well but Broadvoice was easier to go through the process and was rated as good or better in the feedback I looked at. I also looked at Zoom, Oooma, etc. but wanted a …
Broadvoice was able to connect voice calls to Microsoft Teams. Customer support has been more responsive than our prior solution. The mobile app is more user friendly.
Verified User
Manager
Chose Broadvoice
Very similar but more cost effective.
Verified User
Director
Chose Broadvoice
Recommended by our IT company...I was not involved in the selection process.
Better customer service, similar quality, lower price than previous carrier. We have also had minimal problems (which is very nice when we are a small company and do not have a devoted IT department)
Net2Phone doesn’t compare to Broadvoice especially with ease of use and customer service. Broadvoice resolves issues within minutes and everyone I have spoken with is very patient and kind
The support we get with Broadvoice is the huge difference maker. I am confident that we could have made Google Voice work for what we needed, but having a person to come out, make recommendations, test the phones prior to install, and the amount of training that came with …
While our service was provided by Nitel, not only were they unable to solve our outbound call issue, but the communication with them was severely lacking. With Broadvoice, it was easy to schedule conference calls and was easy to achieve the level of service our district needed.
Zoom is better for a highly interactive conference call. In interior design with team working remotely we need to be able to easily redline drawings/annotate remotely on a call. So if my staff is sharing their screen, I can redline on top of that live. Broadvoice is not easy or …
By far, the onboarding and support are hands down the difference. Onboarding staff is on top of all details, from setup to training to cutover. You always know where it all stands and that your requests will get answers on the first call. Don't forget those unique solutions to …
Best cost, service, and no downtime. The other services I tried all failed at one or more of these things, including uptime. I have had no outages ever in the entire list of deployments out there currently. They are also cheaper per line than the big boys and you can get right …
Broadvoice is better on every measure. Mitl was expensive, charged separately for many features that included by Broadvoice. Most importantly, the customer support was 100% offshore by workers whose primary language was not English. Although they followed the script for giving …
We currently have Broadvoice and are looking to add services. In my experience, I had a horrid time getting a hold of anyone in sales to discuss our current plan, compare pricing, get new quotes, etc. I then reached out to Nextiva and had them quote me for essentially the same …
Broadvoice is its only type of management, in particular cellular. Connectwise is specific to remoting into a certain device, can see the status i.e online/offline. But they both do their own jobs in their own way, successfully.
Toshiba system was much easier to put several messages to answer in various scenarios. However it did not offer the app on the phone that allows you to answer remotely and make calls from your office phone number.
Broadvoice is extremely robust and well-suited for a variety of contexts, but I think it excels best in tighter-knit work environments where contacting each other is the main use as opposed to receiving many incoming calls from outside guests. There have been a few instances where I think the features would conflict with user intention -- namely, having a number linked to two different phones, but one phone was meant more for receiving outside calls and the other was an office phone in the same area. Because of this, if a guest called, it would disturb the office, but if a vendor called, the guest phone would also ring, leading to confusion. I think this is an instance of the peer ecosystem conflicting with a more customer-facing need, but if a peer line needed to contact that department, it is best to have both of them ring.
Broadvoice is excellent for customizing/tailoring to a business's specific needs.
Tech Support is easy to reach, and provides consistent help.
Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Well there is a problem with the connection at times.
I would like to add all of my outside service people on but I can't because they need to have a phone line and extension added. I would like to have all of our staff have access through their cell phones so that if we get a message we can send it quickly to their cell phone.
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Once the phones are operational it just works. Broadvoice will customize the phones the way you want not they way they want you to have. There are several different ringtones to choose from. Also, Broadvoice can make the volume of phone calls to stay at whatever level you set them at
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
We used Comcast mobility lines for years, but compared to Broadvoice, they have a long way to go. I would sometimes have to call Comcast because their website wouldn't let me connect, while their side was showing no issues.