What users are saying about
12 Ratings
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484 Ratings
12 Ratings
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Score 8.8 out of 101

Workfront

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484 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

BugHerd

Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back
Ariana Thompson profile photo

Workfront

This software works great to track your KPI's and to update and monitor your progress on any assignments that are assigned to your and projects you are working on. For simple to-dos and assignments and tasks, etc. it's really effective with a pick list of choices to choose from to update the status, upload files, log hours work, comment, etc. and inform business stakeholders requesting on the progress of a given workfront request it is less appropriate when it comes too it being complex at first, especially if you don't have any training. Like anything newly learned, it takes time and if you're not experienced with project management software you may find yourself in a bit of frustration using it.
Pricillar Nyokabi profile photo

Feature Rating Comparison

Project Management

BugHerd
Workfront
8.2
Task Management
BugHerd
Workfront
9.1
Resource Management
BugHerd
Workfront
8.4
Gantt Charts
BugHerd
Workfront
8.4
Scheduling
BugHerd
Workfront
8.2
Workflow Automation
BugHerd
Workfront
8.1
Team Collaboration
BugHerd
Workfront
8.6
Support for Agile Methodology
BugHerd
Workfront
8.1
Support for Waterfall Methodology
BugHerd
Workfront
8.1
Document Management
BugHerd
Workfront
7.9
Email integration
BugHerd
Workfront
7.4
Mobile Access
BugHerd
Workfront
7.5
Timesheet Tracking
BugHerd
Workfront
8.3
Change request and Case Management
BugHerd
Workfront
8.3
Budget and Expense Management
BugHerd
Workfront
8.5

Professional Services Automation

BugHerd
Workfront
8.0
Quotes/estimates
BugHerd
Workfront
7.6
Invoicing
BugHerd
Workfront
8.0
Project & financial reporting
BugHerd
Workfront
7.9
Integration with accounting software
BugHerd
Workfront
8.6

Pros

BugHerd

  • Track web development bugs and issues
  • Capture screenshots, browser details, device details, screen size details and user comments.
  • Manage the list of bugs, assign them to a developer and give them due date and priority.
No photo available

Workfront

  • Time management resources are incredibly efficient: One can utilize the platform to give realistic work goals and objectives.
  • Data Management: Workfront enables users to view custom reports, manage projects costs, and much more.
  • Project planning is extremely in depth: One can set and visualize projects in a variety of ways.
Joshua Melder profile photo

Cons

BugHerd

  • You could add more users for your levels to allow more clients to add feedback.
  • You could allow color changes for websites that are light/dark to display more easily.
  • You could work to allow easier use on mobile devices.
No photo available

Workfront

  • I'd like for us to be able to pull reports that are a bit more customized. For example, I want to pull a report that enables me to see what task went past due first to see where and how we can improve. That report currently exists but unfortunately, it pulls in every other task that is past due in the project...instead of me just being able to pinpoint where we start to lose time.
  • I'd like to be able to "pin" documents and Updates within a Portfolio for easy reference when looking at a project as a whole.
Jen Franz profile photo

Likelihood to Renew

BugHerd

No score
No answers yet
No answers on this topic

Workfront

Workfront 8.4
Based on 59 answers
All that I've said already is why. I suppose the clearest way to say it is that at this point? I cannot imagine running the 300+ active projects in eMarketing without AtTask; it simply wouldn't be possible and even more; I wouldn't imagine why we'd try to find an alternative tool when we have one meeting our needs.
Adam Messano profile photo

Usability

BugHerd

BugHerd 9.0
Based on 1 answer
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
No photo available

Workfront

Workfront 8.0
Based on 17 answers
I gave a rating of 10 on overall usability because Workfront is cloud based and very easy to use. Workfront also provides collaboration on projects which is critical to a projects success. The tool gives everyone high level visibility in their projects down to the smallest detail. Wonderful project management system, allows you to cut down on emails, meetings and no more spreadsheets for tracking your projects.
Maryland Tracy profile photo

Reliability and Availability

BugHerd

No score
No answers yet
No answers on this topic

Workfront

Workfront 9.1
Based on 8 answers
I give Workfront a TEN! When I have had an issue, the response time has been quick. The tech support team has always resolved any issues that I report. For the performance of the Workfront system you can go to trust Workfront to receive daily updates as to the status of the servers. When the system acts sluggish I check here to see if there are any performance issues. If there is an issue they let you know they are working on asap. I have been working in Workfront for 2 years and this has happened three times and has been resolved within 30 minutes, and the system has only went down one time and it was for only 25 minutes, once I reported to the tech team, they were already working on the issue to get it resolved. They are awesome, and hat's off to the whole Workfront team!
Maryland Tracy profile photo

Support

BugHerd

BugHerd 9.0
Based on 1 answer
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
No photo available

Workfront

Workfront 7.7
Based on 11 answers
It would be nice if the support forms were more dynamic so you could add more information to the support ticket when you enter it to reduce back and forth with the support team member. Also communication on escalated tickets isn't always great. It's gotten better over the years but still needs improvement. Other than that, initial response on support tickets is really quick and the people I've dealt with have always been very professional.
Mike Tompkins profile photo

Online Training

BugHerd

No score
No answers yet
No answers on this topic

Workfront

Workfront 8.9
Based on 4 answers
The training is very easy to use and you can simply choose the topics included in the course(s) that are most important to your training needs. After each training course, you are tested on what you have learned. If you need a refresher course, they provide Course Catalogs as well as instructor-led courses & workshops.
Maryland Tracy profile photo

Implementation

BugHerd

No score
No answers yet
No answers on this topic

Workfront

Workfront 8.3
Based on 10 answers
Have all of your existing processes locked down. Be prepared to modify them if Workfront can show you a better way.
Bill Gattinger profile photo

Alternatives Considered

BugHerd

It was a good fit for our team.
No photo available

Workfront

Workfront lands in the middle between MS Project and Basecamp. Basecamp was too simplistic and didn't provide enough core project / task management features. MS Project was too rigid and difficult to share project information. Workfront has the right mix of project / task management features and project visibility.
John Rozeboom, CSM, PMP profile photo

Scalability

BugHerd

No score
No answers yet
No answers on this topic

Workfront

Workfront 9.1
Based on 2 answers
We have been using Workfront for about 3 years. During this time they continue to be a very stable project management system. Workfront's overall scalability is able to handle increased loads of work. When using Workfront for a project management tool for the web team, we store documents, images & video's without any issues. They work with their customer's to provide the best project management system in the market today! I highly recommend Workfront for all project management needs. Workfront strives to deliver unique technology solutions to growing companies!
Maryland Tracy profile photo

Return on Investment

BugHerd

  • This tool has helped us simplify communication with developers in other countries and have conversations about multiple issues all on one platform.
  • We're able to give additional context and clarification when asked and it removes the delay between follow up when the conversation goes directly to the person who reported the issue.
  • The sheer number of bugs we have to log on a massive project made this an ideal choice over a spreadsheet or other kind of tool. The image capture was necessary for the context needed to quickly resolve questions.
Ariana Thompson profile photo

Workfront

  • Thirty US dollars + per month, per user, can get a bit pricey for the mid-size business. I am not sure what their enterprise business pricing is, however, I imagine the ROI is well worth it as many corporations I have worked for use Workfront for both project management as well as timesheet tracking.
Brian Knox profile photo

Pricing Details

BugHerd

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Workfront

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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