What users are saying about
20 Ratings
42 Ratings
20 Ratings
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Score 8.4 out of 101
42 Ratings
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Score 7.2 out of 101

Likelihood to Recommend

Calabrio ONE

Calabrio has been great for our education environment. We have the ability to access live calls, recorded calls and evaluate based on the duration of calls. I would like to see the Reporting tab transformed and allow for more customizable reports. Overall, we have had success with Calabrio and we look forward to our partnership.
Beth Bax profile photo

HireRight

Pre-employment screenings for DOT regulated drivers is still a challenge and doesn't take advantage of the online ordering options that HireRight can offer for other roles (though the DOT is equally to blame for this). HireRight really shines when we are screening individuals for roles not regulated by the DOT, or when we are using their batch upload option to process large numbers of requests at once (e.g. random drug screenings, Annual MVR pulls). In these areas, it has saved us a huge amount of time that would have otherwise been wasted on repetitive, administrative tasks.
Daniel Hartmann profile photo

Feature Rating Comparison

Recruiting / ATS

Calabrio ONE
HireRight
6.2
Job Requisition Management
Calabrio ONE
HireRight
7.5
Company Website Posting
Calabrio ONE
HireRight
3.0
Publish to Social Media
Calabrio ONE
HireRight
3.0
Job Search Site Posting
Calabrio ONE
HireRight
4.0
Customized Application Form
Calabrio ONE
HireRight
3.0
Resume Management
Calabrio ONE
HireRight
2.0
Duplicate Candidate Prevention
Calabrio ONE
HireRight
9.0
Candidate Search
Calabrio ONE
HireRight
5.0
Applicant Tracking
Calabrio ONE
HireRight
7.3
Collaboration
Calabrio ONE
HireRight
8.7
Task Creation and Delegation
Calabrio ONE
HireRight
9.0
Email Templates
Calabrio ONE
HireRight
8.2
User Permissions
Calabrio ONE
HireRight
9.0
Notifications and Alerts
Calabrio ONE
HireRight
7.1
Reporting
Calabrio ONE
HireRight
7.0

Pros

Calabrio ONE

  • Quality Management (call recordings, evaluations of said calls) is an area where Calabrio has done a particularly good job. It is a solid product and they continue to refine it.
  • Customer Service - since we purchased the product, customer service has always been spot on for Calabrio - they have worked hard to ensure their existing customers remain happy while continuing to evolve and bring on new customers.
  • Innovation - with their ear to the ground, so to speak, Calabrio forges ahead and does a great job of implementing features per customer requests and makes every effort to ensure the needs are taken care of either via API or upgrade feature.
Joel Severson profile photo

HireRight

  • Once the candidate’s email is entered online on the HireRight site, an email is automatically delivered to the job candidate asking them to provide their applicable background information so the check can be initated. An email is sent to the company once the results of the check comes back.
  • You can login to the website at anytime to see what the status of the background check is.
  • You have the ability to obtain current and past invoices online via the website, making budget tracking that much easier.
Chimone Rattan profile photo

Cons

Calabrio ONE

  • Calabrio's scheduling module has room for improvement. I recommend adding options that will allow you to quickly add or delete multiple exceptions for a group or an individual.
  • Calabrio should add an option the will automatically optimize existing breaks and lunches based on the schedule rules and updates to schedules since they were initially published.
  • I'd like to have a feature in Calabrio that will automatically approve or deny employees requests for vacation based on the staffing number and other staff rules that are set.
  • For shift bidding, I'd like to have the option to create several schedule types and have Calabrio create the best coverage based on the available staff and the existing forecast.
  • In my practice, I have found that some reports have stats that should be weighed but are presented as a standard average (arithmetic mean) instead.
  • I'd like to have granular reporting on staff shrinkage that has occurred in the past so that I can use that data for future staff planning.
Nathaniel Brown profile photo

HireRight

  • Customer service, as the lowest level doesn't always seem to have the same or similar responses. Some will say they can do certain things and some will say they cannot.
  • Account management for one particular client was terrible. Anytime we asked for her assistant she referred us to the customer service email. This client paid for the account manager and there was no value-add for having her.
  • Mistakes were often made with international education checks. Often times we had to collect our own information or documents. Many times I noticed incorrect phone numbers being reached out to.
No photo available

Support

Calabrio ONE

No score
No answers yet
No answers on this topic

HireRight

HireRight 6.9
Based on 4 answers
There are various ways you are able to call HireRight. They do have busy times and so the live chat is helpful because you are able to leave the chat open until an agent is available (and do work than being tied to a phone).
Krista-erika Lopez profile photo

Alternatives Considered

Calabrio ONE

It was better and more reliable/resilient then both of the products stated above. It is in-house though while the competition was cloud-based. Both of the platforms mentioned above had more problems and more failed screens then Calabrio.
Usama Ahmed profile photo

HireRight

We have used 2 or 3 other background check companies and I like HireRight because they are the easiest to get in touch with someone when any help is needed. The website is user friendly and you can easily check what is pending, what is completed, etc., across users. They are also much faster than the previous companies we worked with.
Caitlin Callahan profile photo

Return on Investment

Calabrio ONE

  • Negative: I've had to create more workarounds and scheduling seems to be more time consuming. However, it has had a positive effect in that some processes have been improved because of the workarounds.
  • Positive: Our former WFM software was not upgraded regularly. We have planned upgrade(s) for Calabrio. I'm looking forward to seeing the improvements made with the newer version.
  • Positive: Calabrio's customer service has been a plus. I believe they listen to what their customers are saying, even when it may be painful, and seem to always be striving to improve their product, and maintain good customer service.
Gaye Stone profile photo

HireRight

  • We have lost clients because of incorrect or inaccurate reporting. I would like some of the results (MVR) to be uniform so you don't have to guess which is a permit and which is not.
  • During the busy season, they have helped on MVR turnaround times so we can get the candidate in the next day.
Alanise Ballenger profile photo

Screenshots

HireRight

Pricing Details

Calabrio ONE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

HireRight

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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