CallFire

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallFire
Score 9.5 out of 10
N/A
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
$99
per month
Pricing
CallFire
Editions & Modules
Lite
$99.00
per month
Startup
$199.00
per month
Grow
$299.00
per month
Pro
$599.00
per month
Offerings
Pricing Offerings
CallFire
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
CallFire
Considered Both Products
CallFire
Chose CallFire
EZ Texting... it's fine but more expensive. They do the same thing.
Chose CallFire
We also use CallRail in our agency but find that most of our needs are met by CallFire for less money.
Chose CallFire
Previously we used Vitelity, but its tracking capabilities are more limited.
Chose CallFire
We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional …
Chose CallFire
CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Chose CallFire
I have not personally used any similar products.
Chose CallFire
CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend …
Chose CallFire
I haven't used any other products, but I am so pleased with CallFire that I will continue using this program.
Top Pros
Top Cons
Features
CallFire
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallFire
7.7
11 Ratings
6% below category average
Hosted PBX6.02 Ratings
Multi-level Interactive Voice Response (IVR)9.07 Ratings
User templates7.04 Ratings
Call reports7.310 Ratings
Directory of employee names9.05 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallFire
9.3
10 Ratings
10% above category average
Answering rules8.07 Ratings
Call recording10.010 Ratings
Call park8.53 Ratings
Call screening10.04 Ratings
Message alerts10.05 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallFire
10.0
1 Ratings
19% above category average
Video conferencing10.01 Ratings
Audio conferencing10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallFire
8.3
2 Ratings
0% below category average
Mobile app for iOS8.52 Ratings
Mobile app for Android8.01 Ratings
Best Alternatives
CallFire
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternatives
User Ratings
CallFire
Likelihood to Recommend
9.5
(15 ratings)
Likelihood to Renew
9.0
(1 ratings)
User Testimonials
CallFire
Likelihood to Recommend
CallFire
If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Read full review
Pros
CallFire
  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Read full review
Cons
CallFire
  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
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Likelihood to Renew
CallFire
There is no reason not to, it has proven effective in the usage
Read full review
Alternatives Considered
CallFire
CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Read full review
Return on Investment
CallFire
  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Read full review
ScreenShots