What users are saying about
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Top Rated
65 Ratings
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Top Rated
2199 Ratings

CallRail

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Top Rated
65 Ratings
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Score 8.6 out of 100

monday.com

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Top Rated
2199 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

CallRail

This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
Anonymous | TrustRadius Reviewer

monday.com

Monday.com is a great tool to develop and improve solid project management skills within your team. Its integration features make it easier to incorporate into your current IT environment, which fosters adoption. Additionally, its flexibility allows you to customize the level of detail you want to capture for each task and project, depending on the associated context.
DANIEL ARRASCUE | TrustRadius Reviewer

Feature Rating Comparison

Project Management

CallRail
monday.com
8.0
Task Management
CallRail
monday.com
9.0
Resource Management
CallRail
monday.com
7.7
Gantt Charts
CallRail
monday.com
8.1
Scheduling
CallRail
monday.com
8.4
Workflow Automation
CallRail
monday.com
8.0
Team Collaboration
CallRail
monday.com
9.1
Support for Agile Methodology
CallRail
monday.com
8.1
Support for Waterfall Methodology
CallRail
monday.com
7.0
Document Management
CallRail
monday.com
7.4
Email integration
CallRail
monday.com
7.5
Mobile Access
CallRail
monday.com
8.0
Timesheet Tracking
CallRail
monday.com
7.9
Change request and Case Management
CallRail
monday.com
7.8
Budget and Expense Management
CallRail
monday.com
7.8

Professional Services Automation

CallRail
monday.com
7.4
Quotes/estimates
CallRail
monday.com
8.0
Project & financial reporting
CallRail
monday.com
7.0
Integration with accounting software
CallRail
monday.com
7.3

Pros

CallRail

  • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
  • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
  • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
Anonymous | TrustRadius Reviewer

monday.com

  • Review the progress of a project or task from start to finish
  • Automations that organise the planner for you, help notify team members, keep you on track.
  • The interface is clean and colourful. I look forward to visiting the board to review my workload or collaborate on projects with others. You can use GIF's and emojis in your conversations/updates and colour code everything.
  • There are all sorts of widgets/apps within the monday.com space that you can play around with.
Angelita Larrier | TrustRadius Reviewer

Cons

CallRail

  • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
Seth Tucker | TrustRadius Reviewer

monday.com

  • I would like an option to create spreadsheets similar to how a spreadsheet looks on Excel. There are some spreadsheets that I would like created on monday.com, but monday.com will not adapt to what we want the spreadsheet to look like.
Vickie Aldin | TrustRadius Reviewer

Likelihood to Renew

CallRail

No score
No answers yet
No answers on this topic

monday.com

monday.com 8.3
Based on 9 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Usability

CallRail

CallRail 8.5
Based on 7 answers
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
Anonymous | TrustRadius Reviewer

monday.com

monday.com 8.6
Based on 1008 answers
I am not IT inclined, in any way, but I was able to easily set everything up for our business. Then, I am able to make adjustments as things are suggested/needed. When it came time to add our marketing team to the program, it was very easy for them to build the things they needed. Between the how-to videos and webinars, any grey areas are quickly cleared up.
Rebekah Reyes | TrustRadius Reviewer

Support Rating

CallRail

CallRail 8.8
Based on 14 answers
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions.I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
Amber Callan | TrustRadius Reviewer

monday.com

monday.com 8.2
Based on 969 answers
I've not had a huge amount of engagement with their customer support, but what I have received has been helpful, efficient, and gives me a feeling that I know I can go back and ask if I have further queries.
Meg Faulkner | TrustRadius Reviewer

Implementation Rating

CallRail

No score
No answers yet
No answers on this topic

monday.com

monday.com 7.0
Based on 6 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Alternatives Considered

CallRail

Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
Eric Kammer | TrustRadius Reviewer

monday.com

We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Brian Goldrick | TrustRadius Reviewer

Return on Investment

CallRail

  • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
  • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
  • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
Frank Emerson | TrustRadius Reviewer

monday.com

  • Saves time by allowing us to put all the information and updates for certain projects in their own space.
  • Increased productivity by laying out tasks in a more readable and manageable area.
  • Provides easy set up for production because we use it to schedule our screen printing projects so we know which screens need to be ready on which day.
Bryanna Holdridge | TrustRadius Reviewer

Screenshots

Pricing Details

CallRail

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$30

CallRail Editions & Modules

Edition
Call Tracking$451
Lead Center$301
Conversation Intelligence$501
Form Tracking$501
  1. per month
Additional Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$81
Standard$101
Pro$161
Enterprise$02
  1. per user
  2. Contact us
Additional Pricing Details
Yearly plan: Save 18% Monthly plan also available

Rating Summary

Likelihood to Recommend

CallRail
8.5
monday.com
8.9

Likelihood to Renew

CallRail
monday.com
8.3

Usability

CallRail
8.5
monday.com
8.6

Reliability and Availability

CallRail
monday.com
9.1

Performance

CallRail
monday.com
8.2

Support Rating

CallRail
8.8
monday.com
8.2

Online Training

CallRail
monday.com
6.4

Implementation Rating

CallRail
monday.com
7.0

Scalability

CallRail
monday.com
7.9

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