What users are saying about
Top Rated
67 Ratings
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Top Rated
2728 Ratings
Top Rated
67 Ratings
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Score 7.6 out of 100

monday.com

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Top Rated
2728 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Project Management

    CallRail

    Feature Set Not Supported
    N/A
    8.2

    monday.com

    82%
    monday.com ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.2
    92%
    1245 Ratings

    Resource Management

    N/A
    0 Ratings
    8.3
    83%
    1078 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.2
    82%
    710 Ratings

    Scheduling

    N/A
    0 Ratings
    8.5
    85%
    1055 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.2
    82%
    1066 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.0
    90%
    1226 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    8.3
    83%
    659 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Document Management

    N/A
    0 Ratings
    7.2
    72%
    995 Ratings

    Email integration

    N/A
    0 Ratings
    7.9
    79%
    881 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.0
    80%
    990 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.5
    85%
    589 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.6
    86%
    630 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.6
    76%
    542 Ratings

    Professional Services Automation

    CallRail

    Feature Set Not Supported
    N/A
    7.6

    monday.com

    76%
    monday.com ranks higher in 3/3 features

    Quotes/estimates

    N/A
    0 Ratings
    7.2
    72%
    364 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.2
    82%
    465 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    7.3
    73%
    244 Ratings

    Attribute Ratings

    • CallRail is rated higher in 1 area: Support Rating
    • monday.com is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.0

    CallRail

    70%
    32 Ratings
    8.9

    monday.com

    89%
    1253 Ratings

    Likelihood to Renew

    CallRail

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    13 Ratings

    Usability

    8.6

    CallRail

    86%
    6 Ratings
    8.7

    monday.com

    87%
    1186 Ratings

    Availability

    CallRail

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    5 Ratings

    Performance

    CallRail

    N/A
    0 Ratings
    8.5

    monday.com

    85%
    5 Ratings

    Support Rating

    8.8

    CallRail

    88%
    13 Ratings
    8.3

    monday.com

    83%
    1132 Ratings

    Online Training

    CallRail

    N/A
    0 Ratings
    8.4

    monday.com

    84%
    3 Ratings

    Implementation Rating

    CallRail

    N/A
    0 Ratings
    8.0

    monday.com

    80%
    7 Ratings

    Configurability

    CallRail

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    4 Ratings

    Ease of integration

    CallRail

    N/A
    0 Ratings
    6.2

    monday.com

    62%
    4 Ratings

    Product Scalability

    CallRail

    N/A
    0 Ratings
    7.9

    monday.com

    79%
    5 Ratings

    Vendor post-sale

    CallRail

    N/A
    0 Ratings
    6.8

    monday.com

    68%
    5 Ratings

    Vendor pre-sale

    CallRail

    N/A
    0 Ratings
    7.1

    monday.com

    71%
    5 Ratings

    Likelihood to Recommend

    CallRail

    This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
    Read full review

    monday.com

    Just to reiterate my previous points, monday.com is a wonderful system for CRM specifically. I've also made the argument throughout this review that it is beneficial for things like Human Resources and Administrative Tasks as well, but its strengths lie within its CRM capabilities. There are multiple areas that I could elaborate on where Monday is not very useful, but monday.com was not built for those things- so that is an unfair judgment to make. Overall, I think it's a great CRM tool.
    Read full review

    Pros

    CallRail

    • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
    • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
    • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
    Read full review

    monday.com

    • Flexible enough to fit our processes rather than making us change what we are familiar with.
    • Remote access... whether on a PC or a mobile device, it is accessible anywhere. This would have been a great thing to adopt at the beginning of the Covid Pandemic.
    • If things change, or if we come up with new ideas, we can add them to our workflow rather than find out we need to start over!
    • We have been using monday.com for less than a year now, and it has replaced the systems that we created and changed over the last 17 years. I don't think our old systems would have held up much longer.
    Read full review

    Cons

    CallRail

    • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
    Read full review

    monday.com

    • You can tag people when they aren't part of a board, which means they won't see the update. It would be good for there to either be a warning that the person you're tagging isn't on the board or an automatic pop up asking if you'd like to add them to the board so they can see your update.
    • The mobile app does not update in real time with the web version. It is a real struggle to constantly have them out of sync, such that I tend to avoid using the app unless I know a specific project that I want to look up and refresh my memory about. Trying to use the My Work section is basically useless on mobile because you'll have projects you completed days ago showing up as if you never began them.
    Read full review

    Pricing Details

    CallRail

    Starting Price

    $30 per month per user

    Editions & Modules

    CallRail editions and modules pricing
    EditionModules
    Call Tracking451
    Analytics Suite1452
    Conversation Analytics (Call Tracking + Conversation Intelligence)953
    Marketing Analytics (Call and Form Tracking)954
    Lead Center (requires Call Tracking plan)305

    Footnotes

    1. per month
    2. per month
    3. per month
    4. per month
    5. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Visit callrail.com/pricing for more details.

    monday.com

    Starting Price

    $0 Contact us

    Editions & Modules

    monday.com editions and modules pricing
    EditionModules
    Basic81
    Standard102
    Pro163
    Enterprise04

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Yearly plan: Save 18% Monthly plan also available

    Try for free

    Likelihood to Renew

    CallRail

    No answers on this topic

    monday.com

    It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
    Read full review

    Usability

    CallRail

    The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
    Read full review

    monday.com

    A few features could use improvements, but this is one of the best tools on the market for productivity enhancement. I have researched, used, and reviewed several analogous platforms, and none have the intuitive interface offered by Monday.com. While other platforms may offer more in the way of document development or complex management applications, Monday is user-friendly and ready for integration with other work performance tools.
    Read full review

    Reliability and Availability

    CallRail

    No answers on this topic

    monday.com

    There have only been 2 instances in the past year where monday.com was down.
    Read full review

    Performance

    CallRail

    No answers on this topic

    monday.com

    Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
    Read full review

    Support Rating

    CallRail

    CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
    Read full review

    monday.com

    After a quick evaluation, I really wanted to use monday.com but since its primary use is for teams and collaboration I put it aside for a while and continued to evaluate other tools. In total frustration, I reached out to their support who very graciously and quickly made me aware of how I could utilize monday.com as a freelance team of one. Quick response and I got exactly the help I needed. Otherwise, I've never needed help or support as it's super intuitive to set up and start using.
    Read full review

    Online Training

    CallRail

    No answers on this topic

    monday.com

    To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
    Read full review

    Implementation Rating

    CallRail

    No answers on this topic

    monday.com

    We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
    Read full review

    Alternatives Considered

    CallRail

    Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
    Read full review

    monday.com

    We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
    Read full review

    Scalability

    CallRail

    No answers on this topic

    monday.com

    For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
    Read full review

    Return on Investment

    CallRail

    • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
    • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
    • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
    Read full review

    monday.com

    • monday.com has enabled our geographically dispersed team to collaborate as effectively — or maybe more effectively — as if we all shared the same office.
    • The increase in productivity and accountability for our work has increased substantially since we deployed monday.com.
    • The ROI of monday.com is very high.
    Read full review

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