What users are saying about
13 Ratings
13 Ratings
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Score 6 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Attribute Ratings

  • CallTrackingMetrics is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

CallSource

90%
6 Ratings
9.2

CallTrackingMetrics

92%
9 Ratings

Likelihood to Renew

9.0

CallSource

90%
1 Rating

CallTrackingMetrics

N/A
0 Ratings

Likelihood to Recommend

CallSource

CallSource was great at seeing where we were failing as a company on the phone calls. It allowed us to tighten up a few spots to close those gaps and increase our call performance.
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CallTrackingMetrics, LLC

[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
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Pros

CallSource

  • The reporting is easy to access and use with little to no training. Pretty straightforward.
  • It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
  • It can be integrated with our CRM, Salesforce, for ease of use!
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CallTrackingMetrics, LLC

  • Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
  • Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
  • Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
  • Cost is well worth what you get from the software.
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Cons

CallSource

  • Phone Call Recording: The only place where I would like to see improvement is the number of calls that you can listen to. Calls are kept in their database for 30 days, and while they do give the option to download the calls I would prefer to be able to login and pull past calls as needed. Past calls, months down the road can be important to clients so they can compare the strength of their sales teams and see where improvement is needed. It lets you monitor overall campaign effectiveness, and if Callsource added this feature then they'd be unbeatable.
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CallTrackingMetrics, LLC

  • Can get pricy.
  • More complex integrations may need professional services.
  • No push notifications for incoming SMS on mobile app (non agent).
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Pricing Details

CallSource

Starting Price

Editions & Modules

CallSource editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    CallTrackingMetrics

    Starting Price

    $39 per month

    Editions & Modules

    CallTrackingMetrics editions and modules pricing
    EditionModules
    Performance Plan$391
    Growth Plan$1192
    Connect Plan$3293

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    All plans include unlimited users at no extra cost, while Marketing and Contact Center plans also include free unlimited sub-accounts perfect for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.

    Likelihood to Renew

    CallSource

    It's easy to use, we've had the account for a long time
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    CallTrackingMetrics, LLC

    No answers on this topic

    Alternatives Considered

    CallSource

    Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments
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    CallTrackingMetrics, LLC

    CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.
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    Return on Investment

    CallSource

    • Prove ROI to our dealer partners by showing them how many calls they are getting
    • With all recordings, we can discuss calls and coach dealers on better ways to approach our customers
    • Better customer service
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    CallTrackingMetrics, LLC

    • Fits nicely into the % of budget dedicated to Analytics
    • CallTrackingMetrics is our system of truth for source of calls for Local Service business
    • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
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    Screenshots

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