Certainly vs. Freshchat
Certainly vs. Freshchat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Certainly | N/A | Certainly is a Conversational AI Platform made for ecommerce and customer service. The solution aims to help companies deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors target fewer product returns, lower cart abandonment and higher customer lifetime value. Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson, and aims to improve how companies… | $650 3 live* bots, All essential features | |
Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user |
Certainly | Freshchat | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | $650 3 live* bots | Optional | ||||||||||||||
Additional Details | * “Live bots” means bots in production on your website, in your app, on Social Media, etc. Additional live bots are available on Enterprise. On all plans, you can build as many bots as you want inside the Certainly Platform. | — | ||||||||||||||
More Pricing Information |
Certainly | Freshchat | ||||||||||||
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Chat Analytics and Reports |
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Certainly | Freshchat | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Certainly | Freshchat | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (2 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Certainly | Freshchat | |
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Likelihood to Recommend | Certainly No answers on this topic | Freshworks Inc |
Pros | Certainly No answers on this topic | Freshworks Inc |
Cons | Certainly No answers on this topic | Freshworks Inc |
Likelihood to Renew | Certainly No answers on this topic | Freshworks Inc |
Usability | Certainly No answers on this topic | Freshworks Inc |
Support Rating | Certainly No answers on this topic | Freshworks Inc |
Implementation Rating | Certainly No answers on this topic | Freshworks Inc |
Alternatives Considered | Certainly No answers on this topic | Freshworks Inc |
Return on Investment | Certainly No answers on this topic | Freshworks Inc |
ScreenShots | Certainly Screenshots |