Certainly vs. Freshchat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Certainly
Score 0.0 out of 10
N/A
Certainly is a Conversational AI Platform made for ecommerce and customer service. The solution aims to help companies deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors target fewer product returns, lower cart abandonment and higher customer lifetime value. Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson, and aims to improve how companies…
$650
3 live* bots, All essential features
Freshchat
Score 8.6 out of 10
N/A
A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.
$23
per month per user
Pricing
CertainlyFreshchat
Editions & Modules
Certainly ESSENTIAL
$650.00
3 live* bots, All essential features
BotXO BUSINESS
$1200
6 live* bots, All essential features +
Certainly ENTERPRISE
Quote
10 live* bots, All essential features +
Growth
$19
per month (billed annually) per agent
Pro
$49
per month (billed annually) per agent
Enterprise
$79
per month (billed annually) per agent
Offerings
Pricing Offerings
CertainlyFreshchat
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$650 3 live* botsOptional
Additional Details* “Live bots” means bots in production on your website, in your app, on Social Media, etc. Additional live bots are available on Enterprise. On all plans, you can build as many bots as you want inside the Certainly Platform.
More Pricing Information
Features
CertainlyFreshchat
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Certainly
-
Ratings
Freshchat
8.7
1 Ratings
1% below category average
Chat history and transcripts00 Ratings9.01 Ratings
Chat reporting00 Ratings8.01 Ratings
Chat and web analytics00 Ratings9.01 Ratings
Best Alternatives
CertainlyFreshchat
Small Businesses
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CertainlyFreshchat
Likelihood to Recommend
-
(0 ratings)
9.0
(25 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(2 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
CertainlyFreshchat
Likelihood to Recommend
Certainly
No answers on this topic
Freshworks Inc
its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
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Pros
Certainly
No answers on this topic
Freshworks Inc
  • Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
  • It is quite proactive and has rich media campaigns to segment and target audiences.
  • Freshchat is also one of my favorite software because it offers seamless integration with apps.
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Cons
Certainly
No answers on this topic
Freshworks Inc
  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
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Likelihood to Renew
Certainly
No answers on this topic
Freshworks Inc
Because all my work is based on fresh disk
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Usability
Certainly
No answers on this topic
Freshworks Inc
I think this is the best evaluation in my opinion
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Support Rating
Certainly
No answers on this topic
Freshworks Inc
I think this is the right assessment in my opinion
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Implementation Rating
Certainly
No answers on this topic
Freshworks Inc
I hope to show new users data because this can save a lot of time
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Alternatives Considered
Certainly
No answers on this topic
Freshworks Inc
I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best.
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Return on Investment
Certainly
No answers on this topic
Freshworks Inc
  • Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
  • Freshchat is a very reliable platform.
  • The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.
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ScreenShots

Certainly Screenshots

Screenshot of The BotXO PlatformScreenshot of The BotXO Platform - Add DomainScreenshot of The BotXO Platform - NLU Import DomainsScreenshot of BotXO - Integrations