What users are saying about
Top Rated
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
211 Ratings
Top Rated
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Sendoso

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
211 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Attribute Ratings

  • Chili Piper is rated higher in 1 area: Likelihood to Recommend
  • Sendoso is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.8

Chili Piper

88%
29 Ratings
8.6

Sendoso

86%
150 Ratings

Likelihood to Renew

Chili Piper

N/A
0 Ratings
9.2

Sendoso

92%
2 Ratings

Usability

Chili Piper

N/A
0 Ratings
8.2

Sendoso

82%
1 Rating

Availability

Chili Piper

N/A
0 Ratings
8.2

Sendoso

82%
1 Rating

Performance

Chili Piper

N/A
0 Ratings
8.2

Sendoso

82%
1 Rating

Support Rating

8.2

Chili Piper

82%
16 Ratings
9.2

Sendoso

92%
39 Ratings

In-Person Training

Chili Piper

N/A
0 Ratings
7.3

Sendoso

73%
1 Rating

Online Training

Chili Piper

N/A
0 Ratings
8.2

Sendoso

82%
1 Rating

Implementation Rating

Chili Piper

N/A
0 Ratings
7.3

Sendoso

73%
1 Rating

Product Scalability

Chili Piper

N/A
0 Ratings
8.2

Sendoso

82%
1 Rating

Likelihood to Recommend

Chili Piper

Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
Anonymous | TrustRadius Reviewer

Sendoso

Well-suited for giving salespeople autonomy over sending gifts to prospects, and a good tool to have in our toolbelt to increase the number of meetings we are booking in a low-lift way. Sendoso is becoming a well-used tactic for our marketing campaigns.
Anonymous | TrustRadius Reviewer

Pros

Chili Piper

  • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
  • Meeting Buffer functionality assures that AEs won't be booked back-to back.
  • I can send the link to each of my meeting templates for different prospects
Kathryn Penner | TrustRadius Reviewer

Sendoso

  • The Custom Brand Shop has been a real game-changer.
  • Easy to place curation requests and quick responses.
  • The ability to send items through Amazon but also include inventoried items is great for higher value gift bundles and lets you avoid having to source items that you may not be 100% sure about the quantity needed.
Anonymous | TrustRadius Reviewer

Cons

Chili Piper

  • They are continually improving their offering and we've seen great leaps over the past 2 years.
  • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
  • Faster load times, but we can’t complain too much!
Jonathan Jerozal | TrustRadius Reviewer

Sendoso

  • Elements of the interface to setup Touches could be improved so there is not so much scrolling on pages
  • It would be nice to have a reporting options that shows all "status" EXCEPT delivered; so you can review all of them (in the Analytics area)
  • Allowing users to edit all inventory (even those setup by Sendoso on client's behalf)
Anonymous | TrustRadius Reviewer

Pricing Details

Chili Piper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 per user, per month

Chili Piper Editions & Modules

Edition
Spicy$151
Hot$251
Concierge$2002
Concierge Live$3502
  1. per user, per month
  2. flat per month
Additional Pricing Details
Onboarding and Support are included at no additional charge.

Sendoso

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Sendoso Editions & Modules

Additional Pricing Details

Likelihood to Renew

Chili Piper

No score
No answers yet
No answers on this topic

Sendoso

Sendoso 9.2
Based on 2 answers
We're very sticky with Sendoso and would prefer to not train the entire sales org on a new platform! That and we've already sent up a plethora of gifts the team can send out (eGifts, physical branded items, treats, plants, etc.).
Julia Brocato | TrustRadius Reviewer

Usability

Chili Piper

No score
No answers yet
No answers on this topic

Sendoso

Sendoso 8.2
Based on 1 answer
The platform is continually being upgraded to make sure the platform is usable and prevents unnecessary errors. Once you get used to the platform you can get in there and build eGift touches, physical gifts, etc. quickly. You an also send quickly and in a variety of ways. The address confirmation feature makes sending when you don't know where your recipient lives is very helpful
Julia Brocato | TrustRadius Reviewer

Reliability and Availability

Chili Piper

No score
No answers yet
No answers on this topic

Sendoso

Sendoso 8.2
Based on 1 answer
Sendoso occasionally has downtime, but it's usually isolated to a single feature and doesn't effect the entire platform. They are responsive when it comes to intaking these outages and are quick to work to resolve them
Julia Brocato | TrustRadius Reviewer

Performance

Chili Piper

No score
No answers yet
No answers on this topic

Sendoso

Sendoso 8.2
Based on 1 answer
Their platform doesn't take a long time to load, and it typically isn't too buggy once a new feature has been out for a while. Reports are pretty quick to generate and are emailed to the user on file for use typically within ten minutes or so. I have not noticed Sendoso slowing down any of the software it integrates with at all
Julia Brocato | TrustRadius Reviewer

Support Rating

Chili Piper

Chili Piper 8.2
Based on 16 answers
  • Support was very responsive during our integration phase, and after that too.
  • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
Sasha Galkova | TrustRadius Reviewer

Sendoso

Sendoso 9.2
Based on 39 answers
They listened to the problem with delivery times but did not present a reasonable solution. Again, the shipping costs consumed too much budget. On one bulk send their support team agreed to take over a project for a few of the reps which is encouraging to see.
Anonymous | TrustRadius Reviewer

In-Person Training

Chili Piper

No score
No answers yet
No answers on this topic

Sendoso

Sendoso 7.3
Based on 1 answer
Our in person trainings were on zoom, but they are not recordings which is why I listed them as in person. You get a live person to walk you through integrations, how to use the platform, sendings best practices, setting up other users, etc. The customer success team will help you training staff users too. Ours even ran a contest for them to encourage them to send to prospects and they provided the prize!
Julia Brocato | TrustRadius Reviewer

Online Training

Chili Piper

No score
No answers yet
No answers on this topic

Sendoso

Sendoso 8.2
Based on 1 answer
These were CSM and Onboarding team zoom meetings where they hand-hold you, which is nice especially compared to other company onboardings. After that they have Zen desk articles and regular check-ins where you can get the training you need. I also am on a slack channel with Sendoso staff where I can ask additional questions or look for best practices.
Julia Brocato | TrustRadius Reviewer

Implementation Rating

Chili Piper

No score
No answers yet
No answers on this topic

Sendoso

Sendoso 7.3
Based on 1 answer
Get Sales and Marketing both involved in the implementation so you can strategize on how you'd want to use it across your organization. This will help your CSM roll it out the way you want instead of trying to piecemeal it after you've finished the onboarding process. Also I would recommend using a mix of Sendoso Direct, Inventory and eGift sends. Relying all on one or the other will not serve you well
Julia Brocato | TrustRadius Reviewer

Alternatives Considered

Chili Piper

Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.
Daniel McHugh | TrustRadius Reviewer

Sendoso

Local vendors, including print & mail houses, are the only thing I can compare to Sendoso for similar services. Local vendors are good for ordering a bunch of swag to have at the office or [giving] away at conferences but if you are looking to send items to clients/prospects on-demand then a tool like Sendoso is a must.
Daniel McHugh | TrustRadius Reviewer

Scalability

Chili Piper

No score
No answers yet
No answers on this topic

Sendoso

Sendoso 8.2
Based on 1 answer
Sendoso has really improved here. Along with helping you train your staff, you can now clone gift touches, sync them with salesforce from the platform directly, and send out address confirmations using your own or their email sending platform - they also just released an option for you to white-label your own domain. helping you save time and get a lot off the ground quickly
Julia Brocato | TrustRadius Reviewer

Return on Investment

Chili Piper

  • More demos held by simplifying the scheduling process. More demos = more opportunities
  • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
  • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
Anonymous | TrustRadius Reviewer

Sendoso

  • Hard to track ROI from gift giving and the true influence it had.
  • Same feedback for current customers and tracking ROI from those who decided to not churn and if this product aided.
  • Overall, folks are happy with receiving packages like the ones from Sendoso, but tough to say from an ROAS perspective whether this is worth it.
Anonymous | TrustRadius Reviewer

Screenshots

Add comparison