What users are saying about
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Top Rated
154 Ratings
18 Ratings

Emburse Chrome River

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Top Rated
154 Ratings
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Score 9 out of 100
18 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • Zoho Expense is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.1

Emburse Chrome River

91%
115 Ratings
10.0

Zoho Expense

100%
4 Ratings

Likelihood to Renew

8.1

Emburse Chrome River

81%
15 Ratings

Zoho Expense

N/A
0 Ratings

Usability

8.7

Emburse Chrome River

87%
99 Ratings
10.0

Zoho Expense

100%
2 Ratings

Availability

10.0

Emburse Chrome River

100%
1 Rating

Zoho Expense

N/A
0 Ratings

Performance

9.0

Emburse Chrome River

90%
1 Rating

Zoho Expense

N/A
0 Ratings

Support Rating

8.9

Emburse Chrome River

89%
114 Ratings
10.0

Zoho Expense

100%
4 Ratings

Online Training

9.0

Emburse Chrome River

90%
1 Rating

Zoho Expense

N/A
0 Ratings

Implementation Rating

6.9

Emburse Chrome River

69%
5 Ratings

Zoho Expense

N/A
0 Ratings

Product Scalability

8.0

Emburse Chrome River

80%
1 Rating

Zoho Expense

N/A
0 Ratings

Likelihood to Recommend

Emburse Chrome River

If you are a large or midsized company, Chrome River Expense is perfect for expense management tracking and reporting. For smaller companies[,] there are cheaper options that could do the trick. Regardless of company size the software will suit your needs and be a pivotal part of your financial management company-wide.
Jose Romero | TrustRadius Reviewer

Zoho Expense

Honestly probably works well for almost any company. I have used Expensify before and while Expensify may be a bit more polished, Zoho Expense is wonderful. Plus it integrates with all my other Zoho products including Books and CRM.
Matthew Christensen | TrustRadius Reviewer

Pros

Emburse Chrome River

  • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
  • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
  • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
Anonymous | TrustRadius Reviewer

Zoho Expense

  • The program will notify users if they have entered a duplicate charge.
  • Once the end-users understood that receipts were mandatory, attaching those receipts has become second-nature. The app makes it very easy to do so.
Margaret Wood | TrustRadius Reviewer

Cons

Emburse Chrome River

  • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
  • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
WENDY REED | TrustRadius Reviewer

Zoho Expense

  • Integration with Justworks HR platform.
Douglas Hoenig | TrustRadius Reviewer

Pricing Details

Emburse Chrome River

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zoho Expense

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Emburse Chrome River

Emburse Chrome River 8.1
Based on 15 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Lorrie Black | TrustRadius Reviewer

Zoho Expense

No score
No answers yet
No answers on this topic

Usability

Emburse Chrome River

Emburse Chrome River 8.7
Based on 99 answers
Emburse Certify (Chrome River EXPENSE) is quite user friendly as a website and portal to upload receipts and submit expenses. It is almost too easy, in that some of our users had originally tried to overcomplicate things in their initial use of the software. Repeated use made our users comfortable with the software and quite happy with the change from paper submissions to electronic. The software does remember data entry so it will reduce the users time entering common names of airlines and hotels. The mobile app is wonderful for taking photos and uploading them to your wallet but it really does lack in the ability to create an expense report. The auto wizard will help create a report but makes it difficult to adjust any errors that might keep the report from being submitted.
Athena Gazikas | TrustRadius Reviewer

Zoho Expense

Zoho Expense 10.0
Based on 2 answers
Extremely useful and well designed product.
Abhishek Tiwari | TrustRadius Reviewer

Reliability and Availability

Emburse Chrome River

Emburse Chrome River 10.0
Based on 1 answer
The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
Robert Ferrandino | TrustRadius Reviewer

Zoho Expense

No score
No answers yet
No answers on this topic

Performance

Emburse Chrome River

Emburse Chrome River 9.0
Based on 1 answer
System runs normal pretty much all the time. Does not slow any other systems down.
Robert Ferrandino | TrustRadius Reviewer

Zoho Expense

No score
No answers yet
No answers on this topic

Support Rating

Emburse Chrome River

Emburse Chrome River 8.9
Based on 114 answers
Implementation and post-implementation support and attention to detail have been excellent. Chrome River Help Desk responsiveness is also excellent. There have been occasional delays to Help Desk tickets. Access to the Help Desk has also been an occasional issue with credentials not working, and then there have been problems/delays regaining access.
A. Jeffrey Rosen | TrustRadius Reviewer

Zoho Expense

Zoho Expense 10.0
Based on 4 answers
Anytime I email or chat I get a very quick reply.
Matthew Christensen | TrustRadius Reviewer

Online Training

Emburse Chrome River

Emburse Chrome River 9.0
Based on 1 answer
The software is very user friendly, so the online training was easy to pickup for everyone.
Robert Ferrandino | TrustRadius Reviewer

Zoho Expense

No score
No answers yet
No answers on this topic

Implementation Rating

Emburse Chrome River

Emburse Chrome River 6.9
Based on 5 answers
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Robert Ferrandino | TrustRadius Reviewer

Zoho Expense

No score
No answers yet
No answers on this topic

Alternatives Considered

Emburse Chrome River

  • Works with our business model
  • Pre-approval method
  • Auto-approval functionality
  • Email alerts customization
  • Muti platform approval
  • System warnings and violations
  • Hotel itemization
  • Mileage - integrated with Google map
  • Perdiem wizard
  • Acknowledgments
  • Banners on the expense form
  • Understanding the open items and on Credit card Expenses and cash reimbursements
  • Super User
Anonymous | TrustRadius Reviewer

Zoho Expense

I've used Concur in the past for managing and submitting expenses. When comparing what I know about Zoho to Concur, Zoho seems to be a more simplified tool focused on simply managing expenses, inputting, tracking, submitting and getting reimbursed. Based on what I know, Zoho gets the job done with no frills.
Douglas Hoenig | TrustRadius Reviewer

Scalability

Emburse Chrome River

Emburse Chrome River 8.0
Based on 1 answer
It's very easy software to design to your needs.
Robert Ferrandino | TrustRadius Reviewer

Zoho Expense

No score
No answers yet
No answers on this topic

Return on Investment

Emburse Chrome River

  • When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
  • The extensive approval routing options help fraud prevention
  • Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.
Don Koubsky, Jr | TrustRadius Reviewer

Zoho Expense

  • Expense reporting was a nightmare during the first year in our office. I was looking for a program that was user-friendly, affordable, accurate, and most of all -- integrated with QuickBooks Desktop. Zoho does all that. They also have a full suite of other apps that are able to be integrated.
Margaret Wood | TrustRadius Reviewer

Screenshots

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