Likelihood to Recommend The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.
Read full review Zoho Expense is wonderful when you have a distributed or remote team or workforce that needs to submit expenses reports throughout the month into a single software and approval system. Zoho Expense does make it easy to train, onboard, and use all of the end-user features for submitting and generating expense reports.
Read full review Pros [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers. The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person! [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software. Read full review The program will notify users if they have entered a duplicate charge. Once the end-users understood that receipts were mandatory, attaching those receipts has become second-nature. The app makes it very easy to do so. Read full review Cons Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line. Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users. Read full review Could have more default options. Instead of making my users select payment method, allow us to default it to one of the options. More room for customization by department. My service department needs different categories of expenses then my sales department. Read full review Likelihood to Renew Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Read full review Usability I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.
Read full review Probably the easiest Zoho Application to setup, which is to say quite easy. No user has complained about it being difficult. Admin staff like it as well.
Read full review Reliability and Availability The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
Read full review Performance System runs normal pretty much all the time. Does not slow any other systems down.
Read full review Support Rating This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.
Read full review The only reason I give Zoho a 9 is because of the issue with the Chart of Accounts skewing every time I export/import. I believe this is due to the fact that I use sub-accounts and Zoho cannot differentiate. Still hoping. :)
Read full review Online Training The software is very user friendly, so the online training was easy to pickup for everyone.
Read full review Implementation Rating Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Read full review Alternatives Considered It's the [industry-leading] software for Enterprise level organizations with [large-scale] teams and financial responsibilities. The software has the most robust set of tools and pays for itself with the amount of time it saves. Many newer alternatives have sprouted up but I don't know that we would ever trust another software to do our Expense Tracking and Management.
Jose Romero Area Director of Marketing and Business Development
Read full review I've used Concur in the past for managing and submitting expenses. When comparing what I know about Zoho to Concur, Zoho seems to be a more simplified tool focused on simply managing expenses, inputting, tracking, submitting and getting reimbursed. Based on what I know, Zoho gets the job done with no frills.
Read full review Scalability It's very easy software to design to your needs.
Read full review Return on Investment We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output. We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops. We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year. Read full review We have had some issues with the credit card reconciliation process which has made our monthly accounting / close process. This has been a negative Positive ROI is that team members spend less time on expense reports due to the ease of reporting Positive ROI is that substantial training and onboarding is not needed due to the features and simplicity. Read full review ScreenShots Emburse Chrome River Screenshots