Emburse Chrome River vs. Zoho Expense

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Emburse Chrome River
Score 7.5 out of 10
N/A
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.N/A
Zoho Expense
Score 8.3 out of 10
N/A
Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.N/A
Pricing
Emburse Chrome RiverZoho Expense
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Emburse Chrome RiverZoho Expense
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer three cost-effective, subscription-based pricing models: A transaction-based model, priced according to expense report volume A submitter-based model, priced according to an average number of monthly submitters An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount Feel free to contact us to discuss the best one for your organization.
More Pricing Information
Community Pulse
Emburse Chrome RiverZoho Expense
Considered Both Products
Emburse Chrome River
Chose Emburse Chrome River
The overall user interface was easy to use and it made the task of the reporting very easy. Compliance rules are guiding the users to correctly upload and enter receipts, which are already uploaded and recognized via OCR during the business trip. Uploading can easily done via …
Zoho Expense

No answer on this topic

Top Pros
Top Cons
Features
Emburse Chrome RiverZoho Expense
Expense Management
Comparison of Expense Management features of Product A and Product B
Emburse Chrome River
8.8
3 Ratings
9% above category average
Zoho Expense
6.3
2 Ratings
24% below category average
Employee Expense Reporting8.73 Ratings8.52 Ratings
Corporate Card Reconciliation9.03 Ratings4.02 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
Emburse Chrome River
8.0
3 Ratings
1% below category average
Zoho Expense
7.7
2 Ratings
5% below category average
Customizable Approval Policies8.33 Ratings7.52 Ratings
Financial Document Management5.01 Ratings8.01 Ratings
Payment Status Tracking9.03 Ratings7.52 Ratings
Payment Audit Trail9.02 Ratings8.01 Ratings
Duplicate Bill Detection8.33 Ratings6.02 Ratings
Advanced OCR8.52 Ratings9.01 Ratings
Electronic Funds Transfer8.01 Ratings8.02 Ratings
Best Alternatives
Emburse Chrome RiverZoho Expense
Small Businesses
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.2 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.2 out of 10
Medium-sized Companies
BILL Spend & Expense
BILL Spend & Expense
Score 8.9 out of 10
BILL Spend & Expense
BILL Spend & Expense
Score 8.9 out of 10
Enterprises
Webexpenses
Webexpenses
Score 8.5 out of 10
Webexpenses
Webexpenses
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Emburse Chrome RiverZoho Expense
Likelihood to Recommend
7.5
(123 ratings)
7.5
(6 ratings)
Likelihood to Renew
9.4
(18 ratings)
-
(0 ratings)
Usability
8.9
(107 ratings)
10.0
(2 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(113 ratings)
10.0
(3 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.2
(7 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
6.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Emburse Chrome RiverZoho Expense
Likelihood to Recommend
Emburse
The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.
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Zoho
Zoho Expense is wonderful when you have a distributed or remote team or workforce that needs to submit expenses reports throughout the month into a single software and approval system. Zoho Expense does make it easy to train, onboard, and use all of the end-user features for submitting and generating expense reports.
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Pros
Emburse
  • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
  • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
  • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
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Zoho
  • The program will notify users if they have entered a duplicate charge.
  • Once the end-users understood that receipts were mandatory, attaching those receipts has become second-nature. The app makes it very easy to do so.
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Cons
Emburse
  • Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
  • Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.
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Zoho
  • Could have more default options. Instead of making my users select payment method, allow us to default it to one of the options.
  • More room for customization by department. My service department needs different categories of expenses then my sales department.
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Likelihood to Renew
Emburse
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
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Zoho
No answers on this topic
Usability
Emburse
I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.
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Zoho
Probably the easiest Zoho Application to setup, which is to say quite easy. No user has complained about it being difficult. Admin staff like it as well.
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Reliability and Availability
Emburse
The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
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Zoho
No answers on this topic
Performance
Emburse
System runs normal pretty much all the time. Does not slow any other systems down.
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Zoho
No answers on this topic
Support Rating
Emburse
This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.
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Zoho
The only reason I give Zoho a 9 is because of the issue with the Chart of Accounts skewing every time I export/import. I believe this is due to the fact that I use sub-accounts and Zoho cannot differentiate. Still hoping. :)
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Online Training
Emburse
The software is very user friendly, so the online training was easy to pickup for everyone.
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Zoho
No answers on this topic
Implementation Rating
Emburse
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
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Zoho
No answers on this topic
Alternatives Considered
Emburse
It's the [industry-leading] software for Enterprise level organizations with [large-scale] teams and financial responsibilities. The software has the most robust set of tools and pays for itself with the amount of time it saves. Many newer alternatives have sprouted up but I don't know that we would ever trust another software to do our Expense Tracking and Management.
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Zoho
I've used Concur in the past for managing and submitting expenses. When comparing what I know about Zoho to Concur, Zoho seems to be a more simplified tool focused on simply managing expenses, inputting, tracking, submitting and getting reimbursed. Based on what I know, Zoho gets the job done with no frills.
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Scalability
Emburse
It's very easy software to design to your needs.
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Zoho
No answers on this topic
Return on Investment
Emburse
  • We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
  • We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
  • We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.
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Zoho
  • We have had some issues with the credit card reconciliation process which has made our monthly accounting / close process. This has been a negative
  • Positive ROI is that team members spend less time on expense reports due to the ease of reporting
  • Positive ROI is that substantial training and onboarding is not needed due to the features and simplicity.
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ScreenShots

Emburse Chrome River Screenshots

Screenshot of A consistent experience across any screen size or operating systemScreenshot of Simple, customizable tiles for expense entryScreenshot of Approve expenses directly from your inbox with a single click