40 Ratings
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Score 7.4 out of 100
49 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Cisco Business Edition 7000

Its well suited for small to medium scale deployments if the infra is in-house. Webex and other SaaS solutions are in demand these days and are cost-effective too, but if for some reason your deployments need a locally-managed data center, then go for the BE7K or the BE6K depending upon your requirement.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Brian Duffy | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Business Edition 7000
6.7
Vonage Business Communications
Task Management
Cisco Business Edition 7000
7.1
Vonage Business Communications
Gantt Charts
Cisco Business Edition 7000
7.0
Vonage Business Communications
Scheduling
Cisco Business Edition 7000
7.3
Vonage Business Communications
Workflow Automation
Cisco Business Edition 7000
6.8
Vonage Business Communications
Mobile Access
Cisco Business Edition 7000
6.7
Vonage Business Communications
Search
Cisco Business Edition 7000
6.5
Vonage Business Communications
Visual planning tools
Cisco Business Edition 7000
5.2
Vonage Business Communications

Communication

Cisco Business Edition 7000
6.0
Vonage Business Communications
Chat
Cisco Business Edition 7000
6.6
Vonage Business Communications
Notifications
Cisco Business Edition 7000
6.8
Vonage Business Communications
Discussions
Cisco Business Edition 7000
6.2
Vonage Business Communications
Surveys
Cisco Business Edition 7000
6.1
Vonage Business Communications
Internal knowledgebase
Cisco Business Edition 7000
6.2
Vonage Business Communications
Integrates with GoToMeeting
Cisco Business Edition 7000
5.7
Vonage Business Communications
Integrates with Gmail and Google Hangouts
Cisco Business Edition 7000
4.1
Vonage Business Communications
Integrates with Outlook
Cisco Business Edition 7000
6.2
Vonage Business Communications

File Sharing & Management

Cisco Business Edition 7000
5.8
Vonage Business Communications
Versioning
Cisco Business Edition 7000
5.5
Vonage Business Communications
Video files
Cisco Business Edition 7000
6.5
Vonage Business Communications
Audio files
Cisco Business Edition 7000
6.4
Vonage Business Communications
Document collaboration
Cisco Business Edition 7000
5.8
Vonage Business Communications
Access control
Cisco Business Edition 7000
5.0
Vonage Business Communications
Advanced security features
Cisco Business Edition 7000
7.0
Vonage Business Communications
Integrates with Google Drive
Cisco Business Edition 7000
3.6
Vonage Business Communications
Device sync
Cisco Business Edition 7000
6.7
Vonage Business Communications

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Nate Casimiro | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • Licensing should be easy and collaborative.
  • Management interface should be provided with redundancy.
  • I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Philip Schmitz, CIC | TrustRadius Reviewer

Usability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Vonage Business Communications

Vonage Business Communications 7.6
Based on 2 answers
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
Parker Green | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Vonage Business Communications

Vonage Business Communications 8.8
Based on 20 answers
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
Andrea Vahoua | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I’m a user of both systems and it’s difficult to say whether one is better than the other for features. Cisco is much more user friendly and has a better interface. I think both are suitable for large businesses, but it’s more about preference of the front end. Security features may be lagging with Skype.
Anonymous | TrustRadius Reviewer

Vonage Business Communications

We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
Elvin Thomas | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Vonage Business Communications

  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Business Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Business Edition 7000
7.7
Vonage Business Communications
9.0

Likelihood to Renew

Cisco Business Edition 7000
Vonage Business Communications
10.0

Usability

Cisco Business Edition 7000
Vonage Business Communications
7.6

Support Rating

Cisco Business Edition 7000
Vonage Business Communications
8.8

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