What users are saying about
5 Ratings
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Score 7.7 out of 100
114 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse is a fantastic option for any and all companies using an inbound calling support system, as it reports directly on how long each rep is available and awaiting a call, as well as call times, and time spent "not ready." This is integral to the success of our world renowned support org.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.0
Oracle CRM On Demand
Agent dashboard
Cisco Finesse
9.6
Oracle CRM On Demand
Validate callers
Cisco Finesse
9.0
Oracle CRM On Demand
Outbound response
Cisco Finesse
7.7
Oracle CRM On Demand
Call forwarding
Cisco Finesse
8.4
Oracle CRM On Demand
Click-to-call (CTC)
Cisco Finesse
8.0
Oracle CRM On Demand
Warm transfer
Cisco Finesse
8.0
Oracle CRM On Demand
Predictive dialing
Cisco Finesse
9.3
Oracle CRM On Demand
Interactive voice response
Cisco Finesse
10.0
Oracle CRM On Demand
REST APIs
Cisco Finesse
10.0
Oracle CRM On Demand
Call scripts
Cisco Finesse
10.0
Oracle CRM On Demand
Call tracking
Cisco Finesse
9.4
Oracle CRM On Demand
Multichannel integration
Cisco Finesse
8.0
Oracle CRM On Demand
CRM software integration
Cisco Finesse
10.0
Oracle CRM On Demand

Workforce Optimization (WFO)

Cisco Finesse
9.0
Oracle CRM On Demand
Inbound call routing
Cisco Finesse
9.4
Oracle CRM On Demand
Omnichannel inbound routing
Cisco Finesse
8.0
Oracle CRM On Demand
Recording
Cisco Finesse
9.4
Oracle CRM On Demand
Quality management
Cisco Finesse
10.0
Oracle CRM On Demand
Call analytics
Cisco Finesse
8.7
Oracle CRM On Demand
Historical reporting
Cisco Finesse
8.0
Oracle CRM On Demand
Live reporting
Cisco Finesse
9.0
Oracle CRM On Demand
Customer surveys
Cisco Finesse
9.4
Oracle CRM On Demand
Customer interaction analytics
Cisco Finesse
9.0
Oracle CRM On Demand

Sales Force Automation

Cisco Finesse
Oracle CRM On Demand
6.8
Customer data management / contact management
Cisco Finesse
Oracle CRM On Demand
7.1
Workflow management
Cisco Finesse
Oracle CRM On Demand
6.2
Territory management
Cisco Finesse
Oracle CRM On Demand
7.1
Opportunity management
Cisco Finesse
Oracle CRM On Demand
7.1
Integration with email client (e.g., Outlook or Gmail)
Cisco Finesse
Oracle CRM On Demand
5.0
Contract management
Cisco Finesse
Oracle CRM On Demand
7.0
Quote & order management
Cisco Finesse
Oracle CRM On Demand
7.1
Interaction tracking
Cisco Finesse
Oracle CRM On Demand
7.1
Channel / partner relationship management
Cisco Finesse
Oracle CRM On Demand
7.1

Customer Service & Support

Cisco Finesse
Oracle CRM On Demand
7.7
Case management
Cisco Finesse
Oracle CRM On Demand
8.0
Call center management
Cisco Finesse
Oracle CRM On Demand
8.0
Help desk management
Cisco Finesse
Oracle CRM On Demand
7.1

Marketing Automation

Cisco Finesse
Oracle CRM On Demand
7.6
Lead management
Cisco Finesse
Oracle CRM On Demand
7.1
Email marketing
Cisco Finesse
Oracle CRM On Demand
8.0

CRM Project Management

Cisco Finesse
Oracle CRM On Demand
6.8
Task management
Cisco Finesse
Oracle CRM On Demand
7.1
Billing and invoicing management
Cisco Finesse
Oracle CRM On Demand
7.1
Reporting
Cisco Finesse
Oracle CRM On Demand
6.1

CRM Reporting & Analytics

Cisco Finesse
Oracle CRM On Demand
6.8
Forecasting
Cisco Finesse
Oracle CRM On Demand
7.1
Pipeline visualization
Cisco Finesse
Oracle CRM On Demand
7.1
Customizable reports
Cisco Finesse
Oracle CRM On Demand
6.1

Customization

Cisco Finesse
Oracle CRM On Demand
7.1
Custom fields
Cisco Finesse
Oracle CRM On Demand
7.1
Custom objects
Cisco Finesse
Oracle CRM On Demand
6.1
Scripting environment
Cisco Finesse
Oracle CRM On Demand
7.1
API for custom integration
Cisco Finesse
Oracle CRM On Demand
8.0

Security

Cisco Finesse
Oracle CRM On Demand
8.1
Single sign-on capability
Cisco Finesse
Oracle CRM On Demand
8.1
Role-based user permissions
Cisco Finesse
Oracle CRM On Demand
8.1

Social CRM

Cisco Finesse
Oracle CRM On Demand
7.6
Social data
Cisco Finesse
Oracle CRM On Demand
8.1
Social engagement
Cisco Finesse
Oracle CRM On Demand
7.1

Integrations with 3rd-party Software

Cisco Finesse
Oracle CRM On Demand
8.5
Marketing automation
Cisco Finesse
Oracle CRM On Demand
9.0
Compensation management
Cisco Finesse
Oracle CRM On Demand
8.0

Platform

Cisco Finesse
Oracle CRM On Demand
7.0
Mobile access
Cisco Finesse
Oracle CRM On Demand
7.0

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Cisco Finesse

  • A bit buggy at times, will set reps to unavailable unknowingly.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Usability

Cisco Finesse

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

Cisco Finesse

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Finesse
8.4
Oracle CRM On Demand
7.1

Usability

Cisco Finesse
Oracle CRM On Demand
9.0

Support Rating

Cisco Finesse
10.0
Oracle CRM On Demand

Implementation Rating

Cisco Finesse
Oracle CRM On Demand
10.0

Add comparison