What users are saying about
26 Ratings
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Score 8.1 out of 100
116 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Contact Center Software

    8.4

    Cisco Finesse

    84%

    Oracle CRM On Demand

    Feature Set Not Supported
    N/A
    Cisco Finesse ranks higher in 13/13 features

    Agent dashboard

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Validate callers

    8.7
    87%
    7 Ratings
    N/A
    0 Ratings

    Outbound response

    7.9
    79%
    8 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.7
    87%
    7 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.2
    82%
    5 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.4
    84%
    6 Ratings
    N/A
    0 Ratings

    Predictive dialing

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    REST APIs

    8.3
    83%
    4 Ratings
    N/A
    0 Ratings

    Call scripts

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Call tracking

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    CRM software integration

    8.4
    84%
    5 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.3

    Cisco Finesse

    83%

    Oracle CRM On Demand

    Feature Set Not Supported
    N/A
    Cisco Finesse ranks higher in 9/9 features

    Inbound call routing

    8.1
    81%
    8 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    7.7
    77%
    4 Ratings
    N/A
    0 Ratings

    Recording

    8.1
    81%
    7 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Call analytics

    8.2
    82%
    7 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.8
    88%
    6 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Cisco Finesse

    Feature Set Not Supported
    N/A
    8.8

    Oracle CRM On Demand

    88%
    Oracle CRM On Demand ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.4
    94%
    10 Ratings

    Workflow management

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Territory management

    N/A
    0 Ratings
    9.4
    94%
    9 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.3
    93%
    10 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Contract management

    N/A
    0 Ratings
    7.7
    77%
    9 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.3
    83%
    9 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Customer Service & Support

    Cisco Finesse

    Feature Set Not Supported
    N/A
    8.5

    Oracle CRM On Demand

    85%
    Oracle CRM On Demand ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Call center management

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Help desk management

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    Marketing Automation

    Cisco Finesse

    Feature Set Not Supported
    N/A
    8.8

    Oracle CRM On Demand

    88%
    Oracle CRM On Demand ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Email marketing

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    CRM Project Management

    Cisco Finesse

    Feature Set Not Supported
    N/A
    8.7

    Oracle CRM On Demand

    87%
    Oracle CRM On Demand ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.7
    97%
    8 Ratings

    Reporting

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    CRM Reporting & Analytics

    Cisco Finesse

    Feature Set Not Supported
    N/A
    8.4

    Oracle CRM On Demand

    84%
    Oracle CRM On Demand ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Customization

    Cisco Finesse

    Feature Set Not Supported
    N/A
    8.4

    Oracle CRM On Demand

    84%
    Oracle CRM On Demand ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    10 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Security

    Cisco Finesse

    Feature Set Not Supported
    N/A
    9.4

    Oracle CRM On Demand

    94%
    Oracle CRM On Demand ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.9
    99%
    10 Ratings

    Social CRM

    Cisco Finesse

    Feature Set Not Supported
    N/A
    9.9

    Oracle CRM On Demand

    99%
    Oracle CRM On Demand ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    9.8
    98%
    6 Ratings

    Social engagement

    N/A
    0 Ratings
    9.9
    99%
    6 Ratings

    Integrations with 3rd-party Software

    Cisco Finesse

    Feature Set Not Supported
    N/A
    8.6

    Oracle CRM On Demand

    86%
    Oracle CRM On Demand ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Compensation management

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Platform

    Cisco Finesse

    Feature Set Not Supported
    N/A
    9.3

    Oracle CRM On Demand

    93%
    Oracle CRM On Demand ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    9.3
    93%
    7 Ratings

    Attribute Ratings

    • Cisco Finesse is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.4

    Cisco Finesse

    84%
    8 Ratings
    8.2

    Oracle CRM On Demand

    82%
    11 Ratings

    Usability

    Cisco Finesse

    N/A
    0 Ratings
    9.0

    Oracle CRM On Demand

    90%
    1 Rating

    Support Rating

    10.0

    Cisco Finesse

    100%
    2 Ratings

    Oracle CRM On Demand

    N/A
    0 Ratings

    Implementation Rating

    Cisco Finesse

    N/A
    0 Ratings
    10.0

    Oracle CRM On Demand

    100%
    2 Ratings

    Likelihood to Recommend

    Cisco Finesse

    Cisco Finesse offers an exceptional user experience collaboration software that achieves customer satisfaction from the first moment with easy access and a unique customizable interface that offers easy access to multiple assets and information sources allowing the advancement of processes saving time and improving the relationship with the clients helping to guarantee a fast and accurate service. It is a software that allows the interaction with the client in a professional and efficient way with a transparent integration with the Cisco Collaboration portfolio with traditional functions and access to information quickly and safely.
    Sara Estevez | TrustRadius Reviewer

    Oracle CRM On Demand

    I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
    Rose Kipkemoi | TrustRadius Reviewer

    Pros

    Cisco Finesse

    • Keep detail record of the agent and supervisor activity.
    • Help to create agent and give them access to different teams and different skill groups.
    • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]
    Anonymous | TrustRadius Reviewer

    Oracle CRM On Demand

    • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
    • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
    • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
    • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
    Michelle Prand | TrustRadius Reviewer

    Cons

    Cisco Finesse

    • Cisco Finesse is a seamless customer service platform that works with security and precision, a completely online service with fascinating contact center features that require no installation from the customer and the results are still 100% reducing costs with an Improved user experience Chrome, Firefox, and Edge browser support for agents, supervisors and customer service managers, features are flexible and great.
    Sara Estevez | TrustRadius Reviewer

    Oracle CRM On Demand

    • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
    • User interface / user experience definitely can and should be improved.
    • It needs a way to send automatic reports on a schedule via email.
    • Support: as usual the Oracle support tends to be tedious and lengthy.
    Cristian Bodnarasec | TrustRadius Reviewer

    Pricing Details

    Cisco Finesse

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Oracle CRM On Demand

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Cisco Finesse

    No score
    No answers yet
    No answers on this topic

    Oracle CRM On Demand

    Oracle CRM On Demand 9.0
    Based on 1 answer
    Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
    Rose Kipkemoi | TrustRadius Reviewer

    Support Rating

    Cisco Finesse

    Cisco Finesse 10.0
    Based on 2 answers
    We have hardly had any problems, but the attention provided when we need support has been very fast and effective
    Arturo Lopez | TrustRadius Reviewer

    Oracle CRM On Demand

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Cisco Finesse

    No score
    No answers yet
    No answers on this topic

    Oracle CRM On Demand

    Oracle CRM On Demand 10.0
    Based on 2 answers
    With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
    Michelle Prand | TrustRadius Reviewer

    Alternatives Considered

    Cisco Finesse

    We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
    Dominic Farrow | TrustRadius Reviewer

    Oracle CRM On Demand

    Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cisco Finesse

    • Cisco brought us into the modern world of calls and call recording capabilities.
    • Cisco's crashes would cripple operations at times.
    • Overall functionality for visibility was a vast improvement from Avaya.
    Anonymous | TrustRadius Reviewer

    Oracle CRM On Demand

    • A single platform for tracking, reporting, and control of all data and clients records
    • Manageable outsourcing for development and support functions for the applications we need to use.
    • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
    Anonymous | TrustRadius Reviewer

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