Cisco Finesse vs. Oracle CRM On Demand
Cisco Finesse vs. Oracle CRM On Demand
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A | |
Oracle CRM On Demand | N/A | The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI. | N/A |
Cisco Finesse | Oracle CRM On Demand | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cisco Finesse | Oracle CRM On Demand | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Social CRM |
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Integrations with 3rd-party Software |
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Platform |
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Cisco Finesse | Oracle CRM On Demand | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Finesse | Oracle CRM On Demand | |
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Likelihood to Recommend | 8.5 (6 ratings) | 8.9 (26 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (1 ratings) |
Cisco Finesse | Oracle CRM On Demand | |
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Likelihood to Recommend | Cisco | Oracle |
Pros | Cisco | Oracle |
Cons | Cisco | Oracle |
Usability | Cisco No answers on this topic | Oracle |
Support Rating | Cisco | Oracle No answers on this topic |
Implementation Rating | Cisco No answers on this topic | Oracle |
Alternatives Considered | Cisco | Oracle |
Return on Investment | Cisco | Oracle |
ScreenShots |