Likelihood to Recommend It is possible to share files and folders with up to 200 email addresses, as well as with persons outside the company.Use the drop-down arrow to select who may see, comment on, or change the file or folder before sending out an invitation.I am very much impressed with this feature
Read full review The biggest use case I have for Webex is the public and private Spaces feature. It is so handy to have a single place where I can collaborate with team members on a single project. We can chat about new ideas and share files just on that specific project. That way I am not having to search email, or a Sharepoint site or a network drives for files. And I don't have to search through a separate chat log for ideas for this project. Add to that that I can use the Webex app on my PC, Mac, iphone and Android tablet and that makes it the killer app.
Read full review Pros Any user with access can store a file using different platforms like Android, IOS, Windows, or Ubuntu (Desktop version) You can share files with any number of different users with different access rights or you can even keep it public by providing the access link and assign different rights for public access You can open Excel/Word files using google software Sheets/Docs in the browser environment without having to install software like Microsoft Office etc on your Windows OS Read full review High-quality, high-impact communications in our workflow. It's great for sharing large documents, it doesn't slow down our communications. The dark mode is excellent, it has a good image and seamless integration features. We can record meetings, which is perfect for backing up any information that may be overlooked. Read full review Cons Having a little bit more control and clarity over what is shared and how it is shared would be a useful improvement. Could be more robust and flexible as far as assigning restrictions. Google Sheets could be enhanced because Excel really is not there yet as a product with equal capabilities as there are still quite a few limitations to the functionality. Read full review The PIN message function is getting deleted after some time. I would prefer it to retain all PIN messages. Option to add multiple quiet hours. This will allow me to set quiet hours for the whole weekend and not just the time range similar to weekdays. Paste cells on messages. When I paste, for example, a 3x3 cell from a spreadsheet, the columns and rows are removed. Read full review Likelihood to Renew For its compatibility, easiness, quick responses, user interface, storage capacity, files management and file listings. These are some of the reasons for giving higher ratings and Google Drive has become an integral part of my professional life. We use this software on daily basis and most of the time saving lot of time.
Read full review I don’t have access to video features.) In an age when our smartphones do everything but call our friends, family, or clients, it’s refreshing to have a desktop app that can make calls in the smartphone’s place. It seems appropriate in a time when we’re all worried about the robots rising and taking over the world. Why not transfer the functionality of a telephone to the same computer where we program those world-dominating robots? It’s practical. Cisco Jabber takes the classic idea of making calls with a phone and puts it in the same place where we spend most of our worktime. This frees up desk space, as well as keeps the smartphone available for what it was invented to do: take Instagram photos. Not to mention, because it has its own number, it makes it easier to contact clients without having to give them your personal phone number. Need to make a call, but you don’t want to share your home phone? Cisco Jabber makes that easy. And best of all, because you call through your computer, all you need is a microphone to speak and speakers to listen, and you never have to pick up the phone at all. If you hate having sweaty ears, then Cisco Jabber is your app of choice. Note: Because I have access to phone features only, and Cisco Jabber has more available that I can’t use, I can see where it may also be a pro for business owners that Cisco apparently allows custom features availability for users, depending on roles.
Read full review Usability It's easy enough to use for computer users of all ages and skill levels. I am an advanced user, and I think the hardest part might be showing someone how to download and set up the app on their device if they weren't too familiar with computers, but overall it is very easy to understand.
Read full review Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
Read full review Reliability and Availability Always available
Read full review I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
Read full review Performance The documents load fairly quickly and also update in real time, especially given the fact that multiple people can be using it at once. The "Offline" feature works great to allow the user to make edits and access the document without access to the internet, and then sync changes later once they're back.
Read full review Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
Read full review Support Rating It takes a few days for customer support to get back to you. Although, I have not had to use support too often. Once you get an email back, they are very thorough and work hard to fix the problem quickly. It is a really great resource and a great way to get the help you need if you're stuck. A phone call also works quickly but you have to call during specific times.
Read full review The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
Read full review In-Person Training The effective google workspace using training that my organization received and was conducted by me (as a team lead of the ICT team) was mind-blowing and as a result, our staff is performing well in terms of using the application for their daily jobs than before. Now, in my institution, all teachers and all the administrative personnel are very much interested in cloud storage facilities, in previous my institution was afraid of losing all important documents in the cloud storage. But, after having received the training they are now realized that if anyone has only one google account then he or she can use 15GB of cloud storage freely and they are now happy because now it is not necessary for anyone to carry the traditional pen drive.
Read full review I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Read full review Online Training Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Read full review Implementation Rating It's an extremely easy software to implement, once you sign up for a google account you automatically have access to google drive with a set amount of storage space. The business or Google Suite accounts have more storage space than a regular free account, but setting up and accessing google drive is very easy in both cases
Read full review There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
Read full review Alternatives Considered In short, Google Drive is better for independent users who store a normal amount of stuff.
OneDrive makes more sense for businesses and teams that are doing heavy-duty storage or large-scale syncing. Realistically, though, most users will fall somewhere in between the two, where either platform would meet their needs.
Read full review A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
Read full review Scalability I have always been able to access
Read full review Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
Read full review Return on Investment It has given our operation remote capabilities Easier to access and understand client's need through collaborative enviroment availability to digital resources fast and easy saved our operation hundreds of dollars in physical storage (both investment and maintenance) our operation became easier for new staff to get onboard: small learning curve to use it Read full review Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies. It allowed our employees to answer their office-phones remotely. It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti. Read full review ScreenShots