Webex Contact Center vs. CloudTalk
Webex Contact Center vs. CloudTalk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) |
Webex Contact Center | CloudTalk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | CloudTalk | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | CloudTalk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Contact Center Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | CloudTalk | |
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Likelihood to Recommend | 8.5 (25 ratings) | 10.0 (45 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 8.2 (1 ratings) |
Usability | - (0 ratings) | 7.7 (5 ratings) |
Support Rating | - (0 ratings) | 3.6 (11 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (1 ratings) |
Webex Contact Center | CloudTalk | |
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Likelihood to Recommend | Cisco | CloudTalk.io |
Pros | Cisco | CloudTalk.io |
Cons | Cisco | CloudTalk.io |
Likelihood to Renew | Cisco No answers on this topic | CloudTalk.io |
Usability | Cisco No answers on this topic | CloudTalk.io |
Support Rating | Cisco No answers on this topic | CloudTalk.io |
Alternatives Considered | Cisco | CloudTalk.io |
Return on Investment | Cisco | CloudTalk.io |
ScreenShots | Webex Contact Center Screenshots | CloudTalk Screenshots |