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Top Rated
268 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100
17 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

ReadyTalk (Discontinued)

Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web, then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
ReadyTalk (Discontinued)
Task Management
Webex (formerly Webex Teams)
7.6
ReadyTalk (Discontinued)
Gantt Charts
Webex (formerly Webex Teams)
7.2
ReadyTalk (Discontinued)
Scheduling
Webex (formerly Webex Teams)
7.6
ReadyTalk (Discontinued)
Workflow Automation
Webex (formerly Webex Teams)
7.1
ReadyTalk (Discontinued)
Mobile Access
Webex (formerly Webex Teams)
9.1
ReadyTalk (Discontinued)
Search
Webex (formerly Webex Teams)
8.1
ReadyTalk (Discontinued)
Visual planning tools
Webex (formerly Webex Teams)
6.9
ReadyTalk (Discontinued)

Communication

Webex (formerly Webex Teams)
7.8
ReadyTalk (Discontinued)
Chat
Webex (formerly Webex Teams)
9.1
ReadyTalk (Discontinued)
Notifications
Webex (formerly Webex Teams)
9.2
ReadyTalk (Discontinued)
Discussions
Webex (formerly Webex Teams)
8.8
ReadyTalk (Discontinued)
Surveys
Webex (formerly Webex Teams)
7.6
ReadyTalk (Discontinued)
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
ReadyTalk (Discontinued)
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
ReadyTalk (Discontinued)
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
ReadyTalk (Discontinued)
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
ReadyTalk (Discontinued)

File Sharing & Management

Webex (formerly Webex Teams)
7.9
ReadyTalk (Discontinued)
Versioning
Webex (formerly Webex Teams)
7.5
ReadyTalk (Discontinued)
Video files
Webex (formerly Webex Teams)
8.6
ReadyTalk (Discontinued)
Audio files
Webex (formerly Webex Teams)
8.9
ReadyTalk (Discontinued)
Document collaboration
Webex (formerly Webex Teams)
7.2
ReadyTalk (Discontinued)
Access control
Webex (formerly Webex Teams)
7.7
ReadyTalk (Discontinued)
Advanced security features
Webex (formerly Webex Teams)
8.2
ReadyTalk (Discontinued)
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
ReadyTalk (Discontinued)
Device sync
Webex (formerly Webex Teams)
8.7
ReadyTalk (Discontinued)

Performance & Compatibility of Online Events Software

Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.8
High quality audio
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.8
High quality video
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.9
Low bandwidth requirements
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.8
Mobile support
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.8

Screen Sharing

Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.9
Desktop sharing
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.8
Whiteboards
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
9.1

Online Meetings / Events

Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.9
Calendar integration
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
9.0
Meeting initiation
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.9
Integrates with social media
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.5
Record meetings / events
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
9.4
Slideshows
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.9

Online Events Collaboration

Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
9.4
Live chat
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
9.4
Audience polling
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
9.6
Q&A
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
9.2

Online Events Security

Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.4
User authentication
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.6
Participant roles & permissions
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
8.9
Confidential attendee list
Webex (formerly Webex Teams)
ReadyTalk (Discontinued)
7.6

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • Screen share/conference calling: They make it quick and easy to join a meeting for your guests. They don't need to download anything; all they need to do is click on the link and enter the access code.
  • Mobile App: The app has been great for our team as they can now easily start a meeting with a click of a button from the app.
  • Recordings: It is very easy to record a webinar or conference call which you can then download.
Bryce Johnston | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • If ReadyTalk provided an easier way to set up the initial call through a different platform aside from email, it may make things a bit simpler.
  • ReadyTalk's monitor-specific screensharing process is a bit clunky and could be a bit better in identifying which monitor has been selected for sharing.
  • ReadyTalk's admin dashboard could use a UI update.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

ReadyTalk (Discontinued)

ReadyTalk (Discontinued) 7.0
Based on 1 answer
ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting
Lisa Durant | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

ReadyTalk (Discontinued)

ReadyTalk (Discontinued) 6.4
Based on 1 answer
They have been responsive to support-related issues.
Adrian Pirness | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

ReadyTalk (Discontinued)

Other regions in our organization have implemented WebEx. We have experienced poor audio and lack of customer service in our region. For quick interoffice communication and screen share, we use Skype for Business. Many people who have had the choice between WebEx and ReadyTalk will, more times than not, request a ReadyTalk account to be created. They feel the interface is much simpler to adapt. WebEx is not super friendly, especially on the backend of the tool.
Nicholas Messiah | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

ReadyTalk (Discontinued)

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • Positive impact. Able to fluidly demonstrate our software over conference call at the drop of a dime
  • Positively impacts clients onboarding process due to ability to screen share with a high amount of people at the same time
  • Higher ROI due to ability to show clients our new platform before their purchase in order to show the value of our product in real time via Readytalk conference
Anonymous | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

ReadyTalk (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ReadyTalk (Discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
ReadyTalk (Discontinued)
8.3

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
ReadyTalk (Discontinued)

Usability

Webex (formerly Webex Teams)
9.1
ReadyTalk (Discontinued)
7.0

Reliability and Availability

Webex (formerly Webex Teams)
10.0
ReadyTalk (Discontinued)

Performance

Webex (formerly Webex Teams)
9.0
ReadyTalk (Discontinued)

Support Rating

Webex (formerly Webex Teams)
8.3
ReadyTalk (Discontinued)
6.4

In-Person Training

Webex (formerly Webex Teams)
9.0
ReadyTalk (Discontinued)

Online Training

Webex (formerly Webex Teams)
8.0
ReadyTalk (Discontinued)

Implementation Rating

Webex (formerly Webex Teams)
8.5
ReadyTalk (Discontinued)

Scalability

Webex (formerly Webex Teams)
10.0
ReadyTalk (Discontinued)

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