What users are saying about
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Top Rated
267 Ratings
29 Ratings

Webex (formerly Webex Teams)

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Top Rated
267 Ratings
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Score 8 out of 100
29 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

Workzone

Workzone eliminates confusion and ensures that the team uses the latest version of files by organizing these files and adding version numbers as files are being revised. The team can share these files with other team members or with clients and even set file permissions to ensure individuals get access to those files that are only appropriate to them and avoid confidential information getting into the wrong hands. The system notifies the users of the progress of their tasks, comments or calendar events through alerts.
Emily Mok | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
Workzone
8.8
Task Management
Webex (formerly Webex Teams)
7.6
Workzone
10.0
Gantt Charts
Webex (formerly Webex Teams)
7.2
Workzone
10.0
Scheduling
Webex (formerly Webex Teams)
7.6
Workzone
9.0
Workflow Automation
Webex (formerly Webex Teams)
7.1
Workzone
9.3
Mobile Access
Webex (formerly Webex Teams)
9.1
Workzone
8.9
Search
Webex (formerly Webex Teams)
8.1
Workzone
Visual planning tools
Webex (formerly Webex Teams)
6.9
Workzone
Resource Management
Webex (formerly Webex Teams)
Workzone
9.2
Team Collaboration
Webex (formerly Webex Teams)
Workzone
9.9
Support for Agile Methodology
Webex (formerly Webex Teams)
Workzone
8.0
Support for Waterfall Methodology
Webex (formerly Webex Teams)
Workzone
9.2
Document Management
Webex (formerly Webex Teams)
Workzone
9.3
Email integration
Webex (formerly Webex Teams)
Workzone
1.4
Timesheet Tracking
Webex (formerly Webex Teams)
Workzone
9.2
Change request and Case Management
Webex (formerly Webex Teams)
Workzone
10.0
Budget and Expense Management
Webex (formerly Webex Teams)
Workzone
9.2

Communication

Webex (formerly Webex Teams)
7.8
Workzone
Chat
Webex (formerly Webex Teams)
9.1
Workzone
Notifications
Webex (formerly Webex Teams)
9.2
Workzone
Discussions
Webex (formerly Webex Teams)
8.8
Workzone
Surveys
Webex (formerly Webex Teams)
7.6
Workzone
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
Workzone
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
Workzone
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
Workzone
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
Workzone

File Sharing & Management

Webex (formerly Webex Teams)
7.9
Workzone
Versioning
Webex (formerly Webex Teams)
7.5
Workzone
Video files
Webex (formerly Webex Teams)
8.6
Workzone
Audio files
Webex (formerly Webex Teams)
8.9
Workzone
Document collaboration
Webex (formerly Webex Teams)
7.2
Workzone
Access control
Webex (formerly Webex Teams)
7.7
Workzone
Advanced security features
Webex (formerly Webex Teams)
8.2
Workzone
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
Workzone
Device sync
Webex (formerly Webex Teams)
8.7
Workzone

Professional Services Automation

Webex (formerly Webex Teams)
Workzone
6.0
Project & financial reporting
Webex (formerly Webex Teams)
Workzone
6.0

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Workzone

  • WorkZone is good at basic project management like scheduling and time management.
  • The software can be set to send you a daily email with the list of the tasks that you need to get done for that day.
  • Workzone allows the admin for the account to pick and choose which clients/projects can be seen by each person with an account, which allows each user to focus on the projects that they are involved in without being distracted by other things.
Anonymous | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

Workzone

  • One of the reasons we left WorkZone was due to how videos/roughs were presented. While WorkZone does allow for a customizable and professional, clean looking interface; it did not offer everything we needed when it came to cross platform integration.
  • WorkZone was also a little more pricy compared to a few competitors. WorkZone is worth the price and we loved using it, but a competitor offered an added feature that WorkZone does not offer that tipped the scales.
  • There is no 'library'. As an AD Agency, we have worked on a lot of different spots for a lot of different clients. WorkZone did not offer a comprehensive library for us to upload content and use for presentations purposes. If WorkZone does add this feature later on down the road, it would be a great improvement and we would give serious thought about switching back.
Daniel Joyce | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Workzone

Workzone 1.4
Based on 8 answers
Because of time constraints, our team hasn't been able to fully implement and change our existing processes. If we can get our templates set up and maybe some better export options figured out, I think it'll be a no-brainer to renew, but until then it maybe be difficult to financially justify something we're only partially using.
Anonymous | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Workzone

Workzone 10.0
Based on 4 answers
WorkZone was very easy to learn, especially for the members of our team who were not as technology-savvy. WorkZone offered unlimited training as well, making it easy to transition new team members to the program, as we were a startup organization consistently adding new team members.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Workzone

Workzone 9.0
Based on 1 answer
Throughout the use of the WorkZone software, we never had a issue with it being unavailable. This is important, considering we wanted to access our projects and see our progress at any moment. WorkZone was always available and made constant supervision of tasks and goals easy; no excuses for not checking in on the status of a project.
Anonymous | TrustRadius Reviewer

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Workzone

Workzone 10.0
Based on 1 answer
I have zero complaints about the performance of WorkZone; for our organization's needs, it was a perfect tool for keeping track of various responsibilities and tasks. We never experienced a lag or down-time when using the software, and the simple interface made things exactly that from our end...simple. WorkZone is a fantastic tool for work management that never fails to perform, in my experience.
Anonymous | TrustRadius Reviewer

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Workzone

Workzone 10.0
Based on 2 answers
The team at WorkZone is incredibly helpful and very willing to lend support when they can. Our team was constantly growing, and our new team members needed training every time someone cam on board. The WorkZone support staff was more than willing to ensure our new team members were completely comfortable using the software and set up for success.
Anonymous | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Workzone

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Workzone

Workzone 10.0
Based on 1 answer
The WorkZone trainers are wonderful! They offered us unlimited over-the-phone and online support, and the trainings were always informative. The WorkZone support team was willing to answer multiple questions and review sections of the training if need be. They were always accommodating, and trainings were scheduled very quickly for when our team needed them!
Anonymous | TrustRadius Reviewer

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Workzone

Workzone 9.0
Based on 1 answer
Implementation of WorkZone was very easy. We simply log into a portal online and begin to set up our projects. Access codes were sent very quickly to our team, so there was practically no delay once we signed the contract for our subscription. Training was scheduled quickly and was very helpful, especially as new team members joined our organization.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Workzone

I selected WorkZone based on several criteria: 1. It is web based 2. It has more robust reporting capabilities 3. the price was right 4. It was easy to use and easy to train people 5. Timelines are easy to update.
Elena Reul | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Workzone

Workzone 5.2
Based on 2 answers
We are a small organization, so the need to expand our use of WorkZone was limited. I only rate it below a 10 simply because I do not have much experience with the scaleability of the product. From the previews and training sessions, it does seem that the software can easily be adjusted to accommodate a growing workload; something we may use in future, just not at this point in our organization's development.
Anonymous | TrustRadius Reviewer

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Workzone

  • It has positively affected our workflow - keeping projects moving without requiring constant back and forth of emails and other communications.
  • It has helped our team to avoid missing crucial steps in project and client management.
  • We are definitely more efficient when WorkZone is being used and updated properly!
Kirsten Lowery | TrustRadius Reviewer

Screenshots

Webex (formerly Webex Teams)

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Workzone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workzone Editions & Modules

Edition
Team$24.001
Professional$34.001
Enterprise$43.001
  1. Per Month Per User
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
Workzone
8.9

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Workzone
1.4

Usability

Webex (formerly Webex Teams)
9.1
Workzone
10.0

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Workzone
9.0

Performance

Webex (formerly Webex Teams)
9.0
Workzone
10.0

Support Rating

Webex (formerly Webex Teams)
8.3
Workzone
10.0

In-Person Training

Webex (formerly Webex Teams)
9.0
Workzone

Online Training

Webex (formerly Webex Teams)
8.0
Workzone
10.0

Implementation Rating

Webex (formerly Webex Teams)
8.5
Workzone
9.0

Scalability

Webex (formerly Webex Teams)
10.0
Workzone
5.2

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