What users are saying about
6 Ratings
18 Ratings
6 Ratings
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Score 8 out of 100
18 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

Qualaroo

It worked well for us in these scenarios:
  • Collecting and scheduling targeted customers for user testing or product feedback interviews.
  • Asking targeted questions about what specific customers want or need help with achieving, to spark ideas and see if our expectations match what customers tell us.
  • Providing step-by-step guidance to explore hypotheses about what kind of assistance will best help new customers. (When these are successful, they are formally built into the customer experience.)
  • Gathering data to share between groups to help address differences in expectation or opinion.
Aniket Ubhe | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clarabridge
Qualaroo
8.7
Survey templates
Clarabridge
Qualaroo
8.5
Themes
Clarabridge
Qualaroo
8.3
Custom logo/branding
Clarabridge
Qualaroo
9.3

Survey Content

Clarabridge
Qualaroo
8.9
Changes to live survey
Clarabridge
Qualaroo
9.2
Question design help
Clarabridge
Qualaroo
8.5
Multiple question types
Clarabridge
Qualaroo
8.8

Survey Logic

Clarabridge
Qualaroo
8.4
Survey logic flexibility
Clarabridge
Qualaroo
8.4

Survey Reporting & Analytics

Clarabridge
Qualaroo
8.3
Response tracking
Clarabridge
Qualaroo
8.8
Data export
Clarabridge
Qualaroo
8.2
Standard reports
Clarabridge
Qualaroo
8.8
Custom reports
Clarabridge
Qualaroo
8.2
Analytics
Clarabridge
Qualaroo
7.6

Survey Administration & Security

Clarabridge
Qualaroo
9.2
Access controls
Clarabridge
Qualaroo
9.1
Compliance
Clarabridge
Qualaroo
9.3

Survey Distribution

Clarabridge
Qualaroo
8.3
Vendor-offered crowdsourcing
Clarabridge
Qualaroo
7.8
Respondent restrictions
Clarabridge
Qualaroo
8.9

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

Qualaroo

  • Qualaroo does a great job of being able to capture additional information about a respondent, like their UTM data
  • Qualaroo does a great job at providing exportable, raw data for deeper analysis
  • Qualaroo does a great job at providing emails to give quick snapshots at how your survey "nudge" is performing
  • Qualaroo has great support and lots of documentation online to help
  • Qualaroo has easily digestible dashboards to get quick insights
  • Qualaroo makes it easy to duplicate and rerun surveys "nudges"
Meredith Walter | TrustRadius Reviewer

Cons

Clarabridge

  • Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
Brandon Johnson | TrustRadius Reviewer

Qualaroo

  • The way regular expression targeting works can be quirky, depending on how your site works. A "nudge" that is sometimes supposed to display only on certain pages will sometimes carry over to a page where it should not display.
  • The interface for editing and sequencing steps within a "nudge" becomes cumbersome once there are more than just 3-4 questions/screens bundled into the "nudge" (think 3-4 single-question pages of a typical web survey). You can use branch logic to make a very sophisticated question sequence and you can preview/test thoroughly, but it's a challenging UI for advanced use cases.
  • The "exit survey" functionality does not work well on landing pages because the "exit" nudge displays when a user's mouse is in the tabs or navigation area of the browser. That's often where a user's mouse is located on page load for a landing page (especially direct navigation), so the "nudge" displays too quickly. There's no ability to set a delay before the exit "nudge" can be triggered.
  • Qualaroo's NPS question type is too constraining (no control over labels) and the presentation looks dated compared to other micro-survey tools that I've seen since we signed up for Qualaroo.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Clarabridge

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 8.1
Based on 3 answers
The micro-survey landscape is evolving very quickly and it seems like there is a new entrant almost every month. I'm generally happy with Qualaroo (we got what we expected) and I like the folks on the Qualaroo team (support is fast and friendly and rarely needed), but there haven't been real improvements to the platform in the last eight months. We will be re-assessing Qualaroo's features and price versus other competitors when our current contract is up.
Anonymous | TrustRadius Reviewer

Usability

Clarabridge

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 9.7
Based on 4 answers
We know the value of consumer feedback and believe that users actually want to be a part of the process. With Qualaroo, we have learnt that people like answering certain types of questions, especially if you ask them something about themselves — like what they want most and their motivations behind purchases — they can’t resist typing a response.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Clarabridge

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 10.0
Based on 1 answer
I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
Anonymous | TrustRadius Reviewer

Performance

Clarabridge

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 8.0
Based on 1 answer
Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
Anonymous | TrustRadius Reviewer

Support Rating

Clarabridge

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 9.3
Based on 5 answers
I love the user experience and the data that Qualaroo provides - basically I find this tool really great when it comes to increasing the conversion rate of the website. As it gave a great idea of what our users are thinking and feeling in the real time.
Anonymous | TrustRadius Reviewer

In-Person Training

Clarabridge

No answers on this topic

Qualaroo

Not available for the Pro edition.
Anonymous | TrustRadius Reviewer

Online Training

Clarabridge

No answers on this topic

Qualaroo

Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
Anonymous | TrustRadius Reviewer

Implementation Rating

Clarabridge

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 9.0
Based on 2 answers
Have your technical team set up the "Identify" feature right out of the gate - this is a "fire and forget" feature. Once it's set up, your data is much more valuable. Also, if there are very specific kinds of page targeting you might imagine doing, have a technical person set up and test at least 2-3 examples of using Qualaroo's regular expression features to achieve this targeting. With a couple good examples in place to work from, it becomes much easier to create your own regular expressions for custom targeting.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge's support team is better than anyone else in the industry.
Gino Abbate III, MBA | TrustRadius Reviewer

Qualaroo

Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's still not up to the refinement level of SurveyMonkey but it does beat the latter in terms of UI experience.When compared to SurveyGizmo, the flexibility on surveys is what stands out and how easy it is to create different survey flows.
Nuno Luz | TrustRadius Reviewer

Scalability

Clarabridge

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 5.0
Based on 1 answer
Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges.Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges.And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
Anonymous | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
Brandon Johnson | TrustRadius Reviewer

Qualaroo

  • Compared with other online surveys, Qualaroo nudge is pretty easy to spot, and the response rate is extraordinary.
  • Our company mainly uses Qualaroo to recognize the needs of customers on particular web pages and how they can be taken care of.
  • We can plan our sales strategy to generate additional leads.
Prachi Bajaj | TrustRadius Reviewer

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Qualaroo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Clarabridge
10.0
Qualaroo
9.2

Likelihood to Renew

Clarabridge
Qualaroo
8.1

Usability

Clarabridge
Qualaroo
9.7

Reliability and Availability

Clarabridge
Qualaroo
10.0

Performance

Clarabridge
Qualaroo
8.0

Support Rating

Clarabridge
Qualaroo
9.3

Implementation Rating

Clarabridge
Qualaroo
9.0

Scalability

Clarabridge
Qualaroo
5.0

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