What users are saying about
67 Ratings
64 Ratings
67 Ratings
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Score 8.4 out of 100
64 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Sales Force Automation

    Clari

    Feature Set Not Supported
    N/A
    5.9

    Zendesk Sell

    59%
    Zendesk Sell ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    7.7
    77%
    14 Ratings

    Workflow management

    N/A
    0 Ratings
    6.7
    67%
    15 Ratings

    Territory management

    N/A
    0 Ratings
    4.8
    48%
    8 Ratings

    Opportunity management

    N/A
    0 Ratings
    5.9
    59%
    13 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    6.1
    61%
    15 Ratings

    Contract management

    N/A
    0 Ratings
    5.4
    54%
    10 Ratings

    Quote & order management

    N/A
    0 Ratings
    3.8
    38%
    7 Ratings

    Interaction tracking

    N/A
    0 Ratings
    6.8
    68%
    15 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    6.2
    62%
    11 Ratings

    Customer Service & Support

    Clari

    Feature Set Not Supported
    N/A
    8.7

    Zendesk Sell

    87%
    Zendesk Sell ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.7
    87%
    7 Ratings

    Call center management

    N/A
    0 Ratings
    8.5
    85%
    8 Ratings

    Help desk management

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    Marketing Automation

    Clari

    Feature Set Not Supported
    N/A
    6.9

    Zendesk Sell

    69%
    Zendesk Sell ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    6.3
    63%
    12 Ratings

    Email marketing

    N/A
    0 Ratings
    7.6
    76%
    9 Ratings

    CRM Project Management

    Clari

    Feature Set Not Supported
    N/A
    5.2

    Zendesk Sell

    52%
    Zendesk Sell ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.5
    75%
    13 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    1.0
    10%
    5 Ratings

    Reporting

    N/A
    0 Ratings
    7.2
    72%
    13 Ratings

    CRM Reporting & Analytics

    Clari

    Feature Set Not Supported
    N/A
    6.9

    Zendesk Sell

    69%
    Zendesk Sell ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    5.5
    55%
    12 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    5.9
    59%
    14 Ratings

    Customizable reports

    N/A
    0 Ratings
    9.1
    91%
    14 Ratings

    Customization

    Clari

    Feature Set Not Supported
    N/A
    3.7

    Zendesk Sell

    37%
    Zendesk Sell ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    5.7
    57%
    15 Ratings

    Custom objects

    N/A
    0 Ratings
    4.8
    48%
    10 Ratings

    Scripting environment

    N/A
    0 Ratings
    1.1
    11%
    6 Ratings

    API for custom integration

    N/A
    0 Ratings
    3.0
    30%
    8 Ratings

    Security

    Clari

    Feature Set Not Supported
    N/A
    9.0

    Zendesk Sell

    90%
    Zendesk Sell ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.8
    88%
    12 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.2
    92%
    11 Ratings

    Social CRM

    Clari

    Feature Set Not Supported
    N/A
    3.9

    Zendesk Sell

    39%
    Zendesk Sell ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    1.0
    10%
    4 Ratings

    Social engagement

    N/A
    0 Ratings
    6.7
    67%
    5 Ratings

    Integrations with 3rd-party Software

    Clari

    Feature Set Not Supported
    N/A
    5.3

    Zendesk Sell

    53%
    Zendesk Sell ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.5
    95%
    7 Ratings

    Compensation management

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Platform

    Clari

    Feature Set Not Supported
    N/A
    8.2

    Zendesk Sell

    82%
    Zendesk Sell ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.2
    82%
    13 Ratings

    Attribute Ratings

    • Clari is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.5

    Clari

    85%
    17 Ratings
    7.9

    Zendesk Sell

    79%
    15 Ratings

    Likelihood to Renew

    Clari

    N/A
    0 Ratings
    3.0

    Zendesk Sell

    30%
    1 Rating

    Usability

    9.3

    Clari

    93%
    4 Ratings
    8.4

    Zendesk Sell

    84%
    4 Ratings

    Support Rating

    9.0

    Clari

    90%
    5 Ratings
    7.3

    Zendesk Sell

    73%
    5 Ratings

    Online Training

    Clari

    N/A
    0 Ratings
    7.0

    Zendesk Sell

    70%
    1 Rating

    Implementation Rating

    Clari

    N/A
    0 Ratings
    8.0

    Zendesk Sell

    80%
    2 Ratings

    Likelihood to Recommend

    Clari

    Clari is perfect for a sales team collaborating to forecast and estimate the opportunities and overall business status, it's working in a hierarchy scheme that reflects each team member's forecast into their team leader's big forecast number in an automated and easy process. It also can define a periodic date to update the forecast among the team so the forecasting to top management is automated as well.
    Read full review

    Zendesk

    Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
    Read full review

    Pros

    Clari

    • Allows for more efficient funnel management - quick ability to update sales funnels in real time.
    • Provides transparency for leadership to see what is happening with the deals in real time.
    • Able to see the whole story within the sales cycle for upper management down to rep level, as well as those not within sales, to get an understanding of the state of the business.
    Read full review

    Zendesk

    • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
    • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
    • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
    • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
    Read full review

    Cons

    Clari

    • I still find myself having to update apps in Salesforce as well as Clari when it's supposed to eliminate the need for duplicative forecasting tools.
    • Reps don't have access to company-wide or even team reporting. Would be really helpful to see how other reps are doing and what deals they have
    Read full review

    Zendesk

    • There was no ability to add prospects from a company domain or email to auto-fill any data.
    • You had to type in all of the data you gathered about that prospect.
    • The default only gave you two phone numbers for the company, too few.
    Read full review

    Pricing Details

    Clari

    Starting Price

    Editions & Modules

    Clari editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zendesk Sell

      Starting Price

      $19 per seat/month billed annually

      Editions & Modules

      Zendesk Sell editions and modules pricing
      EditionModules
      Sell Team$19.001
      Sell Professional$49.002
      Sell Enterprise$99.003
      Sell Elite$199.004
      Reach prospecting enrichment add-on (requires a Sell Subscription)$27.005

      Footnotes

      1. per seat/month billed annually
      2. per seat/month billed annually
      3. per seat/month billed annually
      4. per seat/month billed annually
      5. Per User Per Month (billed annually)

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Clari

      No answers on this topic

      Zendesk

      We have moved on to a more robust option of CMS.
      Read full review

      Usability

      Clari

      it is a very easy tool to use. It easily integrates with SFDC and is easy to learn how to use. Clari is a recommendation with any organization concerned with learning new tools because it is so simple to master. I would say it has a strong usability score for all level of users
      Read full review

      Zendesk

      I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
      Read full review

      Support Rating

      Clari

      Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us
      Read full review

      Zendesk

      Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
      Read full review

      Online Training

      Clari

      No answers on this topic

      Zendesk

      This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
      Read full review

      Implementation Rating

      Clari

      No answers on this topic

      Zendesk

      Simple, and straight forward.
      Read full review

      Alternatives Considered

      Clari

      Even if I don’t have some experience with Datahug, this platform doesn’t have an excellent end-user experience as Clari. Also, Clari has simple integration with Sales Apps, mobile application and notifications work very well, and is faster than Datahug. Reports are more straightforward, and you have with Clari an easy way for customization.
      Read full review

      Zendesk

      Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
      Read full review

      Return on Investment

      Clari

      • Has made it easier to keep track of ops. Our company has many open ops that sit and get drawn out. This makes it easy to forget about things and not update. Clari has helped us keep things on track and follow up on more closings that would have been left out.
      • With a small sales team, the cost isn't much of an issue as the deals won from the tool means the ROI is there quickly. With large teams though, I could see that being an issue when compared to just Salesforce licenses
      Read full review

      Zendesk

      • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
      • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
      Read full review

      Screenshots

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