What users are saying about
37 Ratings
48 Ratings
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
48 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.2 out of 100

Likelihood to Recommend

Clari

Clari can be used as an excellent platform to include all critical data for sales purposes. All forecasting activities and management can be handled in one single place like Clari. Also, Clari apps give you an immediate area for your notes and to provide visibility to others to help and improve the sales process.
Anonymous | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clari
Zendesk Sell
4.6
Customer data management / contact management
Clari
Zendesk Sell
6.7
Workflow management
Clari
Zendesk Sell
4.5
Territory management
Clari
Zendesk Sell
3.2
Opportunity management
Clari
Zendesk Sell
5.4
Integration with email client (e.g., Outlook or Gmail)
Clari
Zendesk Sell
6.0
Contract management
Clari
Zendesk Sell
4.4
Quote & order management
Clari
Zendesk Sell
4.2
Interaction tracking
Clari
Zendesk Sell
6.1
Channel / partner relationship management
Clari
Zendesk Sell
1.4

Customer Service & Support

Clari
Zendesk Sell
2.8
Case management
Clari
Zendesk Sell
3.2
Call center management
Clari
Zendesk Sell
1.6
Help desk management
Clari
Zendesk Sell
3.4

Marketing Automation

Clari
Zendesk Sell
5.3
Lead management
Clari
Zendesk Sell
5.6
Email marketing
Clari
Zendesk Sell
5.0

CRM Project Management

Clari
Zendesk Sell
3.5
Task management
Clari
Zendesk Sell
5.3
Billing and invoicing management
Clari
Zendesk Sell
1.4
Reporting
Clari
Zendesk Sell
3.7

CRM Reporting & Analytics

Clari
Zendesk Sell
5.0
Forecasting
Clari
Zendesk Sell
4.8
Pipeline visualization
Clari
Zendesk Sell
5.4
Customizable reports
Clari
Zendesk Sell
4.8

Customization

Clari
Zendesk Sell
4.5
Custom fields
Clari
Zendesk Sell
6.7
Custom objects
Clari
Zendesk Sell
4.3
Scripting environment
Clari
Zendesk Sell
1.5
API for custom integration
Clari
Zendesk Sell
5.6

Security

Clari
Zendesk Sell
5.0
Single sign-on capability
Clari
Zendesk Sell
4.0
Role-based user permissions
Clari
Zendesk Sell
6.0

Social CRM

Clari
Zendesk Sell
1.3
Social data
Clari
Zendesk Sell
1.4
Social engagement
Clari
Zendesk Sell
1.3

Integrations with 3rd-party Software

Clari
Zendesk Sell
3.0
Marketing automation
Clari
Zendesk Sell
4.8
Compensation management
Clari
Zendesk Sell
1.3

Platform

Clari
Zendesk Sell
5.6
Mobile access
Clari
Zendesk Sell
5.6

Pros

Clari

  • Allows for more efficient funnel management - quick ability to update sales funnels in real time.
  • Provides transparency for leadership to see what is happening with the deals in real time.
  • Able to see the whole story within the sales cycle for upper management down to rep level, as well as those not within sales, to get an understanding of the state of the business.
Anonymous | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

Clari

  • Limited functionality. Really the only use case for me is forecasting and deal reviews.
  • Allow all managers to edit reps stages and numbers with a notification.
  • Does not require manual commit numbers to be confirmed. Should auto-commit the previous week's number if no change is needed.
Aaron J. McReynolds | TrustRadius Reviewer

Zendesk Sell

  • My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
  • Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
  • I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.
Faerie Grace | TrustRadius Reviewer

Likelihood to Renew

Clari

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

Clari

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 2 answers
It is easy to teach to new sales professionals and has a very easy usage.
Anonymous | TrustRadius Reviewer

Support Rating

Clari

Clari 8.0
Based on 2 answers
Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us
Luke Ferrel | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 5.0
Based on 3 answers
The team at Zendesk Sell (formerly Base CRM) offered us a lot in terms of customer contact and support, however was not able to resolve our challenges.
Anonymous | TrustRadius Reviewer

Online Training

Clari

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

Clari

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 2 answers
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

Clari

Not familiar with other products in the quote to close space. I have not used others, as Clari has been our first and we have been very pleased with it, so I have had no need to evaluate other competitors to it.
Anonymous | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

Clari

  • Clari has helped some of our managers become more accurate in their predictions as well as help them assess quickly how business is flowing. This helps us focus on the deals that are critical and take action. They feel more productive and in control of their pipeline.
Candi Bashiri | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Screenshots

Pricing Details

Clari

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clari Editions & Modules

Additional Pricing Details

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Sell Editions & Modules

Edition
Sell Team$19.001
Sell Professional$49.001
Sell Enterprise$99.001
Sell Elite$199.001
Reach prospecting enrichment add-on (requires a Sell Subscription)$27.002
  1. per seat/month billed annually
  2. Per User Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clari
9.5
Zendesk Sell
4.6

Likelihood to Renew

Clari
Zendesk Sell
3.0

Usability

Clari
Zendesk Sell
8.0

Support Rating

Clari
8.0
Zendesk Sell
5.0

Online Training

Clari
Zendesk Sell
7.0

Implementation Rating

Clari
Zendesk Sell
8.0

Add comparison