30 Ratings
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Score 3.7 out of 100
16 Ratings
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Score 6 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

GroSocial (Discontinued Product)

They built their platform largely on contests. They still do a fairly good job on these
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
GroSocial (Discontinued Product)
WYSIWYG email editor
ClickDimensions
5.3
GroSocial (Discontinued Product)
Dynamic content
ClickDimensions
4.2
GroSocial (Discontinued Product)
Ability to test dynamic content
ClickDimensions
4.6
GroSocial (Discontinued Product)
Landing pages
ClickDimensions
2.7
GroSocial (Discontinued Product)
A/B testing
ClickDimensions
4.9
GroSocial (Discontinued Product)
Mobile optimization
ClickDimensions
4.5
GroSocial (Discontinued Product)
Email deliverability reporting
ClickDimensions
2.7
GroSocial (Discontinued Product)
List management
ClickDimensions
4.0
GroSocial (Discontinued Product)
Triggered drip sequences
ClickDimensions
5.5
GroSocial (Discontinued Product)

Lead Management

ClickDimensions
3.7
GroSocial (Discontinued Product)
Lead nurturing
ClickDimensions
2.8
GroSocial (Discontinued Product)
Lead scoring and grading
ClickDimensions
4.6
GroSocial (Discontinued Product)
Data quality management
ClickDimensions
3.2
GroSocial (Discontinued Product)
Automated sales alerts and tasks
ClickDimensions
4.1
GroSocial (Discontinued Product)

Campaign Management

ClickDimensions
2.7
GroSocial (Discontinued Product)
Calendaring
ClickDimensions
4.1
GroSocial (Discontinued Product)
Event/webinar marketing
ClickDimensions
1.2
GroSocial (Discontinued Product)

Social Media Marketing

ClickDimensions
5.6
GroSocial (Discontinued Product)
Social sharing and campaigns
ClickDimensions
8.0
GroSocial (Discontinued Product)
Social profile integration
ClickDimensions
3.2
GroSocial (Discontinued Product)

Reporting & Analytics

ClickDimensions
2.9
GroSocial (Discontinued Product)
Dashboards
ClickDimensions
2.4
GroSocial (Discontinued Product)
Standard reports
ClickDimensions
2.4
GroSocial (Discontinued Product)
Custom reports
ClickDimensions
3.9
GroSocial (Discontinued Product)

Platform & Infrastructure

ClickDimensions
5.0
GroSocial (Discontinued Product)
API
ClickDimensions
1.2
GroSocial (Discontinued Product)
Role-based workflow & approvals
ClickDimensions
1.3
GroSocial (Discontinued Product)
Customizability
ClickDimensions
5.3
GroSocial (Discontinued Product)
Integration with Salesforce.com
ClickDimensions
7.0
GroSocial (Discontinued Product)
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
GroSocial (Discontinued Product)
Integration with SugarCRM
ClickDimensions
8.0
GroSocial (Discontinued Product)

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

GroSocial (Discontinued Product)

  • Increase Leads
  • Increase Sales
  • Increase Customers
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

GroSocial (Discontinued Product)

  • When Infusionsoft purchased GroSocial it seemed like product development ceased. Many other companies surpassed their abilities.
  • They are very expensive for what they offer. Many other companies now offer better platforms, for far less.
  • When there was an issue (ie in a campaign, or link broke etc) the support team would blame the client first, when in most cases it could be proven to be a software malfunction.
  • Tabs are no longer smart phone friendly. When we stopped using GroSocial they had not set up the redirect link at that time. This may have changed now.
  • When you manage multiple accounts, your client could stop your access to their account. They could then stop paying for the service, and their tabs would still be live. GroSocial is the only one who could disable the tabs. It was not automatic.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

GroSocial (Discontinued Product)

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

GroSocial (Discontinued Product)

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

GroSocial (Discontinued Product)

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

GroSocial (Discontinued Product)

GroSocial quite simply does not stack up to the competition. They are years behind in development. We have moved all our clients to other platforms.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

GroSocial (Discontinued Product)

  • Haven't seen a significant change yet
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GroSocial (Discontinued Product)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
GroSocial (Discontinued Product)
6.0

Likelihood to Renew

ClickDimensions
9.0
GroSocial (Discontinued Product)

Usability

ClickDimensions
5.0
GroSocial (Discontinued Product)

Support Rating

ClickDimensions
1.0
GroSocial (Discontinued Product)

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