What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.6 out of 100
Based on 34 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 16 reviews and ratings
Feature Set Ratings
Email & Online Marketing

3.7
ClickDimensions
37%
GroSocial (Discontinued Product)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 9/9 features
ClickDimensions ranks higher in 9/9 features
WYSIWYG email editor

5.1
51%
8 Ratings
N/A
0 Ratings
Dynamic content

3.7
37%
10 Ratings
N/A
0 Ratings
Ability to test dynamic content

1.6
16%
10 Ratings
N/A
0 Ratings
Landing pages

1.6
16%
10 Ratings
N/A
0 Ratings
A/B testing

3.6
36%
10 Ratings
N/A
0 Ratings
Mobile optimization

2.1
21%
10 Ratings
N/A
0 Ratings
Email deliverability reporting

4.0
40%
18 Ratings
N/A
0 Ratings
List management

5.6
56%
9 Ratings
N/A
0 Ratings
Triggered drip sequences

6.1
61%
9 Ratings
N/A
0 Ratings
Lead Management

4.7
ClickDimensions
47%
GroSocial (Discontinued Product)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features
ClickDimensions ranks higher in 4/4 features
Lead nurturing

6.8
68%
9 Ratings
N/A
0 Ratings
Lead scoring and grading

5.0
50%
9 Ratings
N/A
0 Ratings
Data quality management

3.0
30%
8 Ratings
N/A
0 Ratings
Automated sales alerts and tasks

4.0
40%
7 Ratings
N/A
0 Ratings
Campaign Management

2.5
ClickDimensions
25%
GroSocial (Discontinued Product)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Calendaring

4.0
40%
5 Ratings
N/A
0 Ratings
Event/webinar marketing

1.0
10%
6 Ratings
N/A
0 Ratings
Social Media Marketing

5.5
ClickDimensions
55%
GroSocial (Discontinued Product)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Social sharing and campaigns

8.0
80%
3 Ratings
N/A
0 Ratings
Social profile integration

3.1
31%
3 Ratings
N/A
0 Ratings
Reporting & Analytics

2.6
ClickDimensions
26%
GroSocial (Discontinued Product)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 3/3 features
ClickDimensions ranks higher in 3/3 features
Dashboards

2.0
20%
9 Ratings
N/A
0 Ratings
Standard reports

2.0
20%
9 Ratings
N/A
0 Ratings
Custom reports

3.8
38%
7 Ratings
N/A
0 Ratings
Platform & Infrastructure

4.4
ClickDimensions
44%
GroSocial (Discontinued Product)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features
ClickDimensions ranks higher in 6/6 features
API

1.0
10%
5 Ratings
N/A
0 Ratings
Role-based workflow & approvals

1.0
10%
5 Ratings
N/A
0 Ratings
Customizability

2.5
25%
7 Ratings
N/A
0 Ratings
Integration with Salesforce.com

7.0
70%
2 Ratings
N/A
0 Ratings
Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
N/A
0 Ratings
Integration with SugarCRM

8.0
80%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- GroSocial (Discontinued Product) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

2.0
ClickDimensions
20%
10 Ratings
6.0
GroSocial (Discontinued Product)
60%
2 Ratings
Likelihood to Renew

9.0
ClickDimensions
90%
1 Rating
GroSocial (Discontinued Product)
N/A
0 Ratings
Usability

5.0
ClickDimensions
50%
3 Ratings
GroSocial (Discontinued Product)
N/A
0 Ratings
Support Rating

1.0
ClickDimensions
10%
4 Ratings
GroSocial (Discontinued Product)
N/A
0 Ratings
Likelihood to Recommend
ClickDimensions
ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
GroSocial (Discontinued Product)
They built their platform largely on contests. They still do a fairly good job on these

Verified User
Strategist in Marketing
Non-Profit Organization Management Company, 1-10 employeesPros
ClickDimensions
- The nurture campaign builder was great. Easy to use and to follow along with.
- The drop and drag editor was easy to use and you could start using it with no training.
- I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Sales & Marketing Support Specialist
Lasers ResourceBusiness Supplies and Equipment, 11-50 employees
GroSocial (Discontinued Product)
- Increase Leads
- Increase Sales
- Increase Customers

Verified User
Professional in Sales
Building Materials Company, 1-10 employeesCons
ClickDimensions
- Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
- Managing customer preferences and subscriptions felt extremely convoluted
- Interfaces generally not intuitive
- Reporting was not in the class of competitors
- Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Verified User
Manager in Marketing
Marketing & Advertising Company, 11-50 employeesGroSocial (Discontinued Product)
- When Infusionsoft purchased GroSocial it seemed like product development ceased. Many other companies surpassed their abilities.
- They are very expensive for what they offer. Many other companies now offer better platforms, for far less.
- When there was an issue (ie in a campaign, or link broke etc) the support team would blame the client first, when in most cases it could be proven to be a software malfunction.
- Tabs are no longer smart phone friendly. When we stopped using GroSocial they had not set up the redirect link at that time. This may have changed now.
- When you manage multiple accounts, your client could stop your access to their account. They could then stop paying for the service, and their tabs would still be live. GroSocial is the only one who could disable the tabs. It was not automatic.

Verified User
Strategist in Marketing
Non-Profit Organization Management Company, 1-10 employeesPricing Details
ClickDimensions
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—GroSocial (Discontinued Product)
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$29 per month
Likelihood to Renew
ClickDimensions
ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesGroSocial (Discontinued Product)
No score
No answers yet
No answers on this topic
Usability
ClickDimensions
ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
GroSocial (Discontinued Product)
No score
No answers yet
No answers on this topic
Support Rating
ClickDimensions
ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
GroSocial (Discontinued Product)
No score
No answers yet
No answers on this topic
Alternatives Considered
ClickDimensions
Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Commercial Marketing Manager
Horizon DiscoveryBiotechnology, 201-500 employees
GroSocial (Discontinued Product)
GroSocial quite simply does not stack up to the competition. They are years behind in development. We have moved all our clients to other platforms.

Verified User
Strategist in Marketing
Non-Profit Organization Management Company, 1-10 employeesReturn on Investment
ClickDimensions
- Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
- Lead scoring helps develop more qualified leads.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
GroSocial (Discontinued Product)
- Haven't seen a significant change yet

Verified User
Professional in Sales
Building Materials Company, 1-10 employees