Likelihood to Recommend
ClickUp is fantastic if you deal with a lot of complex tasks that need to be broken up and managed. It is fantastic for managing a remote team. The ability to track time is super helpful. The ability to communicate right on tasks is super helpful and I love the rich text editor. Sometimes it is nice to add emojis and images and make things "pretty," which I find gets my team excited to create a cool workspace. I think ClickUp is overkill if all you need is a simple to-do list. People get intimidated by the number of features, but you can use what you like a disregard the rest. ClickUp has been the number one reason we have been able to build highly complex automated workflows and websites for our clients.
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I have used a number of different Project Management Tools and this is the one I always make the team come back to, it's easy to use, has great support, and can be used by people of various levels of technical ability. When planning a complicated network, that needs to be sold to a customer, all people within the company have needs that have to be addressed, from the obvious technical, but also legal, regulatory, finance, and ordering of equipment and all these have different milestones, that interconnect, this is where Freedcamp shines, it allows all of the company to work together to achieve the technical sale.
Read full review Pros Task Management: ClickUp provides an intuitive interface for creating and organizing tasks, setting deadlines, and assigning team members. It also offers features like subtasks, dependencies, and custom task statuses, making it easier to manage complex projects. Collaboration: ClickUp has several tools to help my teams communicate and collaborate effectively, including comments, mentions, and real-time updates. With features like shared calendars and integrated task lists, team members can stay up-to-date on project progress and share information effortlessly. Reporting and Analytics: ClickUp provides detailed insights into project progress and team performance with features like custom reports, time tracking, and workload tracking. This helps organizations make data-driven decisions and improve their processes over time. Read full review Cons I would like it if there was an option to choose your own preferred/default "group by" filter. Usually, when I go on ClickUp, it automatically groups my tasks by status, but being grouped by due dates is more convenient for me. However, it never saves that setting, and I constantly have to change it. It's not a big issue, but it would be nice to possibly change that. I do not have any other suggestions at the moment. Read full review Likelihood to Renew
We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.
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I always come back to using Freedcamp, I've used others, but keep coming back.
Read full review Usability
Far easier to use than any other PM tool. ClickUp is incredibly intuitive and had us saving time and energy within the first week of implementation. In my opinion, PM software should make it easier to focus on the deliverables - it shouldn't take all your time and energy to learn how to use the tool in the first place. ClickUp is a user-friendly tool that actually helps us focus on what's important.
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I have people who struggle to use PC's using Freedcamp, so it's that easy to understand in the basic form. I've also had high-level CTOs using Freedcamp, so it covers all areas.
Read full review Reliability and Availability
For over a year ClickUp was unavailable to us just twice for a couple of hours. I would say for a system this big and working globally that was a minor issue. They managed to fix all the issues within a couple hours and then it was back up and running perfectly fine.
Read full review Performance
I understand that it's a beast and does a lot of things, which is probably why it's laggy. But I do find it takes longer than I'd like to load, and if I am sending a complex document to a client or team member they aren't quite sure if they're getting the right thing at first. This is actually a pretty significant problem - my biggest beef with ClickUp.
Read full review Support Rating
Every time I communicated with ClickUp, I got a fast and eager-to-please response. There were a couple of times I tried to leave based on another offer of another tool, and they woo'd me back with their warm responses and help to please me. I would highly recommend their customer service team!
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Especially a few years ago when Freedcamp was first starting, I needed support, sometimes, I'd find a bug as a heavy user, Igor and Angel are great people who are quick to reply and help you as well as the other great staff. Freedcamp's support is the best of any software product I use.
Read full review Online Training
There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
Read full review Implementation Rating
Using ClickUp is fairly easy. There are multiple guides on how to use all of the functions in the system. An organization wanting to start working with ClickUp should simply try it out and see how it would like to adapt its workflow to the possibilities the system gives the users.
Read full review Alternatives Considered
These apps are good, but ClickUp is GREAT. ClickUp even allows you to move all your existing work from other apps into their platform. I have used those other apps, but ClickUps power-packed features and ease of use in building in growing in its use is second to none in my experience
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Overall ease of use, ability to have different people of skills, mobile version, and access.
Read full review Scalability
Scaling with ClickUp is superb. If you create a workflow best suited for your organization then it's all about creating new accounts and teaching the new employees the workflow you're using. It's that simple. There is no black magic when it comes to Clickup.
Read full review Return on Investment ClickUp has allowed us to recognise turnaround times for particular projects and use that information to better calculate workflow and expected completion for future projects. We are able to provide proof of work completed for all of our clients and meet with our KPIs. ClickUp lets us see at a glance where our projects stand and lets us move subtasks around to make room for ad hoc work that may need our immediate attention. Read full review It's quite low cost for a business so that's a no brainer. I also use it for a Non-Profit organization and we get a free version there, which is great. I remember that the people running company planning especially loved how this made complex activity open for viewing by all within the company (as required) so that there was no "mystery" within projects, we all had an advance understanding of what resources and activities would be needed. Read full review ScreenShots