What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
708 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
859 Ratings

ClickUp

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
708 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Zoho CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
859 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Project Management

    8.2

    ClickUp

    82%

    Zoho CRM

    Feature Set Not Supported
    N/A
    ClickUp ranks higher in 12/12 features

    Task Management

    9.2
    92%
    300 Ratings
    N/A
    0 Ratings

    Resource Management

    7.9
    79%
    203 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.3
    83%
    205 Ratings
    N/A
    0 Ratings

    Scheduling

    8.3
    83%
    230 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.8
    78%
    201 Ratings
    N/A
    0 Ratings

    Team Collaboration

    9.1
    91%
    281 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.6
    86%
    184 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.1
    81%
    150 Ratings
    N/A
    0 Ratings

    Document Management

    7.7
    77%
    247 Ratings
    N/A
    0 Ratings

    Email integration

    7.6
    76%
    176 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.2
    82%
    220 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.8
    78%
    191 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.1

    ClickUp

    71%

    Zoho CRM

    Feature Set Not Supported
    N/A
    ClickUp ranks higher in 1/1 features

    Project & financial reporting

    7.1
    71%
    132 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    ClickUp

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    255 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    242 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    179 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    230 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    228 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    183 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    181 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    226 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    172 Ratings

    Customer Service & Support

    ClickUp

    Feature Set Not Supported
    N/A
    7.4

    Zoho CRM

    74%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    195 Ratings

    Call center management

    N/A
    0 Ratings
    7.3
    73%
    157 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    176 Ratings

    Marketing Automation

    ClickUp

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    236 Ratings

    Email marketing

    N/A
    0 Ratings
    8.3
    83%
    200 Ratings

    CRM Project Management

    ClickUp

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.4
    84%
    228 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    165 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    220 Ratings

    CRM Reporting & Analytics

    ClickUp

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.9
    79%
    199 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.2
    82%
    214 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.3
    83%
    226 Ratings

    Customization

    ClickUp

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    252 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    199 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.6
    76%
    158 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    182 Ratings

    Security

    ClickUp

    Feature Set Not Supported
    N/A
    8.7

    Zoho CRM

    87%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    212 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.7
    87%
    237 Ratings

    Social CRM

    ClickUp

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    151 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    144 Ratings

    Integrations with 3rd-party Software

    ClickUp

    Feature Set Not Supported
    N/A
    7.6

    Zoho CRM

    76%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    189 Ratings

    Compensation management

    N/A
    0 Ratings
    7.3
    73%
    125 Ratings

    Platform

    ClickUp

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    212 Ratings

    Attribute Ratings

    • ClickUp is rated higher in 13 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Support Rating, Online Training, Implementation Rating, Configurability, Ease of integration, Product Scalability, Vendor post-sale, Vendor pre-sale

    Likelihood to Recommend

    8.8

    ClickUp

    88%
    300 Ratings
    8.5

    Zoho CRM

    85%
    286 Ratings

    Likelihood to Renew

    9.0

    ClickUp

    90%
    19 Ratings
    8.8

    Zoho CRM

    88%
    36 Ratings

    Usability

    9.5

    ClickUp

    95%
    17 Ratings
    8.3

    Zoho CRM

    83%
    179 Ratings

    Availability

    8.6

    ClickUp

    86%
    4 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    6.8

    ClickUp

    68%
    4 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    9.5

    ClickUp

    95%
    64 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    ClickUp

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    9.6

    ClickUp

    96%
    2 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    9.4

    ClickUp

    94%
    4 Ratings
    8.2

    Zoho CRM

    82%
    16 Ratings

    Configurability

    9.1

    ClickUp

    91%
    2 Ratings
    8.2

    Zoho CRM

    82%
    128 Ratings

    Contract Terms and Pricing Model

    ClickUp

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Ease of integration

    8.0

    ClickUp

    80%
    2 Ratings
    7.9

    Zoho CRM

    79%
    3 Ratings

    Product Scalability

    9.1

    ClickUp

    91%
    4 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    ClickUp

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Vendor post-sale

    9.1

    ClickUp

    91%
    2 Ratings
    8.3

    Zoho CRM

    83%
    3 Ratings

    Vendor pre-sale

    9.1

    ClickUp

    91%
    2 Ratings
    8.4

    Zoho CRM

    84%
    3 Ratings

    Likelihood to Recommend

    Clickup

    I honestly can't think of any scenario when ClickUp is not well suited. This is a wonderful tool for someone with ADD IF you get in the habit of actually scheduling tasks and working off of the tasks you have scheduled. Procrastination is an ADD rabbit hole if you let it - ClickUp solves so many issues by helping my ADD mind organize and forget about tasks until I NEED to think about them. My stress levels are lower because of ClickUp... seriously!
    Read full review

    Zoho Corporation

    The default configuration has been useful from day one. It is easy to learn, and that facilitated rapid adoption. With a little effort, custom fields and formulas can be added to suit particular needs. It is also easy to define custom views and filters, which are "remembered" and available the next time you log on.
    Read full review

    Pros

    Clickup

    • Manage our team's time
    • Notify the team of important task due dates
    • Communicate through documents and whiteboards ideas and critical information
    • Be our internal database of employees, clients, tasks and resources
    • Keeps the team focused on the most important tasks needed
    • Keeps the teams and resources accountable
    Read full review

    Zoho Corporation

    • Provide a shared single source of Customer information (classic CRM)
    • Allow us to easily create automations relevant to each department's functionality
    • CRM allowed us to bring up each department separately using in-house designed views with easily created logic functionality applied to fields within each view
    • Build custom reports and dashboards starting with supplied off the shelf examples
    Read full review

    Cons

    Clickup

    • We need more functionalities in the formula area. The ability to sum formulas would be great.
    • Hoping to be able to share dashboards as a public view.
    • The ability to change the sequence of automations and clone or duplicate or share.
    • Be able to sell templates as consultants and maintain privacy so users cannot share to the whole world.
    Read full review

    Zoho Corporation

    • The availability of the case module in all versions. For a small company it is useful but the investment is high.
    • Although web forms are easy to implement, it is not so easy to adapt them to web design.
    • I would like the LinkedIn social network to be included
    Read full review

    Pricing Details

    ClickUp

    Starting Price

    $0 per month per seat

    Editions & Modules

    ClickUp editions and modules pricing
    EditionModules
    Free$0.001
    Unlimited$9.00 ($5.00)2
    Business$19.00 ($12.00)3
    Business Plus$29.00 ($19.00)4
    EnterpriseContact Sales5

    Footnotes

    1. none
    2. per member per month (annual contract pricing)
    3. per member per month (annual contract pricing)
    4. per member per month (annual contract pricing)
    5. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing

    Zoho CRM

    Starting Price

    $14 per month

    Editions & Modules

    Zoho CRM editions and modules pricing
    EditionModules
    Standard$14.001
    Professional$23.002
    Enterprise$40.003
    Ultimate$52.004
    Plus$57.005

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per User/Per Month
    5. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $14.00

    Additional Details

    Pricing Info

    Likelihood to Renew

    Clickup

    We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.
    Read full review

    Zoho Corporation

    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Read full review

    Usability

    Clickup

    It's pretty easy to figure out without having to invest a bunch of time researching how to use it. The additional different views and themes can really help you personalize how you like to see information, both physically and aesthetically.
    Read full review

    Zoho Corporation

    Compared to our previous CRM, Zoho is a breeze. I can look up customers and reports with no issue. There are times when it may be difficult to find something, but I assume that is because I am not in Zoho every day like the sales team is. It does everything we need very simply, so I would definitely recommend it to others.
    Read full review

    Reliability and Availability

    Clickup

    Having used ClickUp for less than a year in my current organization, there have been only a couple of times when errors occurred and we've been unable to access our projects. However these have only been very brief, and did not negatively impact us. I recall these times only lasted for no more than an hour or so
    Read full review

    Zoho Corporation

    No answers on this topic

    Performance

    Clickup

    I understand that it's a beast and does a lot of things, which is probably why it's laggy. But I do find it takes longer than I'd like to load, and if I am sending a complex document to a client or team member they aren't quite sure if they're getting the right thing at first. This is actually a pretty significant problem - my biggest beef with ClickUp.
    Read full review

    Zoho Corporation

    No answers on this topic

    Support Rating

    Clickup

    I started using ClickUp when it was what most would consider a baby company. There were the occasional bugs that made working in ClickUp a little bit of a headache, but the support feature allowed me to chat with a real persona and communicate my issues. I would always get prompt support and someone willing to really help me, not just point me to FAQ pages. Not feeling like a number really makes a difference.
    Read full review

    Zoho Corporation

    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Read full review

    In-Person Training

    Clickup

    No answers on this topic

    Zoho Corporation

    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Read full review

    Online Training

    Clickup

    There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
    Read full review

    Zoho Corporation

    Online training is tough, but Zoho and their partners do a good job of explaining things.
    Read full review

    Implementation Rating

    Clickup

    Using ClickUp is fairly easy. There are multiple guides on how to use all of the functions in the system. An organization wanting to start working with ClickUp should simply try it out and see how it would like to adapt its workflow to the possibilities the system gives the users.
    Read full review

    Zoho Corporation

    I feel like our implementation went smoothly, certainly better than I had expected. We did run into some issues (which is inevitable when you are implementing it inhouse rather than engaging an external team) but we were really happy with the quality of support we received from Zoho. Whenever we raised an issue to their support team, they either provided us the resolution on the spot or got back to us with an answer in a very acceptable time frame. We were also very happy with the amount of customization Zoho offered in setting up the CRM to the way we needed it to work. Lastly, training our users on it was a smooth experience as well. Zoho has a very detailed help section and their support team is always available.
    Read full review

    Alternatives Considered

    Clickup

    I prefer ClickUp because it works the way it is supposed to. Other productivity apps we have tried will introduce and promote a feature that is typically very broken. We ended up spending more time on chat with customer support than working. I think we have maybe contacted ClickUp's customer support a handful of times.
    Read full review

    Zoho Corporation

    Zoho is a much more inexpensive solution compared to Salesforce, yet it provides a lot of the same tools that the leading competitor provides. For us, it came down to the overall value of the product based on the final price to implement and use.
    Read full review

    Contract Terms and Pricing Model

    Clickup

    I did not.
    Read full review

    Zoho Corporation

    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Read full review

    Scalability

    Clickup

    As long as organizations are thoughtful when setting up their workspace, I believe that ClickUp is very scalable. For example, we have divided our spaces into functional areas, and further organized projects into a folder system within spaces. By being thoughtful in the early stages of set up, I believe we are avoiding a disorganized situation down the line where projects lack any clear structured hierarchy.
    Read full review

    Zoho Corporation

    No answers on this topic

    Professional Services

    Clickup

    No answers on this topic

    Zoho Corporation

    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Read full review

    Return on Investment

    Clickup

    • Increased collaboration communication - staff is able to comment and communicate back and forth on a specific task INSIDE that task to track all the information effectively.
    • More accurate reports on what is or is not still in progress.
    • Better staff allocation in an effort to reduce overallocation and burnout.
    Read full review

    Zoho Corporation

    • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
    • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
    • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
    • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
    Read full review

    Screenshots

    Add comparison