CloudCall vs. Skype

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 9.3 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
Skype
Score 7.3 out of 10
N/A
Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.N/A
Pricing
CloudCallSkype
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
No answers on this topic
Offerings
Pricing Offerings
CloudCallSkype
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloudCallSkype
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudCallSkype
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
1% above category average
Skype
-
Ratings
Hosted PBX8.03 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings00 Ratings
User templates9.02 Ratings00 Ratings
Call reports9.03 Ratings00 Ratings
Directory of employee names7.53 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
2% below category average
Skype
-
Ratings
Answering rules9.03 Ratings00 Ratings
Call recording9.53 Ratings00 Ratings
Call park7.53 Ratings00 Ratings
Call screening7.53 Ratings00 Ratings
Message alerts8.03 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
10% below category average
Skype
-
Ratings
Video conferencing7.52 Ratings00 Ratings
Audio conferencing8.03 Ratings00 Ratings
Video screen sharing7.01 Ratings00 Ratings
Instant messaging7.53 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
6% above category average
Skype
-
Ratings
Mobile app for iOS8.53 Ratings00 Ratings
Mobile app for Android9.01 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
CloudCall
-
Ratings
Skype
7.4
134 Ratings
7% below category average
High quality audio00 Ratings7.9131 Ratings
High quality video00 Ratings7.8129 Ratings
Low bandwidth requirements00 Ratings6.4126 Ratings
Mobile support00 Ratings7.5114 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
CloudCall
-
Ratings
Skype
6.8
115 Ratings
15% below category average
Desktop sharing00 Ratings7.3114 Ratings
Whiteboards00 Ratings6.457 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
CloudCall
-
Ratings
Skype
6.7
115 Ratings
20% below category average
Calendar integration00 Ratings6.882 Ratings
Meeting initiation00 Ratings7.1103 Ratings
Integrates with social media00 Ratings6.062 Ratings
Record meetings / events00 Ratings7.174 Ratings
Slideshows00 Ratings6.666 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
CloudCall
-
Ratings
Skype
7.7
108 Ratings
8% below category average
Live chat00 Ratings8.4107 Ratings
Audience polling00 Ratings7.362 Ratings
Q&A00 Ratings7.359 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
CloudCall
-
Ratings
Skype
7.3
97 Ratings
13% below category average
User authentication00 Ratings7.084 Ratings
Participant roles & permissions00 Ratings7.280 Ratings
Confidential attendee list00 Ratings7.758 Ratings
Best Alternatives
CloudCallSkype
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudCallSkype
Likelihood to Recommend
8.5
(3 ratings)
7.0
(136 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(5 ratings)
Usability
-
(0 ratings)
10.0
(3 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
10.0
(1 ratings)
10.0
(42 ratings)
Implementation Rating
-
(0 ratings)
10.0
(3 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
CloudCallSkype
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review
Microsoft
Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
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Pros
CloudCall
  • Recording
  • Log management
  • IVR
Read full review
Microsoft
  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Read full review
Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
Read full review
Microsoft
  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
Read full review
Likelihood to Renew
CloudCall
No answers on this topic
Microsoft
I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
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Usability
CloudCall
No answers on this topic
Microsoft
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
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Support Rating
CloudCall
Customer support is always responsive and timely.
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Microsoft
I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
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Implementation Rating
CloudCall
No answers on this topic
Microsoft
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
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Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
Read full review
Microsoft
Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
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Professional Services
CloudCall
No answers on this topic
Microsoft
The service provided is up to date, as discussed before buying.
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Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
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Microsoft
  • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
  • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
  • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
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ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd