What users are saying about
2 Ratings
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Top Rated
2364 Ratings
2 Ratings
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Score 8 out of 100

Skype

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Top Rated
2364 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

    Cloud PBX

    10.0

    CloudCall

    100%

    Skype

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 5/5 features

    Hosted PBX

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    User templates

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call reports

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call Management

    9.6

    CloudCall

    96%

    Skype

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 5/5 features

    Answering rules

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call park

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Message alerts

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    VoIP system collaboration

    9.0

    CloudCall

    90%

    Skype

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 2/2 features

    Audio conferencing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Instant messaging

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    7.0

    CloudCall

    70%

    Skype

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 1/1 features

    Mobile app for iOS

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    CloudCall

    Feature Set Not Supported
    N/A
    7.8

    Skype

    78%
    Skype ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.4
    84%
    129 Ratings

    High quality video

    N/A
    0 Ratings
    8.0
    80%
    127 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.7
    67%
    124 Ratings

    Mobile support

    N/A
    0 Ratings
    8.2
    82%
    112 Ratings

    Screen Sharing

    CloudCall

    Feature Set Not Supported
    N/A
    7.7

    Skype

    77%
    Skype ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.3
    83%
    112 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.2
    72%
    55 Ratings

    Online Meetings / Events

    CloudCall

    Feature Set Not Supported
    N/A
    7.8

    Skype

    78%
    Skype ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    7.8
    78%
    79 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.3
    83%
    100 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.2
    72%
    59 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.7
    77%
    71 Ratings

    Slideshows

    N/A
    0 Ratings
    8.1
    81%
    63 Ratings

    Online Events Collaboration

    CloudCall

    Feature Set Not Supported
    N/A
    8.1

    Skype

    81%
    Skype ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.6
    86%
    105 Ratings

    Audience polling

    N/A
    0 Ratings
    7.6
    76%
    60 Ratings

    Q&A

    N/A
    0 Ratings
    8.0
    80%
    57 Ratings

    Online Events Security

    CloudCall

    Feature Set Not Supported
    N/A
    7.6

    Skype

    76%
    Skype ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.7
    77%
    81 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.3
    73%
    77 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.9
    79%
    56 Ratings

    Attribute Ratings

    • CloudCall is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.0

    CloudCall

    80%
    1 Rating
    7.8

    Skype

    78%
    134 Ratings

    Likelihood to Renew

    CloudCall

    N/A
    0 Ratings
    9.9

    Skype

    99%
    4 Ratings

    Usability

    CloudCall

    N/A
    0 Ratings
    7.0

    Skype

    70%
    2 Ratings

    Support Rating

    10.0

    CloudCall

    100%
    2 Ratings
    8.0

    Skype

    80%
    75 Ratings

    Implementation Rating

    CloudCall

    N/A
    0 Ratings
    10.0

    Skype

    100%
    3 Ratings

    Likelihood to Recommend

    CloudCall

    CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
    Anonymous | TrustRadius Reviewer

    Skype

    Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
    Anonymous | TrustRadius Reviewer

    Pros

    CloudCall

    • Innovation- has technology that a lot of competitors don't
    • customer service and support
    Anonymous | TrustRadius Reviewer

    Skype

    • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
    • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
    • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
    Anonymous | TrustRadius Reviewer

    Cons

    CloudCall

    • The service on their app is not the best
    • The texting platform can always improve
    Anonymous | TrustRadius Reviewer

    Skype

    • This is really small, but I'd love to see the emoticons updated to emojis.
    • Make calling free like some other communications app providers.
    • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    CloudCall

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Skype

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    CloudCall

    No score
    No answers yet
    No answers on this topic

    Skype

    Skype 9.9
    Based on 4 answers
    I really appreciate Skype for its features and quality standards. It really helps in terms of virtual assistance in the lockdown period where we need to maintain Social distancing and need to work online.
    Anonymous | TrustRadius Reviewer

    Usability

    CloudCall

    No score
    No answers yet
    No answers on this topic

    Skype

    Skype 7.0
    Based on 2 answers
    Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
    Daniel Epstein | TrustRadius Reviewer

    Support Rating

    CloudCall

    CloudCall 10.0
    Based on 2 answers
    Customer support is always responsive and timely.
    Anonymous | TrustRadius Reviewer

    Skype

    Skype 8.0
    Based on 75 answers
    I am not aware of the current support level for Skype for business, as I have never used even though I have the product.However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
    Ricardo G Lopes | TrustRadius Reviewer

    Implementation Rating

    CloudCall

    No score
    No answers yet
    No answers on this topic

    Skype

    Skype 10.0
    Based on 3 answers
    It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    CloudCall

    CloudCall is much better and easier functionality with more options.
    Anonymous | TrustRadius Reviewer

    Skype

    Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
    Tim Daciuk | TrustRadius Reviewer

    Return on Investment

    CloudCall

    • Call recordings have become useful in our business
    • Notes autolog in bullhorn
    Anonymous | TrustRadius Reviewer

    Skype

    • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
    • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
    • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
    Nestor Navarro | TrustRadius Reviewer

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