2 Ratings
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Based on 2 reviews and ratings
Skype
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Top Rated
2364 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 2364 reviews and ratings
Feature Set Ratings
Cloud PBX
10.0
CloudCall
100%

Skype
Feature Set Not Supported
N/A
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Hosted PBX
10.0
100%
1 Rating

N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
10.0
100%
1 Rating

N/A
0 Ratings
User templates
10.0
100%
1 Rating

N/A
0 Ratings
Call reports
10.0
100%
1 Rating

N/A
0 Ratings
Directory of employee names
10.0
100%
1 Rating

N/A
0 Ratings
Call Management
9.6
CloudCall
96%

Skype
Feature Set Not Supported
N/A
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features
Answering rules
10.0
100%
1 Rating

N/A
0 Ratings
Call recording
10.0
100%
1 Rating

N/A
0 Ratings
Call park
9.0
90%
1 Rating

N/A
0 Ratings
Call screening
10.0
100%
1 Rating

N/A
0 Ratings
Message alerts
9.0
90%
1 Rating

N/A
0 Ratings
VoIP system collaboration
9.0
CloudCall
90%

Skype
Feature Set Not Supported
N/A
CloudCall ranks higher in 2/2 features
CloudCall ranks higher in 2/2 features
Audio conferencing
8.0
80%
1 Rating

N/A
0 Ratings
Instant messaging
10.0
100%
1 Rating

N/A
0 Ratings
Mobile apps
7.0
CloudCall
70%

Skype
Feature Set Not Supported
N/A
CloudCall ranks higher in 1/1 features
CloudCall ranks higher in 1/1 features
Mobile app for iOS
7.0
70%
1 Rating

N/A
0 Ratings
Performance & Compatibility of Online Events Software
CloudCall
Feature Set Not Supported
N/A

7.8
Skype
78%
Skype ranks higher in 4/4 features
Skype ranks higher in 4/4 features
High quality audio
N/A
0 Ratings

8.4
84%
129 Ratings
High quality video
N/A
0 Ratings

8.0
80%
127 Ratings
Low bandwidth requirements
N/A
0 Ratings

6.7
67%
124 Ratings
Mobile support
N/A
0 Ratings

8.2
82%
112 Ratings
Screen Sharing
CloudCall
Feature Set Not Supported
N/A

7.7
Skype
77%
Skype ranks higher in 2/2 features
Skype ranks higher in 2/2 features
Desktop sharing
N/A
0 Ratings

8.3
83%
112 Ratings
Whiteboards
N/A
0 Ratings

7.2
72%
55 Ratings
Online Meetings / Events
CloudCall
Feature Set Not Supported
N/A

7.8
Skype
78%
Skype ranks higher in 5/5 features
Skype ranks higher in 5/5 features
Calendar integration
N/A
0 Ratings

7.8
78%
79 Ratings
Meeting initiation
N/A
0 Ratings

8.3
83%
100 Ratings
Integrates with social media
N/A
0 Ratings

7.2
72%
59 Ratings
Record meetings / events
N/A
0 Ratings

7.7
77%
71 Ratings
Slideshows
N/A
0 Ratings

8.1
81%
63 Ratings
Online Events Collaboration
CloudCall
Feature Set Not Supported
N/A

8.1
Skype
81%
Skype ranks higher in 3/3 features
Skype ranks higher in 3/3 features
Live chat
N/A
0 Ratings

8.6
86%
105 Ratings
Audience polling
N/A
0 Ratings

7.6
76%
60 Ratings
Q&A
N/A
0 Ratings

8.0
80%
57 Ratings
Online Events Security
CloudCall
Feature Set Not Supported
N/A

7.6
Skype
76%
Skype ranks higher in 3/3 features
Skype ranks higher in 3/3 features
User authentication
N/A
0 Ratings

7.7
77%
81 Ratings
Participant roles & permissions
N/A
0 Ratings

7.3
73%
77 Ratings
Confidential attendee list
N/A
0 Ratings

7.9
79%
56 Ratings
Attribute Ratings
- CloudCall is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.0
CloudCall
80%
1 Rating

7.8
Skype
78%
134 Ratings
Likelihood to Renew
CloudCall
N/A
0 Ratings

9.9
Skype
99%
4 Ratings
Usability
CloudCall
N/A
0 Ratings

7.0
Skype
70%
2 Ratings
Support Rating
10.0
CloudCall
100%
2 Ratings

8.0
Skype
80%
75 Ratings
Implementation Rating
CloudCall
N/A
0 Ratings

10.0
Skype
100%
3 Ratings
Likelihood to Recommend
CloudCall
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype
Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.

Verified User
Manager in Marketing
Market Research Company, 1-10 employeesPros
CloudCall
- Innovation- has technology that a lot of competitors don't
- customer service and support

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype
- The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
- Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
- Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.

Verified User
Professional in Human Resources
Education Management Company, 501-1000 employeesCons
CloudCall
- The service on their app is not the best
- The texting platform can always improve

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype
- This is really small, but I'd love to see the emoticons updated to emojis.
- Make calling free like some other communications app providers.
- Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.

Verified User
Account Manager in Sales
Computer Software Company, 11-50 employeesPricing Details
CloudCall
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Skype
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
CloudCall
No score
No answers yet
No answers on this topic
Skype
Skype 9.9
Based on 4 answers
I really appreciate Skype for its features and quality standards. It really helps in terms of virtual assistance in the lockdown period where we need to maintain Social distancing and need to work online.

Verified User
Employee in Marketing
Education Management Company, 1001-5000 employeesUsability
CloudCall
No score
No answers yet
No answers on this topic
Skype
Skype 7.0
Based on 2 answers
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
Producer/Videographer/Editor
Firefilm ProductionsMedia Production, 1-10 employees
Support Rating
CloudCall
CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype
Skype 8.0
Based on 75 answers
I am not aware of the current support level for Skype for business, as I have never used even though I have the product.However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
English Interpreter & Translator
Self EmployedInformation Technology and Services, 1-10 employees
Implementation Rating
CloudCall
No score
No answers yet
No answers on this topic
Skype
Skype 10.0
Based on 3 answers
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.

Verified User
Employee in Marketing
Education Management Company, 1001-5000 employeesAlternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype
Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
Director, Advanced Analytics
SmartSimple Software IncComputer Software, 51-200 employees
Return on Investment
CloudCall
- Call recordings have become useful in our business
- Notes autolog in bullhorn

Verified User
Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesSkype
- Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
- Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
- The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
Workforce Manager
CoverhoundInsurance, 51-200 employees