Combodo iTop vs. Spoke

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Combodo iTop
Score 9.7 out of 10
N/A
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.
$0
per month
Spoke
Score 9.1 out of 10
N/A
Spoke, headquartered in San Francisco, offers their ticketing and request management app designed to support IT help desks, HR, or management with handling employee requests and assistance needs.N/A
Pricing
Combodo iTopSpoke
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Combodo iTopSpoke
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
Combodo iTopSpoke
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Combodo iTop
9.7
3 Ratings
17% above category average
Spoke
8.4
4 Ratings
2% above category average
Organize and prioritize service tickets9.73 Ratings7.34 Ratings
Expert directory9.73 Ratings8.32 Ratings
Service restoration9.73 Ratings10.01 Ratings
Self-service tools9.73 Ratings8.63 Ratings
Subscription-based notifications9.73 Ratings8.43 Ratings
ITSM collaboration and documentation9.73 Ratings8.23 Ratings
ITSM reports and dashboards9.73 Ratings8.02 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Combodo iTop
9.3
3 Ratings
12% above category average
Spoke
9.0
1 Ratings
9% above category average
Configuration mangement9.43 Ratings9.01 Ratings
Asset management dashboard9.13 Ratings00 Ratings
Policy and contract enforcement9.43 Ratings9.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
Combodo iTop
10.0
3 Ratings
17% above category average
Spoke
8.3
3 Ratings
1% below category average
Change requests repository10.03 Ratings8.63 Ratings
Change calendar10.03 Ratings8.32 Ratings
Service-level management10.03 Ratings8.02 Ratings
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User Ratings
Combodo iTopSpoke
Likelihood to Recommend
9.7
(3 ratings)
8.4
(4 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Combodo iTopSpoke
Likelihood to Recommend
Combodo
It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
Read full review
Spoke
Spoke is well suited to ingesting the myriad questions and requests I get throughout my workday. If I receive requests directly, they make it easy to change those requests into tickets, which helps my team track and demonstrate the work that we do. Spoke is also great for auto-answering common issues and questions. It only takes three of the same general question for it to start recognizing and offering the answer from our KB. Spoke has also been a great partner in helping our team be more efficient and more effective, something we never got with our old provider. I can’t emphasize enough that Spoke is NOT for external-facing helpdesks. It’s just not. It works best for teams that are supporting their own colleagues. I would also say that, at the moment, it doesn’t scale well past a few hundred users. They’re implementing features this year that will be more helpful for that sort of thing. But it does work great for remote support!
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Pros
Combodo
  • Open source
  • Issue Tracking
  • Integrations
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Spoke
  • Routes questions to the right team or person via Slack, email or text
  • Obtain status updates on current job requests
  • Allows IT to follow up more efficiently on the job requests from employees
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Cons
Combodo
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
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Spoke
  • Newer company, a lot of features on the road map that aren't yet available.
  • A few bugs with the Slack integration.
  • Filtering/searching tickets is not intuitive.
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Support Rating
Combodo
No answers on this topic
Spoke
Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide
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Alternatives Considered
Combodo
It's magnificent for its intuitiveness with workflow management. Terrific for its greatness for network discovery. Excellent with asset tracking.
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Spoke
Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and didn’t require us to purchase an implementation package and/or a multi-day training package to roll-out. It’s not rocket science!
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Return on Investment
Combodo
  • We have been able to immediately see better handling of change Requests
  • We are able to see incidents more clearly
  • Integrations with existing stack brought quicker time to production
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Spoke
  • Spoke has been very cost efficient, more than paying for itself in gained productivity hours.
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ScreenShots