What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 9.1 out of 100
2 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ContactPigeon

Ideal for eCommerce. It is not the cheapest for a startup but one of the best for a scaling business.
Apostolis Lianos | TrustRadius Reviewer

INBOX25

I think Inbox25 is a great fit for companies outgrowing lower-end, disconnected email marketing applications. Companies with a more formalized marketing organization that send a lot of emails (tens of thousands monthly or more) will be better served with a product like Inbox25 that is less complex, easier to use, and much more affordable (30% lower by our experience) from the larger marketing automation products on the market. Our company has 3 full-time marketing staff with over 100,000 contacts (with valid emails) that we target in various direct and drip email campaigns and Inbox25 fits our needs just fine. I suspect that we may outgrow the product eventually but I think it'll meet our needs just fine for many years to come.
James Mallory | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ContactPigeon
INBOX25
7.4
WYSIWYG email editor
ContactPigeon
INBOX25
7.0
Dynamic content
ContactPigeon
INBOX25
7.0
Ability to test dynamic content
ContactPigeon
INBOX25
7.0
Landing pages
ContactPigeon
INBOX25
9.0
A/B testing
ContactPigeon
INBOX25
3.2
Mobile optimization
ContactPigeon
INBOX25
6.2
Email deliverability reporting
ContactPigeon
INBOX25
9.6
List management
ContactPigeon
INBOX25
8.6
Triggered drip sequences
ContactPigeon
INBOX25
8.8

Lead Management

ContactPigeon
INBOX25
8.0
Lead nurturing
ContactPigeon
INBOX25
8.4
Lead scoring and grading
ContactPigeon
INBOX25
7.3
Data quality management
ContactPigeon
INBOX25
7.7
Automated sales alerts and tasks
ContactPigeon
INBOX25
8.5

Campaign Management

ContactPigeon
INBOX25
7.0
Calendaring
ContactPigeon
INBOX25
5.0
Event/webinar marketing
ContactPigeon
INBOX25
9.0

Social Media Marketing

ContactPigeon
INBOX25
7.5
Social sharing and campaigns
ContactPigeon
INBOX25
9.0
Social profile integration
ContactPigeon
INBOX25
6.0

Reporting & Analytics

ContactPigeon
INBOX25
6.3
Dashboards
ContactPigeon
INBOX25
6.5
Standard reports
ContactPigeon
INBOX25
6.3
Custom reports
ContactPigeon
INBOX25
6.0

Platform & Infrastructure

ContactPigeon
INBOX25
9.1
Role-based workflow & approvals
ContactPigeon
INBOX25
8.8
Customizability
ContactPigeon
INBOX25
7.9
Integration with Salesforce.com
ContactPigeon
INBOX25
10.0
Integration with SugarCRM
ContactPigeon
INBOX25
9.6

Pros

ContactPigeon

  • Really powerful custom automation
  • Omnichannel marketing automation (Email+Push Notifications+SMS)
  • Great support
Apostolis Lianos | TrustRadius Reviewer

INBOX25

  • SugarCRM integration
  • Ease of building workflows
  • Responsive, helpful support team
Adam Smartschan | TrustRadius Reviewer

Cons

ContactPigeon

  • The UI is too complex sometimes (hopefully their support is always there for us!)
Apostolis Lianos | TrustRadius Reviewer

INBOX25

  • Inbox25 is in a growth phase and has transformed their product pretty fast. With that comes an increased need to continually learn how to leverage new features.
  • Tutorials and product documentation exist but it is relatively minimal. They overcome this with personalized, one-on-one training that is recorded for future review using a project management platform.
  • Inbox25 has expanded beyond Sugar CRM to include Salesforce.com integration. I'm not sure if they plan to add integrations to other applications but they are positioned well for growth.
James Mallory | TrustRadius Reviewer

Alternatives Considered

ContactPigeon

ContactPigeon is built for eCommerce, while Mailchimp is super easy and a good fit for a smaller company. That's why we switched since we needed a more complete, all-in-one marketing automation solution to scale our online business.
Apostolis Lianos | TrustRadius Reviewer

INBOX25

Different platforms stack up particularly well for different use cases. INBOX25 is our default choice for SugarCRM users.
Adam Smartschan | TrustRadius Reviewer

Return on Investment

ContactPigeon

  • 25% growth in Email orders (YoY).
  • Higher open rates up to +46%.
Apostolis Lianos | TrustRadius Reviewer

INBOX25

  • We have successfully moved cold suspects to leads and leads to opportunities, and opportunities to customers with Inbox25. We are just now starting to realize more value given that we've only recently started using the more advanced drip marketing and lead scoring features.
  • When we used the pay-as-you-go version we were paying just pennies per email and remained CAN-Spam Act compliant. It was harder to quantify the ROI then but it was apparent that email marketing was working and moving prospects from one sales stage to another. It was also very useful for re-engaging prospects and promoting products and services to customers.
  • Our total investment in the advanced edition is less $30,000 annually and we expect the ROI to be less than one year. It could have been sooner if we'd have been more thoughtful in our initial implementation.
James Mallory | TrustRadius Reviewer

Screenshots

Pricing Details

ContactPigeon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

INBOX25

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ContactPigeon
9.1
INBOX25
8.2

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