ContactPigeon vs. Sugar Market

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ContactPigeon
Score 9.9 out of 10
Mid-Size Companies (51-1,000 employees)
ContactPigeon is a marketing automation solution for eCommerce. It combines email marketing, dynamic pop-ups, segmentation, automation flows and real-time analytics for marketers to maximize results when it comes to visitor remarketing. It enables eCommerce and B2C businesses to better engage, retain and grow customers with insights into visitor behaviors and automation flows. Get started with templates & recipes Users have pre-built eCommerce automation recipes to nurture, win…
$198
per month/billed annually
Sugar Market
Score 2.1 out of 10
Mid-Size Companies (51-1,000 employees)
Sugar Market (formerly Salesfusion) is a marketing automation solution built to work for the user. With a curated toolset that includes intuitive campaign builders, automations and reporting, the vendor says they focus on what matters most to marketers -- streamlining campaign creation, understanding engagement, improving conversion, and driving more revenue. Salesfusion was acquired by SugarCRM May 2019.
$750
per month
Pricing
ContactPigeonSugar Market
Editions & Modules
Standard
$198.00
per month/billed annually
Pro
$385.00
per month/billed annually
Enterprise
$980.00
per month/billed annually
Core
$1,000
Database size
Offerings
Pricing Offerings
ContactPigeonSugar Market
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalRequired
Additional DetailsPrices listed are monthly subscription rates. Our packages include live support and training. Additional charges apply for contact databases above 10k, dedicated IPs, CRM integration and sandboxes. Please complete the form on our site to request a quote based on your specific needs.
More Pricing Information
Community Pulse
ContactPigeonSugar Market
Top Pros
Top Cons
Features
ContactPigeonSugar Market
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
ContactPigeon
-
Ratings
Sugar Market
4.4
4 Ratings
55% below category average
WYSIWYG email editor00 Ratings3.03 Ratings
Dynamic content00 Ratings5.03 Ratings
Ability to test dynamic content00 Ratings4.02 Ratings
Landing pages00 Ratings6.03 Ratings
A/B testing00 Ratings4.03 Ratings
Mobile optimization00 Ratings1.03 Ratings
Email deliverability reporting00 Ratings7.04 Ratings
List management00 Ratings4.04 Ratings
Triggered drip sequences00 Ratings6.03 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
ContactPigeon
-
Ratings
Sugar Market
5.3
4 Ratings
37% below category average
Lead nurturing automation00 Ratings6.04 Ratings
Lead scoring and grading00 Ratings4.04 Ratings
Data quality management00 Ratings5.04 Ratings
Automated sales alerts and tasks00 Ratings6.03 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
ContactPigeon
-
Ratings
Sugar Market
6.5
3 Ratings
16% below category average
Calendaring00 Ratings6.03 Ratings
Event/webinar marketing00 Ratings7.02 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
ContactPigeon
-
Ratings
Sugar Market
8.2
1 Ratings
9% above category average
Social sharing and campaigns00 Ratings8.21 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
ContactPigeon
-
Ratings
Sugar Market
2.3
4 Ratings
106% below category average
Dashboards00 Ratings5.04 Ratings
Standard reports00 Ratings1.04 Ratings
Custom reports00 Ratings1.04 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
ContactPigeon
-
Ratings
Sugar Market
4.8
4 Ratings
45% below category average
API00 Ratings5.02 Ratings
Role-based workflow & approvals00 Ratings6.02 Ratings
Customizability00 Ratings3.02 Ratings
Integration with Salesforce.com00 Ratings9.22 Ratings
Integration with Microsoft Dynamics CRM00 Ratings1.01 Ratings
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ContactPigeonSugar Market
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User Ratings
ContactPigeonSugar Market
Likelihood to Recommend
10.0
(4 ratings)
3.0
(7 ratings)
Likelihood to Renew
9.1
(1 ratings)
10.0
(3 ratings)
Support Rating
9.1
(1 ratings)
8.2
(1 ratings)
User Testimonials
ContactPigeonSugar Market
Likelihood to Recommend
ContactPigeon
Our automations are built differently and using real-time API calls we pass on all the information needed. The cart abandonment and browse abandonment email campaigns are designed based on different travel bundles according to our visitors’ historical data. Likewise, our customer success manager helped up set up on-site count-down pop-ups that highlight the expiration date of specific offers.
Read full review
SugarCRM
Salesfusion is a marketing automation platform more appropriate for small companies considering the limited functionalities are limited. The email builder tool is easy to use and ideal for someone with no coding knowledge
Read full review
Pros
ContactPigeon
  • Push, Popup & Email Automation
  • Support Team
  • User Segmentation
  • Product Recommendation AI
Read full review
SugarCRM
  • It was easy to navigate.
  • I liked that I could click on a link to email a potential client and that it would track/link that email back to the Salesfusion profile.
  • I liked the reporting features so that I could see exactly how many cold calls resulted in appointments, with whom I last left voicemail or need to follow up with.
Read full review
Cons
ContactPigeon
  • The UI is too complex sometimes (hopefully their support is always there for us!)
Read full review
SugarCRM
  • The user interface is somewhat cumbersome and not intuitive at times.
  • Additional user education available through downloads for existing customers rather than scheduled webinars would be helpful.
  • Custom reporting is complicated to set up.
Read full review
Likelihood to Renew
ContactPigeon
I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
Read full review
SugarCRM
We've been very happy with SalesFusion since day 1. We've also created a new website during the time period that we've had SF and everything carried over great to our new website!
Read full review
Support Rating
ContactPigeon
It is honestly the best support team I've ever seen, always ready and willing to help.
Read full review
SugarCRM
The support team has always been helpful, friendly, prompt and knowledgeable. They follow-up on all my tickets promptly and when needed are available for screen sharing to illustrate solutions for more complex problems. The support department at Salesfusion is one of my favorite things about the platform.
Read full review
Alternatives Considered
ContactPigeon
[I] haven't used other [products].
Read full review
SugarCRM
I was using Net-Results and it seemed more geared for an experienced marketer who was familiar with HTML and didn't need as much training. I found the system frustrating and didn't have much success when I called in for training. I was brand new to automation marketing and needed more hand-holding than Net-Results was able to provide
Read full review
Return on Investment
ContactPigeon
  • 25% growth in Email orders (YoY).
  • Higher open rates up to +46%.
Read full review
SugarCRM
  • Increased employee efficiency
  • Better customer service
  • The ability to send email campaigns from a specific user and not "from" the organization title. We use this funcationality a lot and it was not available with other software so this is huge.
Read full review
ScreenShots

ContactPigeon Screenshots

Screenshot of Predefined ecommerce scenarios to get started fast.Screenshot of Dynamic popups designs and triggers to engage your site visitors.Screenshot of One glance view of the metrics that matter.