What users are saying about
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Top Rated
240 Ratings
51 Ratings
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Score 8.5 out of 100

Heap

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Top Rated
240 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Contentsquare (Clicktale) is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • Heap is rated higher in 1 area: Usability

Likelihood to Recommend

9.0

Contentsquare (Clicktale)

90%
13 Ratings
8.6

Heap

86%
143 Ratings

Likelihood to Renew

7.5

Contentsquare (Clicktale)

75%
11 Ratings
7.0

Heap

70%
5 Ratings

Usability

7.0

Contentsquare (Clicktale)

70%
1 Rating
8.4

Heap

84%
61 Ratings

Availability

Contentsquare (Clicktale)

N/A
0 Ratings
9.1

Heap

91%
2 Ratings

Performance

Contentsquare (Clicktale)

N/A
0 Ratings
8.5

Heap

85%
61 Ratings

Support Rating

Contentsquare (Clicktale)

N/A
0 Ratings
9.0

Heap

90%
10 Ratings

Implementation Rating

Contentsquare (Clicktale)

N/A
0 Ratings
8.2

Heap

82%
2 Ratings

Product Scalability

Contentsquare (Clicktale)

N/A
0 Ratings
7.7

Heap

77%
2 Ratings

Likelihood to Recommend

Contentsquare (Clicktale)

ContentSquare [(Clicktale)] is best suited to deep dive understanding of how web users truly consume your web pages. For example, when a traditional analytics software informs you on exit rates, ContentSquare [(Clicktale)] helps you to understand if users left without interacting with their last page or if they in fact spent time reading, scrolling, clicking it.
Anonymous | TrustRadius Reviewer

Heap

Heap has been so helpful in allowing all teammates (technical or non-technical) the ability to view data about our products. Using the product has been so easy because all of the data is there to view; it's just a matter of querying it. I wish I did more of setting up queries myself with the functionality where Heap can create paths of data in the UI that do not exist already. I think that would be super useful but unfortunately just forget how to do it sometimes!
Alexandria Bruschi | TrustRadius Reviewer

Pros

Contentsquare (Clicktale)

  • Heat Maps - we used and liked CrazyEgg in the past, and it was a cheaper tool that was easy to use. ClickTale gives us additional capabilities with better data about scroll reach, mouse movements, clicks and a summary report that shows what parts of our pages are getting attention. A product manager asked us yesterday for insights on how his product page was performing, and we were easily able to send him the reports in the heat map section.
  • Visitor recordings - We get good data on our website using analytics tools like GA, HubSpot and ClickTale, but it is very helpful to watch actual visitor recordings for certain visitor segments. If we add a new page or new feature to our website and notice a trend, we can easily drill down and watch visitors and see how they are interacting with the page.
  • Conversion funnels - We do a lot of our analysis in Google Analytics and you can set up conversion funnels in GA if you know how to do it. The problem is you can't segment the data and the aggregated data is not as helpful. ClickTale makes it very simple to do conversion funnels, and you can segment them with just a few clicks.
Dan Briscoe | TrustRadius Reviewer

Heap

  • Retroactive data storage - even if you forget to define an event, the data isn't lost.
  • Much better user interface than Google Analytics, easy for non-tech marketers to use without eng support.
  • Real-time data analysis - so we don't have to wait for the data
  • Easy ability to cut data in different methods quickly
Anonymous | TrustRadius Reviewer

Cons

Contentsquare (Clicktale)

  • It's a bit difficult to navigate form heatmaps of one page on my sites to those of another.
  • It would be useful to have data on what percentage of clicks for each link are bounces. If this is available already, it is not very easy to find.
  • I have slight doubts about the accuracy of ClickTale's data based on some industry related articles I've read (i.e. http://redant.com.au/tool-reviews/clicktale-review-technology/). For the most part I feel like the data I'm getting is accurate, because it roughly corresponds to what I'm able to see on Google Analytics. It would be nice to see ClickTale address some of these issues.
Leor Maizel | TrustRadius Reviewer

Heap

  • There are some categorization pieces that are hard to understand and so I mostly don't categorize my reports outside of the dashboards
  • Dashboards can be a bit slow to load if you have a lot of reports on it
  • The relationship between date ranges in different rows as you're building a report can be a bit confusing
Anonymous | TrustRadius Reviewer

Pricing Details

Contentsquare (Clicktale)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Contentsquare (Clicktale) Editions & Modules

Additional Pricing Details

Heap

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 per month

Heap Editions & Modules

Edition
Free$01
GrowthStarting at $3,600 annually2
ProContact Heap Sales3
PremierContact Heap Sales4
  1. Up to 10k sessions/month
  2. Up to 300k sessions/year
  3. Custom sessions per month and unlimited projects
  4. Custom sessions per month
Additional Pricing Details
Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.

Likelihood to Renew

Contentsquare (Clicktale)

Contentsquare (Clicktale) 7.5
Based on 11 answers
At my former company I was able to upgrade our initial subscription level from bronze to gold without any problems after the first year. Unfortunately, the company I am presently with doesn't have a Clicktale subscription. I would have absolutely no hesitation in strongly recommending Clicktale to my current company if I ever get even a remote chance to do so. Clicktale is used in some of the statistics I use on my resume in an effort to quantify my results as a certified usability analyst. Clicktale has made a significant difference in my value to any team I work with.
Art Zippel, CUA | TrustRadius Reviewer

Heap

Heap 7.0
Based on 5 answers
Heap helps me understand key data points without fussing with the formatting of a dashboard. It gives me the benefit of data analyzation without the fuss of the formatting - as well as the ease of sharing data collected with my colleagues
Rebecca Lajoie | TrustRadius Reviewer

Usability

Contentsquare (Clicktale)

Contentsquare (Clicktale) 7.0
Based on 1 answer
I had some issues interacting with viewing recordings of a specific page by many users but my impression was that this was going to be fixed.
Art Zippel, CUA | TrustRadius Reviewer

Heap

Heap 8.4
Based on 61 answers
On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

Heap

Heap 9.1
Based on 2 answers
I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
Rebecca Lajoie | TrustRadius Reviewer

Performance

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

Heap

Heap 8.5
Based on 61 answers
Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
Gabe Romero | TrustRadius Reviewer

Support Rating

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

Heap

Heap 9.0
Based on 10 answers
I haven't used support much but when I did it was very strong. Heap has great reps that provide reliable responses and prompt communication.
Martha Gallant | TrustRadius Reviewer

Implementation Rating

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

Heap

Heap 8.2
Based on 2 answers
The implementation was more straightforward than I imagined it would be. There was minimal set up required from our internal developers. Training was the biggest hurdle.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contentsquare (Clicktale)

ClickTale is now a step ahead of the competition since it delivers insights based on pre-defined business KPIs and customer journeys that we have set up. We can also segment our traffic and easily sift through the many recordings finding the ones that match our lookup criteria. This paired with a good and reliable PII masking helps us with insight collection and drive business decisions which other solutions don't have.The new non-Flash interface is clean and simple to use and has all the functionalities centralized.
Nuno Luz | TrustRadius Reviewer

Heap

Heap stood out from other tools in the following ways: Comprehensive auto-tracking and "spotlight" tool allows us to add event attributes through their UI which greatly reduces the reliance on Engineering resources for instrumentation. Their "Effort Analysis" tool helps identify points of drop-off and automatically identifies users' bottleneck points in a user funnel. Their "Funnel" tool identifies events we may not include in our original funnel that could be important factors in a user's journey.
Anonymous | TrustRadius Reviewer

Scalability

Contentsquare (Clicktale)

No score
No answers yet
No answers on this topic

Heap

Heap 7.7
Based on 2 answers
The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
Rebecca Lajoie | TrustRadius Reviewer

Return on Investment

Contentsquare (Clicktale)

  • Rarely was actionable insight taken from the ClickTale tool that resulted in a better user experience on our website. We made small changes on different aspects of our webpages that typically did not show an improvement over the previous versions.
  • The dedicated time and resources in the ClickTale tool did not justify the investment. The heat maps can be helpful but they are based on mouse clicks (Google Analytics can help with that). Watching recordings can get time consuming and don't always provide enough data for an actionable takeaway.
  • If you take the approach of identifying a potential problem on your website first, then using the ClickTale tool to dig deeper in the issue, you might find the tool helpful. However, make sure you gather enough data on the potential issue before making changes to your site (and monitor the changes afterward).
Ryan Freeman | TrustRadius Reviewer

Heap

  • Allowed us to understand AB tests in more detail using funnel reports.
  • We have not synced with delighted for NPS scores, though we are looking into this as an added value.
  • Helped us understand where there are dropoffs in the conversion funnel, and where to focus/prioritize efforts.
Reza Dawood | TrustRadius Reviewer

Screenshots

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