What users are saying about
9 Ratings
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Top Rated
50 Ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

RingCentral Contact Center

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Top Rated
50 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • RingCentral Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.0

Contivio.com

80%
8.5

RingCentral Contact Center

85%
RingCentral Contact Center ranks higher in 12/13 features

Validate callers

8.0
80%
1 Rating
8.1
81%
11 Ratings

Call forwarding

8.0
80%
2 Ratings
8.4
84%
12 Ratings

Click-to-call (CTC)

8.0
80%
2 Ratings
8.4
84%
8 Ratings

Warm transfer

9.0
90%
1 Rating
8.5
85%
12 Ratings

Call tracking

7.0
70%
2 Ratings
8.3
83%
12 Ratings

Multichannel integration

8.0
80%
1 Rating
9.4
94%
7 Ratings

CRM software integration

8.0
80%
1 Rating
9.4
94%
7 Ratings

Agent dashboard

N/A
0 Ratings
8.6
86%
12 Ratings

Outbound response

N/A
0 Ratings
8.5
85%
12 Ratings

Predictive dialing

N/A
0 Ratings
6.9
69%
5 Ratings

Interactive voice response

N/A
0 Ratings
8.9
89%
7 Ratings

REST APIs

N/A
0 Ratings
8.4
84%
7 Ratings

Call scripts

N/A
0 Ratings
8.1
81%
9 Ratings

Workforce Optimization (WFO)

7.0

Contivio.com

70%
8.4

RingCentral Contact Center

84%
RingCentral Contact Center ranks higher in 9/9 features

Recording

7.0
70%
1 Rating
9.0
90%
12 Ratings

Quality management

7.0
70%
1 Rating
8.2
82%
11 Ratings

Call analytics

7.0
70%
1 Rating
8.4
84%
12 Ratings

Customer interaction analytics

7.0
70%
1 Rating
8.1
81%
5 Ratings

Inbound call routing

N/A
0 Ratings
8.9
89%
13 Ratings

Omnichannel inbound routing

N/A
0 Ratings
8.7
87%
9 Ratings

Historical reporting

N/A
0 Ratings
8.6
86%
11 Ratings

Live reporting

N/A
0 Ratings
8.0
80%
9 Ratings

Customer surveys

N/A
0 Ratings
8.0
80%
6 Ratings

Attribute Ratings

  • RingCentral Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Contivio.com

80%
2 Ratings
8.1

RingCentral Contact Center

81%
14 Ratings

Likelihood to Renew

7.0

Contivio.com

70%
1 Rating

RingCentral Contact Center

N/A
0 Ratings

Likelihood to Recommend

Contivio.com

I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
Read full review

RingCentral

RingCentral Contact Center has been one of the best contact center software that I've used. The calling feature is probably one of the easiest to use. The recordings are very easy to access. Also, it is very easy to host meetings but I hardly ever used that feature because it is not something that is widely used by our prospects. However, it was great when we wanted to connect with fellow colleagues.
Read full review

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Read full review

RingCentral

  • They have an app so you do not miss any calls or messages from your customers or leads.
  • RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software.
  • They automatically transcribe the calls as well so if I miss something this normally helps.
Read full review

Cons

Contivio.com

  • Sometimes it needs multiple tries to sign in and this has been troublesome
  • At times I have missed call records and it bugs when you really need to listen to the call for details
  • If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations
Read full review

RingCentral

  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
Read full review

Pricing Details

Contivio.com

Starting Price

Editions & Modules

Contivio.com editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    RingCentral Contact Center

    Starting Price

    Editions & Modules

    RingCentral Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Contivio.com

      I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
      Read full review

      RingCentral

      No answers on this topic

      Alternatives Considered

      Contivio.com

      Jive is behind the times in terms of user interface and functionality.
      Read full review

      RingCentral

      The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, the training required for the team and the support agents is also not much required.
      Read full review

      Return on Investment

      Contivio.com

      • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
      • It's provided a uniform system for our entire company
      • It isn't very user friendly, so the transition to Contivio was very rough
      Read full review

      RingCentral

      • The business is able to take on clients that need after hours assistance because we have a way to communicate
      • We are able to offer multiple forms of communication, which may attract more clients to our office
      • We don't have to purchase separate call recording technology as each user has a built in call recording system that all users can monitor for each other
      Read full review

      Add comparison