What users are saying about
3 Ratings
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Score 8 out of 100
12 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

RingCentral Contact Center

RingCentral Contact Center is very well suited for our company. Again, we are a 24/7 call center so our phone system is the most important thing to us. I am a customer service rep so it's always important that my phone is working and easy to access. Being in this environment it can be frustrating as a caller to have to wait or be on hold due to my technical issues with my phone.
kiana lane | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
RingCentral Contact Center
9.6
Call forwarding
Contivio.com
6.0
RingCentral Contact Center
9.5
Click-to-call (CTC)
Contivio.com
9.0
RingCentral Contact Center
Warm transfer
Contivio.com
9.0
RingCentral Contact Center
10.0
Call tracking
Contivio.com
8.0
RingCentral Contact Center
8.0
CRM software integration
Contivio.com
8.0
RingCentral Contact Center
10.0
Agent dashboard
Contivio.com
RingCentral Contact Center
10.0
Validate callers
Contivio.com
RingCentral Contact Center
10.0
Outbound response
Contivio.com
RingCentral Contact Center
9.5
Predictive dialing
Contivio.com
RingCentral Contact Center
10.0
Call scripts
Contivio.com
RingCentral Contact Center
9.0
Multichannel integration
Contivio.com
RingCentral Contact Center
10.0

Workforce Optimization (WFO)

Contivio.com
RingCentral Contact Center
8.8
Inbound call routing
Contivio.com
RingCentral Contact Center
10.0
Omnichannel inbound routing
Contivio.com
RingCentral Contact Center
10.0
Recording
Contivio.com
RingCentral Contact Center
9.0
Quality management
Contivio.com
RingCentral Contact Center
8.5
Call analytics
Contivio.com
RingCentral Contact Center
8.5
Historical reporting
Contivio.com
RingCentral Contact Center
8.0
Live reporting
Contivio.com
RingCentral Contact Center
9.0
Customer surveys
Contivio.com
RingCentral Contact Center
9.5
Customer interaction analytics
Contivio.com
RingCentral Contact Center
7.0

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

RingCentral Contact Center

  • Call Handling
  • Call Recording
  • Integration with Salesforce ERP
Donald Mascola | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

RingCentral Contact Center

  • better popups for calls
  • messaging system
  • option to answer quickly
kiana lane | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

RingCentral Contact Center

Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RengCentral a great improvement especially from a Salesforce integration standpoint
Donald Mascola | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

RingCentral Contact Center

  • better call stats
  • helping call volume stay steady and frequent
  • quicker call flow
kiana lane | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contivio.com
6.0
RingCentral Contact Center
9.5

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