5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
122 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Khoros Care (Formerly Spredfast + Lithium)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Attribute Ratings

  • Coosto is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Coosto

100%
3 Ratings
8.1

Khoros Care (Formerly Spredfast + Lithium)

81%
68 Ratings

Likelihood to Renew

Coosto

N/A
0 Ratings
8.3

Khoros Care (Formerly Spredfast + Lithium)

83%
36 Ratings

Usability

Coosto

N/A
0 Ratings
7.9

Khoros Care (Formerly Spredfast + Lithium)

79%
7 Ratings

Availability

Coosto

N/A
0 Ratings
9.0

Khoros Care (Formerly Spredfast + Lithium)

90%
4 Ratings

Performance

Coosto

N/A
0 Ratings
9.0

Khoros Care (Formerly Spredfast + Lithium)

90%
4 Ratings

Support Rating

Coosto

N/A
0 Ratings
6.9

Khoros Care (Formerly Spredfast + Lithium)

69%
10 Ratings

In-Person Training

Coosto

N/A
0 Ratings
9.0

Khoros Care (Formerly Spredfast + Lithium)

90%
2 Ratings

Online Training

Coosto

N/A
0 Ratings
7.3

Khoros Care (Formerly Spredfast + Lithium)

73%
1 Rating

Implementation Rating

Coosto

N/A
0 Ratings
8.3

Khoros Care (Formerly Spredfast + Lithium)

83%
41 Ratings

Product Scalability

Coosto

N/A
0 Ratings
8.6

Khoros Care (Formerly Spredfast + Lithium)

86%
34 Ratings

Likelihood to Recommend

Coosto

Coosto is an excellent all platform social media management tool, in which you can do (almost) everything.
Margaret Massop | TrustRadius Reviewer

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care is great for quick responses on Facebook, Twitter, and Instagram, which are our three most used platforms. Based on what I have seen, it would be better to have a more in-depth review module that allows for better response capability. Right now, it seems that Khoros Care only allows us a bird's eye view of sentiment and issues, versus handling all responses across various review platforms.
Anonymous | TrustRadius Reviewer

Pros

Coosto

  • Quick, easy to use SQL based search functionality.
  • Simple interface with useful predesigned measures.
Anonymous | TrustRadius Reviewer

Khoros Care (Formerly Spredfast + Lithium)

  • Manages and pulls in posts from communities, Facebook, and Twitter so we can address them in one place as opposed to logging into each site natively.
  • Khoros Care has great analytics. I like the customizable dashboards; we use them for weekly reports to upper management.
  • Khoros Care helps our social media manager manage and monitor our teams.
Anonymous | TrustRadius Reviewer

Cons

Coosto

  • The dashboard is only useable in full screen, not in compartments
  • Rather expensive
Bram Koopman | TrustRadius Reviewer

Khoros Care (Formerly Spredfast + Lithium)

  • More options to customize the default templates for the smart views in analytics or the pre-made one for work queues and agents
  • Automated and customized exports from analytics without the need to use APIs
  • More granular priorities or prioritization methods (like a point system)
  • More metrics to prioritize conversations with, like answer speed of the author, time waited since last answer, custom attributes, etc.
Anonymous | TrustRadius Reviewer

Pricing Details

Coosto

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Khoros Care (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Likelihood to Renew

Coosto

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 8.3
Based on 36 answers
I don't see any reason why we would not renew. We have had a great overall experience, and other than some support concerns, everything has run smoothly. In addition to the platform, our experience with the bot has been really good. We average between 25-30% of our volume handled by the bot, while still maintaining easy-to-use offramps for customers.
Kevin Perry | TrustRadius Reviewer

Usability

Coosto

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 7.9
Based on 7 answers
The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Coosto

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 4 answers
Anonymous | TrustRadius Reviewer

Performance

Coosto

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 4 answers
Anonymous | TrustRadius Reviewer

Support Rating

Coosto

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 6.9
Based on 10 answers
Khoros [Care (Formerly Spredfast + Lithium)] has made several improvements to its support and engagement for clients. Response times have improved and the need to seek support has drastically reduced, highlighting the improvements in the experience to reduce customer pain.
Anonymous | TrustRadius Reviewer

In-Person Training

Coosto

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
Anonymous | TrustRadius Reviewer

Implementation Rating

Coosto

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 8.3
Based on 41 answers
The implementation was very easy! They work diligently to ensure that everything that you want to monitor is put into one place eliminating the worry of missed interactions and as needs change the ability to edit what's being searched for is quick and easy to set up.
Laurren Neal | TrustRadius Reviewer

Alternatives Considered

Coosto

Coosto is more powerful than the version of Hootsuite we used.
Margaret Massop | TrustRadius Reviewer

Khoros Care (Formerly Spredfast + Lithium)

We previously used Hootsuite. Hootsuite was very clunky for Customer Service, and oftentimes it would end up that agents would accidentally step over each other, send out multiple responses, or struggle to identify posts to work. Hootsuite was more intended for marketing and struggled at times with response. However, Khoros Care is a good balance of both, and also has tools specific to marketing versus customer service. Additionally, Khoros now has far more platforms than we previously had in Hootsuite.
Anonymous | TrustRadius Reviewer

Scalability

Coosto

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 8.6
Based on 34 answers
I see the Khoros team bringing on new employees and different expertise as their platform grows to more brands. They are dedicated to ensure they are growing with their customers and building new products to fulfill the needs of their customers request
Bill Gerth | TrustRadius Reviewer

Return on Investment

Coosto

  • Positive impact on communications strategies.
  • Negative impact as product is often used for collecting metrics. Most of Coosto's metrics shouldn't be used for strategic or design decisions.
Anonymous | TrustRadius Reviewer

Khoros Care (Formerly Spredfast + Lithium)

  • Less overheads due to automated features in the tool.
  • Stopped using external survey tools and used care CSAT surveys, this resulted in cost-cutting.
  • Saving time by responding to customers quicker.
  • Ability to manage different channels in one platform and unified reporting.
Mercia Mnisi | TrustRadius Reviewer

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