What users are saying about
41 Ratings
23 Ratings
41 Ratings
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Score 7 out of 100
23 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

Zoho SalesIQ

Zoho assisted us in logically organizing our contract. It provided us with a cost-effective database to keep track of our contacts. We're working on a solution to the issue of producing leads and taking timely steps to engage them. One of the most significant benefit is that we can communicate with our leads even though we are unavailable at the moment.
Shafiq Ahmed | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.5
Zoho SalesIQ
Customer data management / contact management
Copper
8.1
Zoho SalesIQ
Workflow management
Copper
7.3
Zoho SalesIQ
Territory management
Copper
5.2
Zoho SalesIQ
Opportunity management
Copper
8.0
Zoho SalesIQ
Integration with email client (e.g., Outlook or Gmail)
Copper
9.2
Zoho SalesIQ
Contract management
Copper
7.1
Zoho SalesIQ
Quote & order management
Copper
6.4
Zoho SalesIQ
Interaction tracking
Copper
8.0
Zoho SalesIQ
Channel / partner relationship management
Copper
8.0
Zoho SalesIQ

Customer Service & Support

Copper
7.1
Zoho SalesIQ
Case management
Copper
7.2
Zoho SalesIQ
Call center management
Copper
6.2
Zoho SalesIQ
Help desk management
Copper
8.1
Zoho SalesIQ

Marketing Automation

Copper
5.2
Zoho SalesIQ
Lead management
Copper
8.1
Zoho SalesIQ
Email marketing
Copper
2.2
Zoho SalesIQ

CRM Project Management

Copper
5.1
Zoho SalesIQ
Task management
Copper
6.6
Zoho SalesIQ
Billing and invoicing management
Copper
2.5
Zoho SalesIQ
Reporting
Copper
6.2
Zoho SalesIQ

CRM Reporting & Analytics

Copper
6.2
Zoho SalesIQ
Forecasting
Copper
5.0
Zoho SalesIQ
Pipeline visualization
Copper
7.8
Zoho SalesIQ
Customizable reports
Copper
5.7
Zoho SalesIQ

Customization

Copper
6.8
Zoho SalesIQ
Custom fields
Copper
8.1
Zoho SalesIQ
Custom objects
Copper
7.2
Zoho SalesIQ
Scripting environment
Copper
8.0
Zoho SalesIQ
API for custom integration
Copper
4.0
Zoho SalesIQ

Security

Copper
8.6
Zoho SalesIQ
Single sign-on capability
Copper
8.9
Zoho SalesIQ
Role-based user permissions
Copper
8.2
Zoho SalesIQ

Social CRM

Copper
3.4
Zoho SalesIQ
Social data
Copper
4.2
Zoho SalesIQ
Social engagement
Copper
2.6
Zoho SalesIQ

Integrations with 3rd-party Software

Copper
7.9
Zoho SalesIQ
Marketing automation
Copper
7.9
Zoho SalesIQ

Platform

Copper
7.4
Zoho SalesIQ
Mobile access
Copper
7.4
Zoho SalesIQ

Pros

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

Zoho SalesIQ

  • Live visitor tracking
  • Tracking of CRM contact behavior on website
  • Live Agent Chat
Anonymous | TrustRadius Reviewer

Cons

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

Zoho SalesIQ

  • While their support is good, it would be helpful if they could do some part of the configuration for us. They don't. They only tell us how to do it.
Srikanth Acharya | TrustRadius Reviewer

Usability

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Zoho SalesIQ

I think that Zoho Salesiq is the missing complement to Google Analtytics. There are very complete and detailed statistics that you receive from Google Analytics but with Zoho Salesiq you have an additional live chat that allows you in any moment to establish contact with your visitors. The Zoho team knows and is always improving their software and the support team is excellent.
Alexis Correa | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Zoho SalesIQ

  • Definitely positive. I include it as part of a very good system that works for us as a company.
  • It's not expensive when included in the CRM plus package.
  • When synced with your database via the CRM it is a very good tool.
Lee Gardener | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

Zoho SalesIQ

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho SalesIQ Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Copper
5.7
Zoho SalesIQ
9.0

Usability

Copper
6.1
Zoho SalesIQ

Support Rating

Copper
4.2
Zoho SalesIQ

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