Crownpeak Digital Accessibility and Quality is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practices, brand compliance, and analytics with benchmarking. Crownpeak Digital Accessibility and Quality can be integrated into an existing CMS.
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Guru
Score 8.8 out of 10
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AI-powered enterprise search, intranet, and knowledge base in one used to s earch for content across all knowledge sources (Gdrive, Onedrive, Box, Dropbox, Sharepoint). Also used to c reate, improve, or synthesize verified content and translate it to over 100 languages. Through Guru, that information can be accessed from anywhere (Chrome Extension, Slack, Teams, Outlook,…
If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Guru is one of the best knowledge base tools i've known. We are using Guru for every call or e-mail concern, we are using the Guru to find what resolution or article we need to use to resolve customer's concern. Guru is also best when a new article is being released, Guru will give an update or notification to us.
Ensures quality and consistency of content implementation across distributed teams and markets.
Quick and easy content updates across global digital ecosystems.
Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Guru's engagement and customer support are 2nd to none. They are fantastic to work with and the company culture is the real deal.
Guru's UI is intuitive and, in my opinion, strikes the right balance between simplicity and elegance with customization where needed. It's a beautiful product and it's fun to work with.
The ability to capture information from anywhere and create a card is really helpful. Teams I've worked with have adopted this quickly and found value in the platform almost immediately.
Feature velocity is healthy and at the same time, the product is fully mature in its release cycles and processes. It's what a SaaS platform should be.
The way they empower all enterprise use cases is phenomenal. Getting up and running is incredibly easy to do with all the resources they have built out over the years.
It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
Guru has always been easy to use. The only feature that seems overly complex is the analytics section, which we don't tend to look at. We've never had any difficulty with creating collections, boards or cards, or with sharing them with our internal team or external partners.
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
One of the most similar solutions to Crownpeak is the Yext tool because it has a good set of functions that can be managed from content to customer experiences, it is fascinating to be able to track all user interactions through users, in the same way as in Crownpeak that allows all users to create digital experiences.
Guru provides company specific information and training. Guru provides a much easier platform to find company specific information. Guru does great at what it is designed and is a top notch platform. I would recommend Guru over most similar services. Guru also has a great name because a person can become a company guru with all the available information.
When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
