What users are saying about
10 Ratings
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Top Rated
26 Ratings
10 Ratings
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Score 9.8 out of 100

SoGoSurvey

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Top Rated
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

SoGoSurvey

SoGoSurvey is very useful to create short, easy-to-use surveys for feedback. The basic setup includes rating scales, drop-down options, checkboxes, and answer boxes which cover the majority of questions needed to be asked. Questions with paragraph box answers can also be easily adapted for shorter or longer answers. For a simple feedback survey, this service is perfect - easy to use for both the survey designer and the survey participant.For more complex surveys, however, such as one needing an answer matrix or image options, a paid subscription is required. While the interface is still very user-friendly, some may not want to pay for this service.
David Slade | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.8
SoGoSurvey
Role-based user permissions
Custify
9.8
SoGoSurvey

Platform & Infrastructure

Custify
9.8
SoGoSurvey
API
Custify
9.8
SoGoSurvey

Customer Data Extraction / Integration

Custify
9.4
SoGoSurvey
Product usage
Custify
9.8
SoGoSurvey
Help desk / support tickets
Custify
9.1
SoGoSurvey

Customer Success Management

Custify
9.7
SoGoSurvey
Sponsor tracking
Custify
9.1
SoGoSurvey
Customer profiles
Custify
9.8
SoGoSurvey
Automated workflow
Custify
9.3
SoGoSurvey
Internal collaboration
Custify
10.0
SoGoSurvey
Customer health scoring
Custify
10.0
SoGoSurvey
Customer segmentation
Custify
10.0
SoGoSurvey

CSM Reporting & Analytics

Custify
9.5
SoGoSurvey
Customer health trends
Custify
10.0
SoGoSurvey
Engagement analytics
Custify
9.5
SoGoSurvey
Dashboards
Custify
9.1
SoGoSurvey

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

SoGoSurvey

  • Easy to use - easy to create surveys, send to participants and review the results
  • The library of ready to use templates is so helpful!
  • The large variety of question types helps to keep the survey interesting for the participant.
  • The "smart" question logic is amazing. I love having a follow up question appear depending on how the participant answers a previous question.
Meghan Kidder | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

SoGoSurvey

  • Providing users the ability to follow along a specific question example (eg. placeholder text in questions that users can see what the answer might look like)
  • Better media management and implementation (eg. placing images/videos/gifs/etc. as standalone assets in the survey)
  • Making the images added into a survey responsive to the screen they are being viewed on (eg. any images added to a survey do not adjust to the size of the screen, consequently showing up very small on mobile/tablet view)
  • Exporting the survey to Word looks horrible - we'd love if the survey could be exported the way it looks when live into a similar-looking Word document or template
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Custify

No score
No answers yet
No answers on this topic

SoGoSurvey

SoGoSurvey 8.6
Based on 2 answers
Will definitely use the software again as soon as we need another survey to be conducted.
Garen Lafser | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

SoGoSurvey

SoGoSurvey 8.4
Based on 15 answers
Very easy to use. My only challenge was the features offered in their Plus package didn't offer everything I would have liked (e.g. branching). The other area for improvement would be to allow an easier transition between Tracking and Reports.
Anonymous | TrustRadius Reviewer

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

SoGoSurvey

SoGoSurvey 8.9
Based on 15 answers
Anytime I need to contact support they are quick to respond and answer my questions. If L1 cannot resolve my issue, SoGoSurvey support gets back to me within 24 hours with a resolution. All I've ever needed were chats but direct support via phone is available as well for more complex questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

SoGoSurvey

I find SoGoSurvey to be a powerful software and yet easy to use. Other software that I have used in the past would take a long time to build and edit and set up different logic. It was usually painful to make changes to surveys that were live. The distribution of surveys through anonymous channels was either missing or misleading. SoGoSurvey gives us the ability to design quickly, edit quickly and convert any survey into an anonymous survey.
Harris Kahn | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

SoGoSurvey

  • Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money.
  • Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are.
  • Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards.
  • Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SoGoSurvey

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Custify
9.8
SoGoSurvey
8.7

Likelihood to Renew

Custify
SoGoSurvey
8.6

Usability

Custify
8.0
SoGoSurvey
8.4

Support Rating

Custify
10.0
SoGoSurvey
8.9

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