Chose Customer.io
Customer.io vs. Twilio Segment
Customer.io vs. Twilio Segment
Product | Rating | Most Used By | Product Summary | Starting Price |
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Customer.io | Small Businesses (1-50 employees) | Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year. | $100 per month | |
Twilio Segment | N/A | Segment is a customer data platform that helps engineering teams at companies like Tradesy, TIME, Inc., Gap, Lending Tree, PayPal, and Fender, etc., achieve time and cost savings on their data infrastructure, which was acquired by Twilio November 2020. The vendor says they also enable Product, BI, and Marketing teams to access 200+ tools (Mixpanel, Salesforce, Marketo, Redshift, etc.) to better understand and optimize customer preferences for growth— all integrations are pre-built and… | $120 per month |
Customer.io | Twilio Segment | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Essentials: For startups and small teams engaging customers on their mobile and web apps. - Up to 5,000 profiles*, Send Emails, Push, In-App, and SMS, Visual Workflow Builder, Segmentation, Two Workspaces, Email Support, Customer Community Premium: For high-growth companies looking for greater control over their messaging outcomes. - Everything in Essentials, Custom Data + Message Volume, Premium Product Features, Additional Workspaces, 90-day Onboarding Program, Premium Email & Chat Support, Managed Deliverability, Dedicated IPs, Parcel Pro Licenses, HIPAA Compliance Enterprise: For at-scale companies looking to create world-class customer experiences. - Everything in Premium, Managed Infrastructure*, Customer Success Manager, Quarterly Success Reviews, Technical Account Manager*, Audit Logging & Data Governance*, Parcel Business Licenses, Migration Support*, *Available by consultation. | — | ||||||||||||||
More Pricing Information |
Customer.io | Twilio Segment | |
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Considered Both Products | Customer.io | Twilio Segment No answer on this topic |
Top Pros |
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Top Cons |
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Customer.io | Twilio Segment | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Klaviyo Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | SALESmanago Score 8.8 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Bloomreach Commerce Experience Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Customer.io | Twilio Segment | |
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Likelihood to Recommend | 9.8 (8 ratings) | 8.7 (18 ratings) |
Support Rating | - (0 ratings) | 7.7 (8 ratings) |
Customer.io | Twilio Segment | |
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Likelihood to Recommend | Customer.io | Twilio |
Pros | Customer.io | Twilio |
Cons | Customer.io | Twilio |
Support Rating | Customer.io No answers on this topic | Twilio |
Alternatives Considered | Customer.io | Twilio |
Return on Investment | Customer.io | Twilio |
ScreenShots | Customer.io Screenshots | Twilio Segment Screenshots |