What users are saying about
Cvent Event Management
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
298 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 298 reviews and ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 19 reviews and ratings
Likelihood to Recommend
Cvent Event Management
Cvent Event Management system has great functions for small-to-medium scale workshops and professional development or professional learning offerings. One-day to one-and-a-half-day conferences can get more cumbersome without proper training and planning. Two-day conferences require team help to accomplish, track, collect payment (especially if offline payments are made), and to foster along the way. Having pre-set marketing themes and pre-created event descriptions is a major help with the load of creating several events for a season. Cvent Event Management is well suited for following attendees along their journey in the system. You can see all touchpoints made with a specific attendee or registrant, and you can monitor trend data for certain institutions that show more interest.

Verified User
Team Lead in Other
Non-profit Organization Management Company, 501-1000 employeesRegOnline by Cvent (Discontinued)
RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
SafetyFestMT Coordinator
Montana Department of Labor & IndustryGovernment Relations, 501-1000 employees
Pros
Cvent Event Management
- Registration Options - There are many ways to guide attendees down certain registration paths.
- Registration Design - You can customize each and every detail on the registration website to your liking.
- Reports - With our clients, reporting is very important and there are many reports to choose from as well as custom reports that can be created.
Meeting Planner
Infinix Global Meetings & Events / Rx Worldwide Meetings, Inc.Events Services, 11-50 employees
RegOnline by Cvent (Discontinued)
- RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
- Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
- The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).

Verified User
Administrative Assistant in Research & Development
Higher Education Company, 5001-10,000 employeesCons
Cvent Event Management
- The badge designer is a little clunky and difficult to use.
- I’d love to see their add-on modules priced differently (flat fees vs. per registration)
- They’re membership module is only for individual memberships, we have organization based memberships, so we’re not able to use it.
Director of Education & Events
Association for Community LivingMental Health Care, 1-10 employees
RegOnline by Cvent (Discontinued)
- You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
- RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
- It isn't easy to get in touch with support.

Verified User
Administrative Assistant in Information Technology
Hospital & Health Care Company, 11-50 employeesLikelihood to Renew
Cvent Event Management
Cvent Event Management 9.7
Based on 16 answers
It has helped immensely in increasing our productivity and given us the opportunity to create much more modern and fun registration websites for our clients. I love the fact that is continually evolving and keeping up with today's technology. Can't wait for future improvements

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesRegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Usability
Cvent Event Management
Cvent Event Management 8.0
Based on 17 answers
The overall usability of Cvent Event Management is extraordinary! Anyone taking a couple of minutes to just play around in the site can figure out the functions and successfully utilize the tools. In addition, there is a suite of help topics and videos for additional assistance.

Verified User
Manager in Sales
Insurance Company, 10,001+ employeesRegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Reliability and Availability
Cvent Event Management
Cvent Event Management 7.3
Based on 1 answer
There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesRegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Performance
Cvent Event Management
Cvent Event Management 8.2
Based on 1 answer
When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesRegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Support Rating
Cvent Event Management
Cvent Event Management 8.7
Based on 68 answers
Our account management team has been very supportive and helpful from the start to many years into implementation. They are in constant contact with our builders and our admins about new features, trainings, and solutions to issue which arise especially in integrating with other systems or with developing alternative models

Verified User
Employee in Other
Education Management Company, 501-1000 employeesRegOnline by Cvent (Discontinued)
RegOnline by Cvent (Discontinued) 10.0
Based on 1 answer
We've never had an issue they couldn't resolve in one phone call.

Verified User
Employee in Information Technology
Education Management Company, 201-500 employeesIn-Person Training
Cvent Event Management
Cvent Event Management 8.2
Based on 1 answer
Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesRegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Online Training
Cvent Event Management
Cvent Event Management 8.2
Based on 1 answer
I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesRegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Implementation Rating
Cvent Event Management
Cvent Event Management 9.2
Based on 6 answers
It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.

Verified User
Administrator in Other
Accounting Company, 10,001+ employeesRegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Alternatives Considered
Cvent Event Management
I have not used another event planning software and am not able to compare them accurately. I have done most of my event planning manually or as a team. Cvent Event Management helps streamline a lot of the process if you are working on a team because everyone who has access to the account can see what information has already been done and it will not be accidentally duplicated.

Verified User
Employee in Customer Service
Military Company, 11-50 employeesRegOnline by Cvent (Discontinued)
The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
SafetyFestMT Coordinator
Montana Department of Labor & IndustryGovernment Relations, 501-1000 employees
Scalability
Cvent Event Management
Cvent Event Management 9.1
Based on 1 answer
It is a perfect fit no matter how big or small your event is

Verified User
Supervisor in Other
Hospitality Company, 201-500 employeesRegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Return on Investment
Cvent Event Management
- I can't speak to actual ROI, but as a department, we are running much more efficiently and have streamlined event planning processes across 3 business units. This saves time and money. We have nearly doubled the number of events that we manage over the past 5 years and have not added any headcount due to Cvent.
- Managing over 80 events per year, with multiple invitation lists, was incredibly difficult, inefficient, and impossible to track. Using Cvent has been crucial to know who is being invited, why they decline, why they cancel, and why they attend. The metrics are dynamic.
Sr. Partnership Development & Events
McGraw-Hill EducationE-Learning, 1001-5000 employees
RegOnline by Cvent (Discontinued)
- Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
- The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.

Verified User
Administrative Assistant in Research & Development
Higher Education Company, 5001-10,000 employeesPricing Details
Cvent Event Management
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
RegOnline by Cvent (Discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No