Chose SolarWinds Dameware Remote Support (DRS)
DameWare is nice in that it is relatively inexpensive, stable, and "just works" for 90% of what I need. What is lacking, however, is an easier to deploy method of managing clients over the internet.
Product | Rating | Most Used By | Product Summary | Starting Price |
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SolarWinds Dameware Remote Support (DRS) | N/A | DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for… | $276 per technician, unlimited end users | |
GoTo Resolve | N/A | GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as… | $0 for 3 agents and unlimited endpoints |
SolarWinds Dameware Remote Support (DRS) | GoTo Resolve | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price. | Prices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | ||||||||||||||
More Pricing Information |
SolarWinds Dameware Remote Support (DRS) | GoTo Resolve | |
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Considered Both Products | SolarWinds Dameware Remote Support (DRS) | GoTo Resolve No answer on this topic |
Top Pros |
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Top Cons |
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Remote Administration |
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Management Tasks |
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Remote Access |
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SolarWinds Dameware Remote Support (DRS) | GoTo Resolve | |
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Small Businesses | Getscreen.me Score 9.8 out of 10 | NinjaOne Score 9.2 out of 10 |
Medium-sized Companies | mRemoteNG Score 9.7 out of 10 | NinjaOne Score 9.2 out of 10 |
Enterprises | Remote Desktop Services Score 9.0 out of 10 | No answers on this topic |
All Alternatives | View all alternatives | View all alternatives |
SolarWinds Dameware Remote Support (DRS) | GoTo Resolve | |
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Likelihood to Recommend | 8.5 (66 ratings) | 8.7 (94 ratings) |
Likelihood to Renew | 9.0 (13 ratings) | 8.7 (15 ratings) |
Usability | 9.0 (10 ratings) | 9.2 (75 ratings) |
Availability | 9.0 (1 ratings) | 8.9 (2 ratings) |
Performance | 8.5 (2 ratings) | 9.0 (1 ratings) |
Support Rating | 5.0 (9 ratings) | 8.3 (6 ratings) |
In-Person Training | 9.0 (1 ratings) | - (0 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 5.0 (8 ratings) | 9.1 (4 ratings) |
Configurability | 9.5 (2 ratings) | - (0 ratings) |
Ease of integration | 9.5 (2 ratings) | - (0 ratings) |
Product Scalability | 8.0 (2 ratings) | - (0 ratings) |
Vendor post-sale | 9.5 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.5 (2 ratings) | - (0 ratings) |
SolarWinds Dameware Remote Support (DRS) | GoTo Resolve | |
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Likelihood to Recommend | SolarWinds | GoTo (formerly LogMeIn) |
Pros | SolarWinds | GoTo (formerly LogMeIn) |
Cons | SolarWinds | GoTo (formerly LogMeIn) |
Likelihood to Renew | SolarWinds | GoTo (formerly LogMeIn) |
Usability | SolarWinds | GoTo (formerly LogMeIn) |
Reliability and Availability | SolarWinds | GoTo (formerly LogMeIn) |
Performance | SolarWinds | GoTo (formerly LogMeIn) |
Support Rating | SolarWinds | GoTo (formerly LogMeIn) |
In-Person Training | SolarWinds | GoTo (formerly LogMeIn) No answers on this topic |
Online Training | SolarWinds | GoTo (formerly LogMeIn) No answers on this topic |
Implementation Rating | SolarWinds | GoTo (formerly LogMeIn) |
Alternatives Considered | SolarWinds | GoTo (formerly LogMeIn) |
Scalability | SolarWinds | GoTo (formerly LogMeIn) No answers on this topic |
Return on Investment | SolarWinds | GoTo (formerly LogMeIn) |
ScreenShots | SolarWinds Dameware Remote Support (DRS) Screenshots | GoTo Resolve Screenshots |