What users are saying about
SolarWinds Dameware Remote Support (DRS)
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
121 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 121 reviews and ratings
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 54 reviews and ratings
Feature Set Ratings
Remote Administration
8.2
SolarWinds Dameware Remote Support (DRS)
82%

Ivanti Unified Endpoint Manager
Feature Set Not Supported
N/A
SolarWinds Dameware Remote Support (DRS) ranks higher in 14/14 features
SolarWinds Dameware Remote Support (DRS) ranks higher in 14/14 features
Screen sharing
10.0
100%
53 Ratings

N/A
0 Ratings
File transfer
10.0
100%
50 Ratings

N/A
0 Ratings
Instant message
6.9
69%
46 Ratings

N/A
0 Ratings
Secure remote access with Smart Card authentication
6.2
62%
15 Ratings

N/A
0 Ratings
Access to sleeping/powered-off computers
9.0
90%
35 Ratings

N/A
0 Ratings
Over-the-Internet remote session
7.3
73%
47 Ratings

N/A
0 Ratings
Initiate remote control from mobile
9.0
90%
25 Ratings

N/A
0 Ratings
Remote management of servers & workstations
9.4
94%
57 Ratings

N/A
0 Ratings
Remote Active Directory® management
6.8
68%
39 Ratings

N/A
0 Ratings
Centralized management dashboard
8.1
81%
38 Ratings

N/A
0 Ratings
Session record
8.5
85%
5 Ratings

N/A
0 Ratings
Annotations
7.9
79%
4 Ratings

N/A
0 Ratings
Monitoring and Alerts
8.7
87%
5 Ratings

N/A
0 Ratings
Multi-platform remote control
7.2
72%
31 Ratings

N/A
0 Ratings
Attribute Ratings
- SolarWinds Dameware Remote Support (DRS) is rated higher in 2 areas: Likelihood to Renew, Usability
- Ivanti Unified Endpoint Manager is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
9.2
SolarWinds Dameware Remote Support (DRS)
92%
65 Ratings

9.3
Ivanti Unified Endpoint Manager
93%
34 Ratings
Likelihood to Renew
9.0
SolarWinds Dameware Remote Support (DRS)
90%
13 Ratings

7.9
Ivanti Unified Endpoint Manager
79%
4 Ratings
Usability
9.0
SolarWinds Dameware Remote Support (DRS)
90%
10 Ratings

6.8
Ivanti Unified Endpoint Manager
68%
2 Ratings
Availability
9.0
SolarWinds Dameware Remote Support (DRS)
90%
2 Ratings

Ivanti Unified Endpoint Manager
N/A
0 Ratings
Performance
8.5
SolarWinds Dameware Remote Support (DRS)
85%
4 Ratings

Ivanti Unified Endpoint Manager
N/A
0 Ratings
Support Rating
5.0
SolarWinds Dameware Remote Support (DRS)
50%
17 Ratings

8.4
Ivanti Unified Endpoint Manager
84%
4 Ratings
In-Person Training
9.0
SolarWinds Dameware Remote Support (DRS)
90%
1 Rating

Ivanti Unified Endpoint Manager
N/A
0 Ratings
Online Training
9.0
SolarWinds Dameware Remote Support (DRS)
90%
1 Rating

Ivanti Unified Endpoint Manager
N/A
0 Ratings
Implementation Rating
5.0
SolarWinds Dameware Remote Support (DRS)
50%
22 Ratings

Ivanti Unified Endpoint Manager
N/A
0 Ratings
Product Scalability
8.0
SolarWinds Dameware Remote Support (DRS)
80%
2 Ratings

Ivanti Unified Endpoint Manager
N/A
0 Ratings
Likelihood to Recommend
SolarWinds Dameware Remote Support (DRS)
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
UC Manager
T. D. WilliamsonOil & Energy, 1001-5000 employees
Ivanti Unified Endpoint Manager
There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited.If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.

Verified User
Engineer in Information Technology
Newspapers Company, 1001-5000 employeesPros
SolarWinds Dameware Remote Support (DRS)
- Troubleshooting computers remotely without the need for the user to even be around.
- Install software that needs to be installed manually without having to travel.
- Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Systems Developer
Ottawa Police ServiceLaw Enforcement, 1001-5000 employees
Ivanti Unified Endpoint Manager
- Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
- It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
- Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
- Software distribution works well and has a lot flexibility built into the module.
IT Specialist
SouthStar BankBanking, 51-200 employees
Cons
SolarWinds Dameware Remote Support (DRS)
- It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
- DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.

Verified User
Employee in Information Technology
Airlines/Aviation Company, 201-500 employeesIvanti Unified Endpoint Manager
- Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that....
- Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain.

Verified User
Administrator in Information Technology
Government Administration Company, 501-1000 employeesPricing Details
SolarWinds Dameware Remote Support (DRS)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$276 per technician, unlimited end users
SolarWinds Dameware Remote Support (DRS) Editions & Modules
Edition
Dameware Remote Support | $3881 |
---|---|
Dameware Mini Remote Control | $2762 |
- per technician, unlimited end-users
- per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.Ivanti Unified Endpoint Manager
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Ivanti Unified Endpoint Manager Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 13 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
IT Systems Support/Engineer
News, Press & GazetteBroadcast Media, 501-1000 employees
Ivanti Unified Endpoint Manager
Ivanti Unified Endpoint Manager 7.9
Based on 4 answers
We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.
System Administrator
Rack Room ShoesRetail, 1001-5000 employees
Usability
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 10 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
IT Director
Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees
Ivanti Unified Endpoint Manager
Ivanti Unified Endpoint Manager 6.8
Based on 2 answers
Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.

Verified User
Engineer in Information Technology
Mechanical or Industrial Engineering Company, 10,001+ employeesReliability and Availability
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 201-500 employeesIvanti Unified Endpoint Manager
No score
No answers yet
No answers on this topic
Performance
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
IT Manager
St. Joseph SchoolEducation Management, 11-50 employees
Ivanti Unified Endpoint Manager
No score
No answers yet
No answers on this topic
Support Rating
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 5.0
Based on 17 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Program Analyst
Autocam CorporationAutomotive, 1001-5000 employees
Ivanti Unified Endpoint Manager
Ivanti Unified Endpoint Manager 8.4
Based on 4 answers
TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.

Verified User
Team Lead in Information Technology
Hospital & Health Care Company, 10,001+ employeesIn-Person Training
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
IT Manager
St. Joseph SchoolEducation Management, 11-50 employees
Ivanti Unified Endpoint Manager
No score
No answers yet
No answers on this topic
Online Training
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
IT Manager
St. Joseph SchoolEducation Management, 11-50 employees
Ivanti Unified Endpoint Manager
No score
No answers yet
No answers on this topic
Implementation Rating
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 5.0
Based on 22 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
IT Director
Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees
Ivanti Unified Endpoint Manager
No score
No answers yet
No answers on this topic
Alternatives Considered
SolarWinds Dameware Remote Support (DRS)
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.

Verified User
Director in Information Technology
Medical Practice Company, 51-200 employeesIvanti Unified Endpoint Manager
It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.

Verified User
Engineer in Information Technology
Media Production Company, 1001-5000 employeesScalability
SolarWinds Dameware Remote Support (DRS)
SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 201-500 employeesIvanti Unified Endpoint Manager
No score
No answers yet
No answers on this topic
Return on Investment
SolarWinds Dameware Remote Support (DRS)
- DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
- Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
- First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
System Administrator
reBoot IT LLCInformation Technology and Services, 1-10 employees
Ivanti Unified Endpoint Manager
- In a college environment, the remote control access is very helpful in resolving issues w/o running around campus.
- Very nice to push software to multiple devices at once.
- Software portal is useful in allowing users to get what they need without the need for a tech.
Systems Administrator
Moody College, University of Texas, AustinEducation Management, 51-200 employees