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121 Ratings

SolarWinds Dameware Remote Support (DRS)

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121 Ratings
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Score 8.6 out of 100
54 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Remote Administration

    8.2

    SolarWinds Dameware Remote Support (DRS)

    82%

    Ivanti Unified Endpoint Manager

    Feature Set Not Supported
    N/A
    SolarWinds Dameware Remote Support (DRS) ranks higher in 14/14 features

    Screen sharing

    10.0
    100%
    53 Ratings
    N/A
    0 Ratings

    File transfer

    10.0
    100%
    50 Ratings
    N/A
    0 Ratings

    Instant message

    6.9
    69%
    46 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    6.2
    62%
    15 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    9.0
    90%
    35 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    7.3
    73%
    47 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.0
    90%
    25 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.4
    94%
    57 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    6.8
    68%
    39 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    8.1
    81%
    38 Ratings
    N/A
    0 Ratings

    Session record

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Annotations

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    7.2
    72%
    31 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SolarWinds Dameware Remote Support (DRS) is rated higher in 2 areas: Likelihood to Renew, Usability
    • Ivanti Unified Endpoint Manager is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.2

    SolarWinds Dameware Remote Support (DRS)

    92%
    65 Ratings
    9.3

    Ivanti Unified Endpoint Manager

    93%
    34 Ratings

    Likelihood to Renew

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    13 Ratings
    7.9

    Ivanti Unified Endpoint Manager

    79%
    4 Ratings

    Usability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    10 Ratings
    6.8

    Ivanti Unified Endpoint Manager

    68%
    2 Ratings

    Availability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    2 Ratings

    Ivanti Unified Endpoint Manager

    N/A
    0 Ratings

    Performance

    8.5

    SolarWinds Dameware Remote Support (DRS)

    85%
    4 Ratings

    Ivanti Unified Endpoint Manager

    N/A
    0 Ratings

    Support Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    17 Ratings
    8.4

    Ivanti Unified Endpoint Manager

    84%
    4 Ratings

    In-Person Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    Ivanti Unified Endpoint Manager

    N/A
    0 Ratings

    Online Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    Ivanti Unified Endpoint Manager

    N/A
    0 Ratings

    Implementation Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    22 Ratings

    Ivanti Unified Endpoint Manager

    N/A
    0 Ratings

    Product Scalability

    8.0

    SolarWinds Dameware Remote Support (DRS)

    80%
    2 Ratings

    Ivanti Unified Endpoint Manager

    N/A
    0 Ratings

    Likelihood to Recommend

    SolarWinds Dameware Remote Support (DRS)

    I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
    Jacob Bradley | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited.If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.
    Anonymous | TrustRadius Reviewer

    Pros

    SolarWinds Dameware Remote Support (DRS)

    • Troubleshooting computers remotely without the need for the user to even be around.
    • Install software that needs to be installed manually without having to travel.
    • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
    Daniel Cogny | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    • Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
    • It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
    • Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
    • Software distribution works well and has a lot flexibility built into the module.
    Jesse Miller | TrustRadius Reviewer

    Cons

    SolarWinds Dameware Remote Support (DRS)

    • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
    • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
    Anonymous | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    • Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that....
    • Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    SolarWinds Dameware Remote Support (DRS)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $276 per technician, unlimited end users

    SolarWinds Dameware Remote Support (DRS) Editions & Modules

    Edition
    Dameware Remote Support$3881
    Dameware Mini Remote Control$2762
    1. per technician, unlimited end-users
    2. per technician, unlimited end users
    Additional Pricing Details
    DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

    Ivanti Unified Endpoint Manager

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Ivanti Unified Endpoint Manager Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 13 answers
    This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
    Brett Davis | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    Ivanti Unified Endpoint Manager 7.9
    Based on 4 answers
    We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.
    Adam Howard | TrustRadius Reviewer

    Usability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 10 answers
    Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
    Jeanne Moffat | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    Ivanti Unified Endpoint Manager 6.8
    Based on 2 answers
    Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 2 answers
    Yes, always available.
    Anonymous | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    No score
    No answers yet
    No answers on this topic

    Performance

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 8.5
    Based on 4 answers
    The application always seems responsive to me
    John Knierim | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    No score
    No answers yet
    No answers on this topic

    Support Rating

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 5.0
    Based on 17 answers
    I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
    Michael Chambers | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    Ivanti Unified Endpoint Manager 8.4
    Based on 4 answers
    TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 1 answer
    It was excellent
    John Knierim | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    No score
    No answers yet
    No answers on this topic

    Online Training

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 1 answer
    The videos were more than sufficient to learn the product
    John Knierim | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 5.0
    Based on 22 answers
    It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
    Jeanne Moffat | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    SolarWinds Dameware Remote Support (DRS)

    We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
    Anonymous | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.
    Anonymous | TrustRadius Reviewer

    Scalability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 8.0
    Based on 2 answers
    You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
    Anonymous | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    SolarWinds Dameware Remote Support (DRS)

    • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
    • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
    • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
    Marc Cummings | TrustRadius Reviewer

    Ivanti Unified Endpoint Manager

    • In a college environment, the remote control access is very helpful in resolving issues w/o running around campus.
    • Very nice to push software to multiple devices at once.
    • Software portal is useful in allowing users to get what they need without the need for a tech.
    Andre Marsolan | TrustRadius Reviewer

    Screenshots

    Ivanti Unified Endpoint Manager

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