104 Ratings
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Score 8.5 out of 100
52 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited.If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SolarWinds Dameware Remote Support (DRS)
9.1
Ivanti Unified Endpoint Manager
Screen sharing
SolarWinds Dameware Remote Support (DRS)
10.0
Ivanti Unified Endpoint Manager
File transfer
SolarWinds Dameware Remote Support (DRS)
10.0
Ivanti Unified Endpoint Manager
Instant message
SolarWinds Dameware Remote Support (DRS)
8.8
Ivanti Unified Endpoint Manager
Secure remote access with Smart Card authentication
SolarWinds Dameware Remote Support (DRS)
9.0
Ivanti Unified Endpoint Manager
Access to sleeping/powered-off computers
SolarWinds Dameware Remote Support (DRS)
9.1
Ivanti Unified Endpoint Manager
Over-the-Internet remote session
SolarWinds Dameware Remote Support (DRS)
9.1
Ivanti Unified Endpoint Manager
Initiate remote control from mobile
SolarWinds Dameware Remote Support (DRS)
9.0
Ivanti Unified Endpoint Manager
Remote management of servers & workstations
SolarWinds Dameware Remote Support (DRS)
10.0
Ivanti Unified Endpoint Manager
Remote Active Directory® management
SolarWinds Dameware Remote Support (DRS)
9.4
Ivanti Unified Endpoint Manager
Centralized management dashboard
SolarWinds Dameware Remote Support (DRS)
8.4
Ivanti Unified Endpoint Manager
Session record
SolarWinds Dameware Remote Support (DRS)
8.5
Ivanti Unified Endpoint Manager
Annotations
SolarWinds Dameware Remote Support (DRS)
7.7
Ivanti Unified Endpoint Manager
Monitoring and Alerts
SolarWinds Dameware Remote Support (DRS)
8.7
Ivanti Unified Endpoint Manager
Multi-platform remote control
SolarWinds Dameware Remote Support (DRS)
9.6
Ivanti Unified Endpoint Manager

Pros

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

  • Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
  • It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
  • Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
  • Software distribution works well and has a lot flexibility built into the module.
Jesse Miller | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

  • Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that....
  • Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

Ivanti Unified Endpoint Manager 7.9
Based on 4 answers
We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.
Adam Howard | TrustRadius Reviewer

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

Ivanti Unified Endpoint Manager 6.8
Based on 2 answers
Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.
Anonymous | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

Ivanti Unified Endpoint Manager 8.1
Based on 3 answers
TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.
Anonymous | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 21 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.
Anonymous | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

  • In a college environment, the remote control access is very helpful in resolving issues w/o running around campus.
  • Very nice to push software to multiple devices at once.
  • Software portal is useful in allowing users to get what they need without the need for a tech.
Andre Marsolan | TrustRadius Reviewer

Screenshots

Ivanti Unified Endpoint Manager

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Ivanti Unified Endpoint Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ivanti Unified Endpoint Manager Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)
9.7
Ivanti Unified Endpoint Manager
8.9

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)
9.5
Ivanti Unified Endpoint Manager
7.9

Usability

SolarWinds Dameware Remote Support (DRS)
9.9
Ivanti Unified Endpoint Manager
6.8

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)
9.0
Ivanti Unified Endpoint Manager

Performance

SolarWinds Dameware Remote Support (DRS)
8.5
Ivanti Unified Endpoint Manager

Support Rating

SolarWinds Dameware Remote Support (DRS)
8.9
Ivanti Unified Endpoint Manager
8.1

In-Person Training

SolarWinds Dameware Remote Support (DRS)
9.0
Ivanti Unified Endpoint Manager

Online Training

SolarWinds Dameware Remote Support (DRS)
9.0
Ivanti Unified Endpoint Manager

Implementation Rating

SolarWinds Dameware Remote Support (DRS)
9.0
Ivanti Unified Endpoint Manager

Scalability

SolarWinds Dameware Remote Support (DRS)
8.0
Ivanti Unified Endpoint Manager

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