What users are saying about
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Top Rated
68 Ratings

Dialpad

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Top Rated
68 Ratings
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Score 7.8 out of 100
2 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Dialpad

Dialpad is incredibly useful for any outbound calling efforts. The AI note-taker helps you keep updated on other conversations and allows you to quickly review your previous conversations with the client. Specifically, it marks action items, performs sentiment analysis on key points, and summarizes the call. I would say that it's useful for both internal and external communications and is well suited for any environment where you are using audio calls.
Anonymous | TrustRadius Reviewer

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Dialpad
Vertical Wave IP
10.0
Hosted PBX
Dialpad
Vertical Wave IP
10.0
Multi-level Interactive Voice Response (IVR)
Dialpad
Vertical Wave IP
10.0
User templates
Dialpad
Vertical Wave IP
10.0
Call reports
Dialpad
Vertical Wave IP
10.0
Directory of employee names
Dialpad
Vertical Wave IP
10.0

Call Management

Dialpad
Vertical Wave IP
10.0
Answering rules
Dialpad
Vertical Wave IP
10.0
Call recording
Dialpad
Vertical Wave IP
10.0
Call park
Dialpad
Vertical Wave IP
10.0
Call screening
Dialpad
Vertical Wave IP
10.0
Message alerts
Dialpad
Vertical Wave IP
10.0

Mobile apps

Dialpad
Vertical Wave IP
10.0
Mobile app for iOS
Dialpad
Vertical Wave IP
10.0
Mobile app for Android
Dialpad
Vertical Wave IP
10.0

Pros

Dialpad

  • Being able to text from the desktop app is a huge advantage. It makes it easier to coordinate between multiple contractors at once, and being able to text rather than call is easier and more flexible for our contractors to work with in the field.
  • Being able to text pictures is a huge advantage to us - contractors can ask questions much more specifically when we have a picture of what they're looking at. We can also text pictures back from the desktop with markup using the Windows Snipping Tool to circle an area or draw arrows, which would be much more difficult texting from a "real" phone number on a cell phone.
  • Voicemails available from email, desktop, and the phone app make it very easy to review calls.
  • Transcriptions of voicemails and calls, while challenging when they are garbled or inaccurate, are still helpful as a reference.
Anonymous | TrustRadius Reviewer

Vertical Wave IP

  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Anonymous | TrustRadius Reviewer

Cons

Dialpad

  • Constantly needing an update (could be seen as a pro)
  • Need a STRONG internet connection for optimal results
  • Support team isn't always quickly responsive
  • All settings found on the internet instead of in-app - makes for a lot of unnecessary clicking around
Austin Grammon | TrustRadius Reviewer

Vertical Wave IP

  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
Anonymous | TrustRadius Reviewer

Usability

Dialpad

Dialpad 7.5
Based on 2 answers
Almost every feature is quite easy to use and understand. The only complaint I have is with the call recording features, it should be able to be controlled by the Admin instead of just the user so it can be turned on automatically and archived centrally.
Sam Shearin | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Support Rating

Dialpad

Dialpad 7.2
Based on 56 answers
Overall, the support has been very good. There are some times when we open a ticket that is a high priority and they are not proactive at giving updates or a set schedule of when the next update would be.
Mike Monteiro | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Alternatives Considered

Dialpad

I was not part of the team that selected Dialpad when it was first implemented, so I am not 100% certain. I have briefly evaluated other products (such as Google Voice), but a lack of communication from their sales teams has made that difficult
Darien Chaffart | TrustRadius Reviewer

Vertical Wave IP

No answers on this topic

Return on Investment

Dialpad

  • Dialpad is a relatively cheap and easy way to spin up a business phone number. For that, I think it had an overall positive effect on the company because it gave a decent alternative to going deep into landline business solutions (which are expensive and complicated).
  • Dialpad had a negative effect on my business because when I traveled or was OOO (which is sometimes frequently), I had to use my personal number to call anyone. It muddled the line between personal and work and created some disorganization in my process.
Scott Entwistle | TrustRadius Reviewer

Vertical Wave IP

  • Good call tracking and automated systems allows for less staff and accurate metrics
Anonymous | TrustRadius Reviewer

Pricing Details

Dialpad

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vertical Wave IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dialpad
7.7
Vertical Wave IP
10.0

Usability

Dialpad
7.5
Vertical Wave IP

Support Rating

Dialpad
7.2
Vertical Wave IP

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