Directly vs. Twilio
Directly vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Directly | N/A | Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True… | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Directly | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Directly | Twilio | |
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Top Cons |
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Directly | Twilio | |
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Small Businesses | EZ Texting Score 8.9 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Directly | Twilio | |
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Likelihood to Recommend | 7.0 (1 ratings) | 6.5 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Directly | Twilio | |
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Likelihood to Recommend | Directly Software, Inc. | Twilio |
Pros | Directly Software, Inc. | Twilio |
Cons | Directly Software, Inc. | Twilio |
Likelihood to Renew | Directly Software, Inc. No answers on this topic | Twilio |
Usability | Directly Software, Inc. No answers on this topic | Twilio |
Performance | Directly Software, Inc. No answers on this topic | Twilio |
Support Rating | Directly Software, Inc. No answers on this topic | Twilio |
Implementation Rating | Directly Software, Inc. No answers on this topic | Twilio |
Alternatives Considered | Directly Software, Inc. | Twilio |
Contract Terms and Pricing Model | Directly Software, Inc. No answers on this topic | Twilio |
Return on Investment | Directly Software, Inc. | Twilio |
ScreenShots | Twilio Screenshots |