What users are saying about
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Top Rated
606 Ratings

DocuSign

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Top Rated
606 Ratings
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Score 8.7 out of 100
2 Ratings
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Score 7 out of 100

Likelihood to Recommend

DocuSign

Overall DocuSign is a great piece of software that allows fast and secure signatures with easy-to-track logging to know who and when a document has been signed. It also provides history on all changes to a document with each person the document is shared with for signature. It also integrates with several other programs which just increases the ease of use for DocuSign.
Matthew McGinnis | TrustRadius Reviewer

ziplogix Digital Ink

Because it's built into the ZipForms software it's far easier than having to personally load most signatures if other software is used which isn't integrated automatically.
Art Lewis | TrustRadius Reviewer

Pros

DocuSign

  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
Michele Roy | TrustRadius Reviewer

ziplogix Digital Ink

  • Fairly easy for the end user to click and sign
  • Signature lines, initials, and dates are often automatically populated
  • The software keep an archive of signed documents
Art Lewis | TrustRadius Reviewer

Cons

DocuSign

  • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
  • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
  • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
Anonymous | TrustRadius Reviewer

ziplogix Digital Ink

  • Doesn't always have auto-populated initial, signature, and date boxes
  • Sometimes the software is slow or non-responsive
  • Sometimes clients complain about error messages they get or don't seem to figure out they need to click somewhere to "finish signing"
Art Lewis | TrustRadius Reviewer

Likelihood to Renew

DocuSign

DocuSign 7.7
Based on 13 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD | TrustRadius Reviewer

ziplogix Digital Ink

No score
No answers yet
No answers on this topic

Usability

DocuSign

DocuSign 9.2
Based on 10 answers
The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.
Anonymous | TrustRadius Reviewer

ziplogix Digital Ink

ziplogix Digital Ink 8.0
Based on 1 answer
it can do pretty much everything I need - just can be slow and cumbersome at times between pages.
Art Lewis | TrustRadius Reviewer

Support Rating

DocuSign

DocuSign 8.6
Based on 96 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer | TrustRadius Reviewer

ziplogix Digital Ink

ziplogix Digital Ink 8.0
Based on 1 answer
I've only had to reach out to customer service a couple of times for login issues, but they were helpful.
Art Lewis | TrustRadius Reviewer

Implementation Rating

DocuSign

DocuSign 9.6
Based on 15 answers
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
Anonymous | TrustRadius Reviewer

ziplogix Digital Ink

No score
No answers yet
No answers on this topic

Alternatives Considered

DocuSign

I didn't make the decision myself on why we selected DocuSign so hard to say but bottom line is a lot of them do the same thing... e-signature. Pretty straightforward stuff! I think it really comes down to personal preference, perhaps user interface, and what just feels most comfortable for the end user.
Anonymous | TrustRadius Reviewer

ziplogix Digital Ink

ZipLogix is a bit slower and more cumbersome of an interface than Adobe Sign, but again, automatic integration is key. Annoying that on Adobe Sign when adding a signature field it doesn't automatically add a date signed field, whereas ZipLogix DIgital Ink 1.0 does, but not 2.0
Art Lewis | TrustRadius Reviewer

Return on Investment

DocuSign

  • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
  • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
  • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
Kenneth Hess | TrustRadius Reviewer

ziplogix Digital Ink

  • Biggest advantage is the speed of use since already integrated into ZipForms
  • Free as a part of ZipForms
Art Lewis | TrustRadius Reviewer

Screenshots

ziplogix Digital Ink

Pricing Details

DocuSign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DocuSign Editions & Modules

Edition
Personal$151
Standard$401
Business Pro$601
Advanced SolutionsCustom Pricing
Real Starter$153
DocuSign for Realtors$353
  1. per month
  2. none
  3. per month
Additional Pricing Details

ziplogix Digital Ink

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ziplogix Digital Ink Editions & Modules

Additional Pricing Details

Add comparison