Likelihood to Recommend
When collaborating with a team on content creation with the purpose of bringing multiple inputs in a nonstructured or nonfixed media type, this is a great choice because of its diversity of content and collaboration tools, however, if you are looking to have high flexibility in a particular content creation stream, for example, sophisticated text editing or presentation, there are a lot of strong competitors out there.
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Well suited for
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review Pros With Dropbox Paper, I can insert images and videos into your document, to make the document more visual, which is helpful for creating newsletters and simple flyers. Once you create a document, you can save it as a template to be reused as a starting point for creating new documents. Dropbox Paper has some basic formatting features like bolding text, adding links, and creating H1 and H2 headings. You can insert tables into your Dropbox Paper document Dropbox Paper also has an unusual but helpful feature, and that is the time line feature. Read full review HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat. HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request. HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room. I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted. Read full review Cons No spell check feature. No going back to "old versions" once changes are made they are permanent, with no restriction setting or ability to see previous versions. Read full review Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks. Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms. Video and audio calls are pretty useless, they're slow and not always work. The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years. Read full review Likelihood to Renew
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Read full review Usability
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Read full review Support Rating
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Read full review Implementation Rating
I don't have insights as I was not a part of the implementation. However, I love the end product
Read full review Alternatives Considered
I was not part of the decision making to acquire the
tool against any of the other options and competitors. However, I can assume that the fact that we have been using
File Management for many years and many important files are stored and shared in the tool everyday, the adding of
Paper should have been felt very natural.
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We tried a lot of chat clients before choosing HipChat. The
Skype for Business
UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco
was expensive to license and maintain;
was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Read full review Scalability
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Read full review Return on Investment Dropbox Paper has allowed all of our employees to be much more productive and on track even when we can't be in the office, which from a management standpoint is a huge positive impact. They know that productivity isn't slowing or lacking when everyone isn't actually sitting in the office under their watchful eye. It has had a huge impact on our turn around time and speed of getting more work and projects completed. The more work you can effectively get done in a time period means more money for the bottom line. It has made the majority of our team members more accountable and reliable when they know everyone is working together on something and each person has their own checklist of items to complete. It is especially helpful that everyone can see the same checklist, so everyone knows what each other is accomplishing. Read full review HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls. Read full review ScreenShots HipChat (discontinued) Screenshots