Likelihood to Recommend
Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
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TripIt is great for anyone who has multiple trips at any given time. It is also very good at tracking multiple reservations automatically on individual trips. It's not appropriate for low volume trips or only short trips. It is also good for sharing itineraries with others. It's not good for calendar views.
Read full review Pros Egencia is an all-in-one booking tool so you can keep everything in once place. Egencia works with SAML, so it's easy for users to get set up and logged in. Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well. Read full review Itinerary Management - TripIt does a great job collecting all of your travel information, including your flight and hotel information all in one location, so that you don't have to deal with multiple vendor apps, emails, or even printouts of that info. It also handles multiple upcoming trips for even easier management and organization Notifications - TripIt notifies you of changes to your itinerary, such as delays or gate changes, which is great to have that information pushed to you rather than having to constantly look at flight boards for updates. Apple Watch integration - As an Apple Watch user, TripIt has gone the extra mile to provide a useful watch app for travelers, making your travel information available on your wrist. This makes it even easier to catch changes to your itinerary, and not have to juggle a phone while you already have a passport and luggage to worry about! Read full review Cons Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing. The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia. Read full review Some addresses sometimes do not load (But this is becoming rare these days) Add some color to the icons (again minor improvement) Ability to create cross destination group trips with different cities to have a full overview of the trip and crossover points Read full review Likelihood to Renew
Its so ingrained in the company performance that I cant see us switching to anything else- Its not broke, we're not fixing it!
Read full review Usability
It is just so simple to use.
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For me- Tripit was super easy right out of the gate. Initially, using Concur required a little bit of training.
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Ive only had the receipt scan feature crash 1 time; no other issues- in fact the app is more on top of details than I am!!
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pages load fast, notifications are great. up to minute. after deboarding- my next steps are displayed. Syncs with the hotel & frequent flyer rewards programs too.
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When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.
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I have never called their support. That is a great question especially when rolling out into a medium to large organization. Concur is a well-respected company, so I can only suppose their Support is reasonable. I have not experienced their support.
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My training was over the phone with some trial and error.
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Set up clear workflows & processes for the masses! No problems with software, only end users...haha
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It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, share itineraries, and download PDF receipts is such a big help
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TripIt is designed specifically to help individuals manage their travel info in one place. Before I used TripIt, I had to manually save my travel info in a
folder, add flights to my personal calendar, then manage multiple airline apps to get flight alerts. TripIt has made my travel much easier.
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Tripit is working great for everyone, each department meeting both company and individual needs.
Read full review Return on Investment More efficient booking - save time. We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money! All electronic - bookings all online so have easy access to all staff trips. Read full review It makes it easy to see if your are missing a hotel stay. It makes it easy to see if you are missing a flight. It makes it easy to send reservations to someone's email and have it added to their TripIt. Read full review ScreenShots