Emplifi Service Cloud vs. PG Forsta HX Platform
Emplifi Service Cloud vs. PG Forsta HX Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Emplifi Service Cloud | N/A | Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at scale without sacrificing the personal touch. | N/A | |
PG Forsta HX Platform | N/A | The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Emplifi Service Cloud | PG Forsta HX Platform | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Emplifi Service Cloud | PG Forsta HX Platform | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Emplifi Service Cloud | PG Forsta HX Platform | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (19 ratings) |
Usability | - (0 ratings) | 7.1 (5 ratings) |
Support Rating | - (0 ratings) | 8.0 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Emplifi Service Cloud | PG Forsta HX Platform | |
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Likelihood to Recommend | Emplifi Inc No answers on this topic | PG Forsta |
Pros | Emplifi Inc No answers on this topic | PG Forsta |
Cons | Emplifi Inc No answers on this topic | PG Forsta |
Likelihood to Renew | Emplifi Inc No answers on this topic | PG Forsta |
Usability | Emplifi Inc No answers on this topic | PG Forsta |
Support Rating | Emplifi Inc No answers on this topic | PG Forsta |
Implementation Rating | Emplifi Inc No answers on this topic | PG Forsta |
Alternatives Considered | Emplifi Inc No answers on this topic | PG Forsta |
Return on Investment | Emplifi Inc No answers on this topic | PG Forsta |
ScreenShots | Emplifi Service Cloud Screenshots |