Likelihood to Recommend Flock provides a casual as well as professional approach. Prevents the hassles of communicating over phones. Once logged out the employee will not be disturbed after work hours. All the information, messages, and data that have been communicated to date are secure & can be accessed anytime. A great channel to pass on information to all the employees within an instant.
Read full review Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Read full review Pros Real-time communication is perfect. The mobile apps really let us take everything on the go. It integrates perfectly with our calendar. Read full review Virtual meetings - ease of set up and execution File sharing! We build channels for projects, and being able to invite only project members is huge! Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business. Read full review Cons Flock's video and audio quality is sometimes poor as a result of poor internet connectivity It has a messaging limit of 10,000 messages which makes it hard for us to keep messages for future reference Read full review The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened. It uses lots of computational resources while running and thus, slows down the system sometimes. It allows a few channels per team. The number of channels could be increased for better productivity. Read full review Likelihood to Renew Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review Usability The user interface is fantastic and that makes it easier for all the users
Read full review User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
Read full review Reliability and Availability Rare, but outages do happen
Read full review Performance Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
Read full review Support Rating We've only needed customer support a few times with Flock (mainly concerning app integration and security), and they've always been timely and helpful, which are the only things I truly need from support. The response rate was still rapid, and there's plenty of support available online as well for Flock.
Read full review Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
Read full review Implementation Rating I find everything I need for my day-to-day work.
Read full review Alternatives Considered I did not like
Google Hangouts . Hangouts is more geared toward personal communication instead of business related communication. Flock is also a lot easier to use and has more options related to a business setting.
Read full review Our company and IT department previously used
Skype for our communication needs.
Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
Read full review Contract Terms and Pricing Model Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
Read full review Scalability It does not appear to have a limit to how many teams and employees we can have using it
Read full review Professional Services I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
Read full review Return on Investment It did provide a creative space for conversation and this does equal a great return on investment, considering the investment is free for the base use. For the team members who enjoyed using it, it helped them save time in their day by having a repository for notes and creative ideas. Read full review I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together. It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing. Read full review ScreenShots