What users are saying about
152 Ratings
348 Ratings
152 Ratings
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Score 8.1 out of 100
348 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • Formstack Forms ranks higher in 1 feature set: Survey Reporting & Analytics
  • Qualtrics CoreXM ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Administration & Security, Survey Distribution

Survey Format & Appearance

6.7

Formstack Forms

67%
8.4

Qualtrics

84%
Qualtrics CoreXM ranks higher in 2/3 features

Survey templates

8.7
87%
53 Ratings
8.6
86%
105 Ratings

Themes

5.3
53%
57 Ratings
8.4
84%
108 Ratings

Custom logo/branding

6.0
60%
59 Ratings
8.3
83%
106 Ratings

Survey Content

8.1

Formstack Forms

81%
9.0

Qualtrics

90%
Qualtrics CoreXM ranks higher in 3/3 features

Changes to live survey

7.3
73%
54 Ratings
9.4
94%
108 Ratings

Question design help

8.0
80%
1 Rating
8.3
83%
114 Ratings

Multiple question types

9.0
90%
59 Ratings
9.3
93%
124 Ratings

Survey Logic

8.0

Formstack Forms

80%
8.6

Qualtrics

86%
Qualtrics CoreXM ranks higher in 1/1 features

Survey logic flexibility

8.0
80%
59 Ratings
8.6
86%
124 Ratings

Survey Reporting & Analytics

9.3

Formstack Forms

93%
8.5

Qualtrics

85%
Formstack Forms ranks higher in 5/5 features

Response tracking

10.0
100%
1 Rating
8.8
88%
121 Ratings

Data export

9.0
90%
60 Ratings
8.8
88%
121 Ratings

Standard reports

9.0
90%
57 Ratings
8.6
86%
115 Ratings

Custom reports

8.3
83%
49 Ratings
8.0
80%
104 Ratings

Analytics

10.0
100%
1 Rating
8.4
84%
109 Ratings

Survey Administration & Security

8.5

Formstack Forms

85%
9.0

Qualtrics

90%
Qualtrics CoreXM ranks higher in 2/2 features

Access controls

8.7
87%
56 Ratings
8.8
88%
106 Ratings

Compliance

8.3
83%
51 Ratings
9.2
92%
93 Ratings

Survey Distribution

8.0

Formstack Forms

80%
8.5

Qualtrics

85%
Qualtrics CoreXM ranks higher in 2/2 features

Vendor-offered crowdsourcing

8.0
80%
1 Rating
8.2
82%
54 Ratings

Respondent restrictions

8.0
80%
1 Rating
8.8
88%
83 Ratings

Attribute Ratings

  • Formstack Forms is rated higher in 2 areas: Availability, Implementation Rating
  • Qualtrics CoreXM is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

7.7

Formstack Forms

77%
75 Ratings
8.9

Qualtrics

89%
167 Ratings

Likelihood to Renew

9.1

Formstack Forms

91%
12 Ratings
9.4

Qualtrics

94%
41 Ratings

Usability

7.7

Formstack Forms

77%
6 Ratings
9.0

Qualtrics

90%
18 Ratings

Availability

10.0

Formstack Forms

100%
4 Ratings
9.0

Qualtrics

90%
2 Ratings

Performance

Formstack Forms

N/A
0 Ratings
5.5

Qualtrics

55%
2 Ratings

Support Rating

4.7

Formstack Forms

47%
7 Ratings
8.4

Qualtrics

84%
30 Ratings

Online Training

Formstack Forms

N/A
0 Ratings
8.0

Qualtrics

80%
2 Ratings

Implementation Rating

10.0

Formstack Forms

100%
2 Ratings
9.0

Qualtrics

90%
2 Ratings

Likelihood to Recommend

Formstack Forms

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Anonymous | TrustRadius Reviewer

Qualtrics

Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
Caroline Wong | TrustRadius Reviewer

Pros

Formstack Forms

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Patrick Stephens | TrustRadius Reviewer

Qualtrics

  • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
  • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
  • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
Kevin Bone | TrustRadius Reviewer

Cons

Formstack Forms

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Josh Summerhays | TrustRadius Reviewer

Qualtrics

  • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
  • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
  • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
Anonymous | TrustRadius Reviewer

Pricing Details

Formstack Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Formstack Forms Editions & Modules

Edition
Silver$591
Gold$991
Platinum$2491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$1,500 per user/per year

Qualtrics Editions & Modules

Edition
Research Core 1$1,5001
  1. per user/per year
Additional Pricing Details

Likelihood to Renew

Formstack Forms

Formstack Forms 9.1
Based on 12 answers
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Tim Roe | TrustRadius Reviewer

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

Usability

Formstack Forms

Formstack Forms 7.7
Based on 6 answers
I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
Anonymous | TrustRadius Reviewer

Qualtrics

Qualtrics 9.0
Based on 18 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

Support Rating

Formstack Forms

Formstack Forms 4.7
Based on 7 answers
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
Anonymous | TrustRadius Reviewer

Qualtrics

Qualtrics 8.4
Based on 30 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

Online Training

Formstack Forms

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

Implementation Rating

Formstack Forms

Formstack Forms 10.0
Based on 2 answers
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Mitchel Laman | TrustRadius Reviewer

Qualtrics

Qualtrics 9.0
Based on 2 answers
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

Alternatives Considered

Formstack Forms

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
Jason Fluegge | TrustRadius Reviewer

Qualtrics

]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
Luke Ferrel | TrustRadius Reviewer

Return on Investment

Formstack Forms

  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Ryan Spear | TrustRadius Reviewer

Qualtrics

  • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
  • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
  • If a user has created a great template, they can share to external teams quite easily. It helps other departments!
Joshua Melder | TrustRadius Reviewer

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