What users are saying about
Top Rated
126 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
274 Ratings
Top Rated
126 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Qualtrics

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Top Rated
274 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Likelihood to Recommend

Formstack

I would use it for Admissions, HR, and Administrative purposes. It automates and streamlines processes like no other. However, I would not recommend it for someone unaware of the third party integrations. You can pull a CSV, but that can become burdensome. If you know Google Sheets, you can create a filter to make the data manageable. For someone who knows how to do this, Formstack is wonderful; if you don't, be prepared to feel lost on data until you get the hang of it.
Patrick Stephens profile photo

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.
Joshua Melder profile photo

Feature Rating Comparison

Survey Format & Appearance

Formstack
7.4
Qualtrics
8.7
Survey templates
Formstack
7.7
Qualtrics
8.9
Themes
Formstack
7.0
Qualtrics
8.4
Custom logo/branding
Formstack
7.6
Qualtrics
8.8

Survey Content

Formstack
8.4
Qualtrics
8.7
Changes to live survey
Formstack
8.6
Qualtrics
8.9
Question design help
Formstack
8.0
Qualtrics
8.3
Multiple question types
Formstack
8.5
Qualtrics
8.9

Survey Logic

Formstack
8.2
Qualtrics
8.1
Survey logic flexibility
Formstack
8.2
Qualtrics
8.1

Survey Reporting & Analytics

Formstack
8.8
Qualtrics
7.9
Response tracking
Formstack
10.0
Qualtrics
8.6
Data export
Formstack
8.6
Qualtrics
8.5
Standard reports
Formstack
7.9
Qualtrics
8.1
Custom reports
Formstack
7.5
Qualtrics
8.1
Analytics
Formstack
10.0
Qualtrics
6.3

Survey Administration & Security

Formstack
8.4
Qualtrics
8.8
Access controls
Formstack
8.3
Qualtrics
9.1
Compliance
Formstack
8.5
Qualtrics
8.4

Survey Distribution

Formstack
8.0
Qualtrics
8.0
Vendor-offered crowdsourcing
Formstack
8.0
Qualtrics
8.3
Respondent restrictions
Formstack
8.0
Qualtrics
7.8

Pros

Formstack

  • Formstack is excellent for a simple UX style form. Users will never have trouble navigating these forms or understanding what is needed.
  • Formstack is great for integrating with other solutions companies may use. This makes them a great addition to your overall workflow.
  • The Formstack team is great at helping to provide ideas for how you can use their forms to improve your workflows. They are constantly releasing new features and services along with best practices for using them.
Aaron Lucas profile photo

Qualtrics

  • There are both personal and shared libraries for individual users and business teams.
  • Extremely intuitive user-interface that familiarizes users with the platform quickly.
  • One can save results to a wide variety of formats (CSV, SPSS, and more) for further data management
Joshua Melder profile photo

Cons

Formstack

  • Formstack is missing what I might consider some major integrations: it has Salesforce, but no NetSuite; it has Google Apps, but no Office 365
  • While the data routing options are impressive, one area that would be incredible would be the integration or data feeding of third party databases. For example, if data collected could be pushed to another cloud-based on on-premise PostgreSQL or Microsoft SQL Server instance, the ability to use the collected data with other integrated systems would be incredible.
  • In my opinion, Formstack can be a little pricey in the tiers. For not much money you can get into the service, but it's easy to quickly run out of space and need to jump to a more expensive tier
Mitchel Laman profile photo

Qualtrics

  • The one feature I have found to be frustrating is the rank order question format. The way it gives the response still means I need to calculate the numbers for each response in order to see which ranked highest. I wish Qualtrics would give this information.
Katharine Mason profile photo

Likelihood to Renew

Formstack

Formstack 9.1
Based on 12 answers
The product is solid and a leader in it's space.
Mitchel Laman profile photo

Qualtrics

Qualtrics 9.4
Based on 41 answers
We won't use anything other than Qualtrics going forward. I've never seen a better product
Erika Meeske profile photo

Usability

Formstack

Formstack 10.0
Based on 3 answers
Well written, modern software. Works as expected for software of 'today.' Does not operate like something from five or ten years ago...like a legacy platform. Continuous improvements are nice to see.
Mitchel Laman profile photo

Qualtrics

Qualtrics 8.6
Based on 10 answers
I can't imagine ever using another platform or tool. I love the Qualtrics Platform
Erika Meeske profile photo

Support

Formstack

Formstack 8.0
Based on 2 answers
Formstack has awesome support! They are always quick to respond and genuinely care for their clients' success. They will work with you to find a solution or let developers know about your feature request. There are a few things on the feature request forum that I wish they would implement sooner, but I am at least grateful that they give clients a space to voice their ideas and take them into consideration.
Cassie Dull profile photo

Qualtrics

Qualtrics 10.0
Based on 11 answers
They're quick and effective!
Will Miller profile photo

Online Training

Formstack

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek profile photo

Implementation

Formstack

Formstack 10.0
Based on 1 answer
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Mitchel Laman profile photo

Qualtrics

Qualtrics 9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider profile photo

Alternatives Considered

Formstack

For run of the mill data collection, I have used Google Forms, Office 365 Excel Forms, and SharePoint lists. And in WordPress I have used Gravity Forms.Google Forms and Office 365 are nice tools with not nearly the same feature-set available from Formstack. While they are usually included with your SaaS subscription, they just don't offer as much formatting and conditional routing, nor the integration and notifications to other systems.SharePoint requires a huge capital investment and a PhD in order to build data collection mechanisms. Even though forms and data can integrate very well to MS SQL databases on the back end, they are clunky and dated in their operations.Gravity Forms is a solid competitor in the WordPress space. Often costing less with the ability to collect the data to a local database (mySQL). The feature set of Gravity is geared towards a different need and in my case Formstack was a better fit in all situations.
Mitchel Laman profile photo

Qualtrics

The Campus Lab product was also great. I actually preferred it for campus use as they had a much better support for people who did not have a background in survey construction. That would have been great for faculty. But as someone trained in survey research, I found both products were great. Flashlight was great for the time it was introduced. Survey instruments have greatly improved in the last twenty years. Survey Monkey was ok for the cheap price, but Qualtrics can do so much more.
Katharine Mason profile photo

Return on Investment

Formstack

  • More quality leads!
  • ROI really hasn't been formally been measured.
Brett Doucette, ABC, MBA profile photo

Qualtrics

  • Having Qualtrics on our campus has made getting high quality data easier. It has simplified surveys, in that before Qualtrics every department was using a different survey product.
Katharine Mason profile photo

Pricing Details

Formstack

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Formstack Editions & Modules

Edition
Silver$391
Gold$99/mo2
Platinum$249/mo3
Bronze$19/mo4
  1. All Base Features + 5 Users
  2. All Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + 100 Forms + 10,000 Submissions + 10 Users
  3. All Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + Priority Support + 1,000 Forms + 100,000 Submissions + 25 Users
  4. All base features + 1 User
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Qualtrics Editions & Modules

Additional Pricing Details

Add comparison