Fourth Procurement and Inventory vs. Solid Commerce

The product is user-friendly in automating the tasks, managing the master data through central purchasing, and creating custom reports. It lacks certain basic functionalities like a record of wastages, sending automated emails confirming if the automatic tasks (scheduled tasks) have been completed or not, and the ability to automate the nutrition information, etc.

Incentivized

Solid Commerce may be helpful for small businesses that want to reach from one marketplace to become multi-channel based. However, I would recommend short contracts, long trial periods, request a teammate with 2+ years experience at the company and don't be afraid to communicate your needs. I do feel there is a place for the company in the marketplace, it is less expensive than most, it has a lot of benefits in segmentation and pricing needs, but it can lack in reliability and is not as reactive to customers for an e-commerce market.

Incentivized

• The 'stock management' tab on the home screen is of particular use when keeping tabs on incoming deliveries into the restaurant.
• The option to open and close your stock period is great as you have the chance to edit your stock at a moment's notice.

Incentivized

• It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one.
• It allowed for multiple skus to change price.
• It allowed for SKU segmentation and multiple attribute tagging.
• When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth.

Incentivized

• It would help massively to see via Enterprise and menu items what ones are no longer active, to keep the data tidy.
• When you take purchase reports from Enterprise and select to organise them by category, show the name of the category on the actual report download.
• Quick and easy upload/download of supplier products for correcting prices, descriptions, prices in bulk.

Incentivized

• As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service.
• At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers.
• We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable.
• We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship.

Incentivized

Too long to get an answer.

Incentivized

ChannelAdvisor is a step up in building our e-commerce business. They have met our communication and customer service needs. They work with our other tools like e-Desk and ShipStation reliably. However, that step up comes with additional costs. ChannelAdvisor is an investment that is higher then Solid Commerce. However, we are about 10 months in and not once have we lost connection with ShipStation or not been able to print pick tickets

Incentivized

• Procurement: Integrating some of the key suppliers with Trade Simple has saved labour hours.
• Integration: GL Integrations have increased the efficiency and quality of data.

Incentivized

• They helped us grow significantly from a small e-comm business to almost triple our size in four years.
• They led us to know where our breaking points are in a same day service oriented environment.
• They have great segmentation of SKUs and different pricing options of SKUs.
• They did have some creative thinkers to help their customers but I wouldn't know if they are still there.

Incentivized