Chose Gainsight CS
We evaluated Totango and Strikedeck. Before Gainsight, we used Salesforce for managing CSMs BoB.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
Strikedeck (discontinued) | Mid-Size Companies (51-1,000 employees) | Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available. | N/A |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
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More Pricing Information |
Gainsight CS | Strikedeck (discontinued) | |
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Ask people about this product | See helpful people who have experience with this product | |
Considered Both Products | Gainsight CS | Strikedeck (discontinued) |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | Strikedeck (discontinued) | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | Strikedeck (discontinued) | |
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Likelihood to Recommend | 8.5 (222 ratings) | 7.6 (5 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | 5.7 (5 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | 7.8 (5 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | Strikedeck (discontinued) | |
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Likelihood to Recommend | Gainsight | Discontinued Products |
Pros | Gainsight | Discontinued Products |
Cons | Gainsight | Discontinued Products |
Likelihood to Renew | Gainsight | Discontinued Products No answers on this topic |
Usability | Gainsight | Discontinued Products |
Performance | Gainsight | Discontinued Products No answers on this topic |
Support Rating | Gainsight | Discontinued Products |
Online Training | Gainsight | Discontinued Products No answers on this topic |
Implementation Rating | Gainsight | Discontinued Products No answers on this topic |
Alternatives Considered | Gainsight | Discontinued Products |
Return on Investment | Gainsight | Discontinued Products |
ScreenShots | Gainsight CS Screenshots | Strikedeck (discontinued) Screenshots |