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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Forms

    Score8.4 out of 10
    N/AGoogle Forms is an app for creating forms and surveys, and is part of Google Apps for Work. The product focuses on ease of use; the interface is similar to a document editor, with drop down lists of options and drag and drop question re-ordering. Users can embed images and video into surveys. Users can also program the question flow with custom logic. Google sends users basic summaries of the survey results automatically, or users can export the raw survey results data and analyze it via…N/A

    Jotform

    Score8.5 out of 10
    N/AJotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…

    $0

    Pricing
    Google FormsJotform
    Editions & Modules
    No answers on this topic
    Free
    $0.00
    Bronze
    $34.00
    Monthly
    Silver
    $39.00
    Monthly
    Gold
    $99.00
    Monthly
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    Google FormsJotform
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google FormsJotform
    Considered Both Products
    Google
    Chose Google Forms
    Jotform is good too and gives theming & CSS priority. However, I don't think the theme is important in forms, we chose Google Forms because we needed simplicity.
    Incentivized
    Chose Google Forms
    Google Forms are better than JotForm but not nearly as powerful as FormAssembly or Formstack. If you need integrations or more complex logic, then you will want to go with a more built-out form solution.
    Incentivized
    Chose Google Forms
    Google Forms excels at offering a simple way to collect data; however, it lacks robust features like logic questions, email communications (beyond an email confirmation), or dynamic functionality like the ability for respondents to edit responses. For some use cases, the …
    Incentivized
    Chose Google Forms
    I am consistent with what i have mentioned earlier, Google Forms offers flexibility and simplicity on its features, and it is easy to apply in many ways we needed it to be. if Google Forms could serve us this, using different tools for each process that eventually could covered …
    Incentivized
    Jotform
    Chose Jotform
    Jotform is so much more versatile that Google Forms, which we originally used. Google Forms was blocked by some of our users, where we have not had that problem with Jotform.
    Incentivized
    Chose Jotform
    Jotform looks more professional when the form is complete, I like being able to have questions side by side and on cards, as opposed to the stacked option Google Forms provides. I also like the logo addition and customisation options on Jotform. But the main advantage over Googl…
    Incentivized
    Chose Jotform
    It is difficult to see answers in Google Forms. To us it is messy. In Jotform everything is clear and you can download answers in PDF, which is very handy.
    Incentivized
    Chose Jotform
    We use Jotform instead of Google Forms because you can customize the input fields. We need very specific information from our participants and Jotform allows our participants to fill in the information we need a specific format to fit our list-building events. Also, the …
    Incentivized
    Chose Jotform
    Jotform was much easier to use in terms of creating an app! Although I like Google Forms for some uses, Jotform blew me away and I may shift to using it more.
    Incentivized
    Chose Jotform
    There are more options with Jotform than with Google Forms but Google Forms is better integrated with live xls and form outputs.
    Incentivized
    Chose Jotform
    Much more customizable and user friendly
    Incentivized
    Chose Jotform
    Jotform is really just superior. More robust options and more flexability.
    Incentivized
    Chose Jotform
    Jotform is an all-inclusive platform. Google lacks the features, templates, and form fields that are crucial in a form builder for any business. The branding and customization is a level far above what Google offers. I wouldn't go back to Google after working with Jotform as I …
    Incentivized
    Chose Jotform
    Jotform beats them all in terms of ease of use, flexibility of designs and ease of use
    Incentivized
    Chose Jotform
    We just cannot compare. Jotform is way ahead of the others: much more customization, options, logic... Jotform is just way better.
    Incentivized
    Chose Jotform
    Jotform's free tier seems stronger than some of the entry-level tiers of other products, which is why we decided to test it.
    Incentivized
    Chose Jotform
    Jotform vs Google
    - Submissions are organized nicely in Jotform
    - Jotform has creative freedom. Google doesn't have as many question options and editing abilities.
    Incentivized
    Chose Jotform
    Jotform has so many more features to choose from when creating a form or survey and the way you get your data is unbeatable as far as it collecting it and putting it together to have and discuss the submissions. The basic free option is also better. You get way more submissions …
    Incentivized
    Chose Jotform
    Jotform offers better integration where you can publicly list the form for anyone with a link can submit informaiton and we are able to get full PDF reports on those worksheets. Nothing currently does something as simple as this. Jotform's user experience is a whole lot better.
    Incentivized
    Chose Jotform
    Ease of Use
    Incentivized
    Chose Jotform
    Compared to Google and Microsoft, Jotform has a lot more features. I particularly love the e-signature because it makes the form feel more trustworthy for our team.

    Incentivized
    Chose Jotform
    Jotform has endless possibilities and features. It is not possible to compare, as they seem to be different proposals.
    Incentivized
    Chose Jotform
    In the past we used Forms but it doesn't allow as follow-up messages or the ease of use of questions. Plus the data is harder to track without having to export over and over to see the results. Also, limited question types that may be used to gather data about the participants …
    Incentivized
    Chose Jotform
    more user friendly and I think more powerfull
    Incentivized
    Chose Jotform
    In my opinion, more flexible and feature rich
    Incentivized
    Chose Jotform
    Very tied product, without the possibility of creating scenarios and no integration.
    Incentivized
    Key User Insights
    Would buy again
    98%
    Would buy again
    64 Answers
    97%
    Would buy again
    151 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    65 Answers
    93%
    Delivers good value for the price
    124 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    60 Answers
    98%
    Happy with the feature set
    152 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    42 Answers
    95%
    Lived up to sales and marketing promises
    100 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    48 Answers
    96%
    Implementation went as expected
    136 Answers
    Features
    Google FormsJotform
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Google Forms and Jotform
    Feature
    Google Forms
    6.7
    123 Ratings
    18% below category average
    Jotform
    8.0
    164 Ratings
    1% below category average
    Survey templates7.7114 Ratings9.0140 Ratings
    Themes6.2112 Ratings7.7148 Ratings
    Custom logo/branding6.1100 Ratings7.3153 Ratings
    Survey Content
    Comparison of Survey Content features of Google Forms and Jotform
    Feature
    Google Forms
    8.0
    121 Ratings
    6% below category average
    Jotform
    9.4
    151 Ratings
    10% above category average
    Changes to live survey8.9115 Ratings9.7126 Ratings
    Question design help7.398 Ratings9.6124 Ratings
    Multiple question types7.9120 Ratings8.9148 Ratings
    Survey Logic
    Comparison of Survey Logic features of Google Forms and Jotform
    Feature
    Google Forms
    7.0
    110 Ratings
    18% below category average
    Jotform
    9.8
    127 Ratings
    16% above category average
    Survey logic flexibility7.0110 Ratings9.8127 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Google Forms and Jotform
    Feature
    Google Forms
    8.4
    122 Ratings
    3% above category average
    Jotform
    8.6
    154 Ratings
    6% above category average
    Response tracking8.3120 Ratings8.4145 Ratings
    Data export8.1116 Ratings9.1147 Ratings
    Standard reports7.9113 Ratings8.2133 Ratings
    Custom reports9.286 Ratings8.6125 Ratings
    Analytics8.594 Ratings8.9114 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Google Forms and Jotform
    Feature
    Google Forms
    7.9
    116 Ratings
    9% below category average
    Jotform
    9.4
    127 Ratings
    8% above category average
    Access controls7.8113 Ratings9.4123 Ratings
    Compliance7.990 Ratings9.4116 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Google Forms and Jotform
    Feature
    Google Forms
    7.6
    90 Ratings
    6% below category average
    Jotform
    8.4
    96 Ratings
    4% above category average
    Vendor-offered crowdsourcing7.842 Ratings7.575 Ratings
    Respondent restrictions7.588 Ratings9.496 Ratings
    Best Alternatives
    Google FormsJotform
    Small Businesses
    Jotform
    Score8.5 out of 10
    Zoho Forms
    Score9.2 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google FormsJotform
    Likelihood to Recommend
    9.3
    (127 ratings)
    8.5
    (185 ratings)
    Likelihood to Renew
    7.0
    (4 ratings)
    9.4
    (7 ratings)
    Usability
    8.6
    (67 ratings)
    8.6
    (131 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (49 ratings)
    7.4
    (81 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    8.9
    (3 ratings)
    Configurability
    4.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (1 ratings)
    9.1
    (1 ratings)
    Product Scalability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google FormsJotform
    Likelihood to Recommend
    Google
    Google Forms is great for simple surveys, such as quick polls, but any logic beyond conditional pages is not supported. Google Forms is best used when the survey participants have and are permitted to use a Google Account to fill out the form; we ran into issues with hospital IT departments. I don't believe there's a better free tool out there than Google Forms, though.
    Incentivized
    Read full review
    Jotform
    We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
    Read full review
    Pros
    Google
    • Live results: When a user completes the form the results are added instantly.
    • Easy to create: Google Forms has a simple interface that allows for a wide range of question types. Google will even try to guess the question type based on the question (but this can be overridden).
    • Answers export to Google Sheets: It is easy to have each response to your form add a row to a Google Sheet, allowing for further analysis or processing.
    • Ability to automatically collect email addresses within a domain: If you have a form that has been shared with users in your domain, you can set it to automatically collect the users' email addresses without them needing to type it in. Makes checking whether all students have completed the form easy.
    Incentivized
    Read full review
    Jotform
    • Gathers information on my clients
    • Gathers and organizes information on my prospects
    • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
    • Educates clients about the benefit of supplementation
    • Educates my prospects
    Read full review
    Cons
    Google
    • Sometimes finding the output -- a Google Sheet with all responses-- is a little difficult. It's also sometimes confusing to figure out how to get back into the Google Form Survey itself.
    • As always, sharing among an institutional Google account and your personal Google account can be frustrating. You have to make a copy and can't share across the two different accounts very easily.
    Incentivized
    Read full review
    Jotform
    • The price is too high for casual users like myself
    • The automation took some time to figure out (that's understandable)
    • Making the forms look uniform took a lot of time to setup
    • Some parts like the approval emails, notification emails can be confusing
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    I will definitely renew my use of Google Forms because I really like the ease of use and the number of tools that Google forms provide. I also love that I can administer a test in real-time and get results in a timely manner
    Incentivized
    Read full review
    Jotform
    I need this software to run my business, it's built around it.
    Incentivized
    Read full review
    Usability
    Google
    Overall ease of use for staff, volunteers, and adult learners, and easy to get reports and to share reports via Sheets. As a free tool, it does more than expected. Easy to change the look and brand it to your organization, or just make it more fun, depending on what you want to use it for.
    Incentivized
    Read full review
    Jotform
    As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
    Incentivized
    Read full review
    Reliability and Availability
    Google
    In the years I've used GoogleForms I've never ran into any issues with the reliability or availability. Google is a gigantic company with essentially limitless resources which makes it very easy to trust that I will continue to be able to enjoy the same reliability I've come to know and expect from GoogleForms
    Incentivized
    Read full review
    Jotform
    No answers on this topic
    Performance
    Google
    One of the things that comes as a benefit of the lack to create complex logic branching and truly custom design is that there isn't lot of room to bog down the software. GoogleForms has always loaded just as fast as my internet service and device would allow it. I'm not sure about front end integrations or integrations into the form itself, as I've never explored it, but on the backend, I've never had any issues with integrations channeling from GoogleForms from the GoogleForms's end of things.
    Incentivized
    Read full review
    Jotform
    No answers on this topic
    Support Rating
    Google
    We haven't used much official support for Google Forms. However, because it is so widely used, there are a ton of articles and guides available online to help administrators of varying technical abilities to work through problems that arise. Additionally, Google provides an official support forum where there are discussions with other users as well as Google developers that can help address issues if needed.
    Incentivized
    Read full review
    Jotform
    I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
    Incentivized
    Read full review
    Implementation Rating
    Google
    Google Forms doesn't really require "implementation": simply log into GDrive and create a survey! You can configure settings per survey to, for example, automatically write responses to a GSheet.
    Incentivized
    Read full review
    Jotform
    the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
    Incentivized
    Read full review
    Alternatives Considered
    Google
    Although both platforms offer similar functionalities, Google Form has a personal advantage and it is the impeccable integration with the different applications of the Google suite, this allows to make use of all of them in a transparent way, which in the work environment allows to perform work efficiently and without affecting the quality of it.
    Incentivized
    Read full review
    Jotform
    Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
    Read full review
    Scalability
    Google
    GoogleForms lacks the ability for complex logic branching and the ability to truly design it in a custom manner. It's pretty obvious when you land on a GoogleForm that it is in fact a GoogleForm. This rating solely reflects the lack of flexibility which in turn makes it something that wouldn't usually be scaled. That being said, if needing to scale a simple solution, GoogleForms would be up for the job.
    Incentivized
    Read full review
    Jotform
    No answers on this topic
    Return on Investment
    Google
    • High positive impact and return of investment; easy to use and seamlessly integrated with current Google Drive and Suite
    • Ability to create surveys on demand and quickly, saving time and energy
    • Easy to train others in using Google Forms so that there is not a bottleneck of knowledge
    Incentivized
    Read full review
    Jotform
    • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
    • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
    • I could not easily identify what new information was provided in a resubmission by a respondent.
    Read full review
    ScreenShots

    Jotform Screenshots

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