Google Voice vs. Text-Em-All

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Voice
Score 8.1 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Text-Em-All
Score 8.9 out of 10
Small Businesses (1-50 employees)
Text-Em-All, headquartered in Frisco, delivers personalized, informational, emergency mass text messages and phone calls, whether they’re going to five people or 50,000.
$0.05
cents
Pricing
Google VoiceText-Em-All
Editions & Modules
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Starter
$0
Credits
$0.05
per credit
Monthly
$19
per month
Offerings
Pricing Offerings
Google VoiceText-Em-All
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsText-Em-All offers a variety of pricing plans to cater to different user needs. The monthly plan starts at $19, with pricing based on group size, making it ideal for consistent senders who reach the same group(s) each month as often as needed. Plans provide access to the full range of Text-Em-All features, to ensure a comprehensive messaging experience. Additionally, the platform offers credits, or pay-as-you-go pricing model, with costs ranging from 5¢ to 9¢ per credit, suitable for users with occasional or high-volume messaging needs. To help potential customers evaluate the service, Text-Em-All offers a free account so users can evaluate and try the service with 25 free credits.
More Pricing Information
Community Pulse
Google VoiceText-Em-All
Considered Both Products
Google Voice

No answer on this topic

Text-Em-All
Chose Text-Em-All
Pricing is better with pay as you go. Also, we're already a customer, so if it's a tie, we might as well stay and make our lives easier than transitioning to a new service. I don't have any other particular reason for staying other than that I've been quite happy for all these …
Features
Google VoiceText-Em-All
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Voice
4.3
51 Ratings
61% below category average
Text-Em-All
-
Ratings
Hosted PBX8.423 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)5.226 Ratings00 Ratings
User templates1.419 Ratings00 Ratings
Call reports5.044 Ratings00 Ratings
Directory of employee names1.725 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Voice
8.1
65 Ratings
3% below category average
Text-Em-All
-
Ratings
Answering rules8.044 Ratings00 Ratings
Call recording10.051 Ratings00 Ratings
Call park6.422 Ratings00 Ratings
Call screening7.459 Ratings00 Ratings
Message alerts9.063 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Voice
7.2
43 Ratings
11% below category average
Text-Em-All
-
Ratings
Video conferencing7.021 Ratings00 Ratings
Audio conferencing7.038 Ratings00 Ratings
Video screen sharing5.613 Ratings00 Ratings
Instant messaging9.326 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Voice
5.0
61 Ratings
46% below category average
Text-Em-All
-
Ratings
Mobile app for iOS5.044 Ratings00 Ratings
Mobile app for Android5.049 Ratings00 Ratings
Emergency Notification System
Comparison of Emergency Notification System features of Product A and Product B
Google Voice
-
Ratings
Text-Em-All
7.9
17 Ratings
0% above category average
Mass Notification00 Ratings9.015 Ratings
Multi-Channel Delivery00 Ratings8.413 Ratings
Customization and Templates00 Ratings7.414 Ratings
Geo-Targeting00 Ratings8.64 Ratings
Multi-Language Support00 Ratings6.56 Ratings
Emergency Contacts Database00 Ratings7.97 Ratings
Two-Way Communication00 Ratings7.915 Ratings
Notification Reporting and Analytics00 Ratings7.717 Ratings
Integration with External Systems00 Ratings7.811 Ratings
Mobile Notifications00 Ratings7.512 Ratings
Best Alternatives
Google VoiceText-Em-All
Small Businesses
CloudTalk
CloudTalk
Score 8.4 out of 10

No answers on this topic

Medium-sized Companies
CloudTalk
CloudTalk
Score 8.4 out of 10

No answers on this topic

Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Google VoiceText-Em-All
Likelihood to Recommend
9.0
(71 ratings)
8.8
(207 ratings)
Likelihood to Renew
9.3
(7 ratings)
8.9
(12 ratings)
Usability
9.0
(9 ratings)
9.2
(10 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
8.2
(1 ratings)
Support Rating
7.0
(35 ratings)
8.4
(108 ratings)
Implementation Rating
10.0
(2 ratings)
9.4
(6 ratings)
Configurability
-
(0 ratings)
7.3
(2 ratings)
Contract Terms and Pricing Model
7.0
(1 ratings)
9.1
(2 ratings)
Product Scalability
-
(0 ratings)
9.1
(2 ratings)
Professional Services
7.0
(1 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Google VoiceText-Em-All
Likelihood to Recommend
Google
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
Read full review
Text-Em-All
The pump that supplies our water system went out on the 4th of July last year. Many of the trustees and staff were out of town, so there was a sense of panic among our residents since no one had water. We were able to use Text-Em-All to quickly get out information and updates on the repair. We do not use it for sharing non-urgent information like dates for our garage sales, community gatherings, etc.
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Pros
Google
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review
Text-Em-All
  • Scheduled delivery: works as it should every time and is SUPER convenient.
  • Mass contact upload: I was able to pull a report to excel and it loaded PERFECTLY to ‘Contacts’
  • Feedback: if anyone doesn’t get the message, I will know almost immediately.
Read full review
Cons
Google
  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Read full review
Text-Em-All
  • My initial concern was regarding the "opt out" feature. I work with the senior population, and many of whom are not that tech-savvy. I have a couple of residents who had unintentionally opted out of messages thinking it was an individual message they were skipping. I would suggest that there be a clarifying question when a user chooses to opt out; it should default to opting out of a single message and survey the user to see if they would like to opt out of receiving additional messages. My residents were wondering why they were missing information and why I hadn't informed them of important dates and events.
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Likelihood to Renew
Google
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
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Text-Em-All
Text-Em-All is a great way to get messages to our associates versus posting on a memo board and hoping they see it. Very efficient. I would recommend this great tool to companies big or small as a form of business related communications. The only thing I would change is the ability to use more characters in the messages. And it would be a plus if you can translate to different languages in the app.
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Usability
Google
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
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Text-Em-All
It's fantastic. In general, it's a 10. But I give it a 7 because of the way I know it can improve. I save my workers' names in lists...and I have only the first and last name fields to classify them. I grade my workers based on their experiences and based on their jobs; so I use the last name field to group them. This could be easier by you adding another field.
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Reliability and Availability
Google
No answers on this topic
Text-Em-All
The availability of the text em all is amazing specially when we needed the most to spread out the word on an event that was happening.
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Performance
Google
No answers on this topic
Text-Em-All
I love the performance it provided us. Also, want to clarify that the time it takes to send out a mass text is amazing
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Support Rating
Google
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
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Text-Em-All
There have been few times over the last 18 years that I have had to make changes to our billing or deal with particular tech questions and I have never had any issues with their response time or ability to be helpful once the issues were communicated
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Implementation Rating
Google
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
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Text-Em-All
This was the best way we were able to reach out to everyone we wanted to, being that there were some not tech-sabi elderly people. This was a better way for them to be able to get the information they needed.
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Alternatives Considered
Google
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
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Text-Em-All
Our last provider was costly for what we needed. We need the ability to text, and that's it. The sense was challenging to navigate; I had to sign a one-year contract and pay thousands upfront. Text-em-all has been the best thing.
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Contract Terms and Pricing Model
Google
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
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Text-Em-All
Seems like a fair price for the product
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Scalability
Google
No answers on this topic
Text-Em-All
We have never had a problem being able to use Text em all when we needed it
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Professional Services
Google
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
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Text-Em-All
No answers on this topic
Return on Investment
Google
  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review
Text-Em-All
  • We definitely have a higher response rate when we contact applicants via text message; it seems to be the thing people check more often than email now.
  • It saves us a lot of time wasted before with "phone tag" when employees are unable to immediately to take a call.
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ScreenShots

Text-Em-All Screenshots

Screenshot of broadcast creation.Screenshot of the interface to add contacts.Screenshot of where to broadcast results.Screenshot of broadcast details.Screenshot of the contact management interface.Screenshot of two-way conversations.