Text-Em-All: Perfect for contacting our class participants
July 07, 2023

Text-Em-All: Perfect for contacting our class participants

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

I coordinate weekly classes that have a wide range of participants each week. Text-Em-All allows me to create groups for multiple classes that we offer at our facility and text reminders to those who have signed up for our classes. Participants can then respond individually with any questions they have leading up to their visit. Text-Em-All has helped us with participant attendance as less people forget they are signed up for our classes. It also allows people to easily let us know if they have to cancel so that we can contact others who may be on a waitlist.

Pros

  • Customer Service is very responsive and always willing to answer questions and work with me on my needs.
  • Pricing is based on number of contacts each month instead of individual texts.
  • It is easy to create groups of contacts for our ever-changing needs.

Cons

  • Text-Em-All fits our needs perfectly. There is nothing that I would change or do differently.
  • Flexibility of contacts
  • The ability to hold conversations via text without incurring more fees
  • Grouping
  • Better retention of class participants
  • Better communication with participants
  • Less wasted grant money
I have had to contact support with questions twice (once regarding tax exempt status and once regarding a change in our subscription. Both times, the response was timely and extremely helpful.
I reached out to several other text services before deciding on Text-Em-All. The two main things that set this company apart and ultimately won our business was the ability to pay per contact instead of per text message and the ability to have a prerecorded voicecall for those contacts who did not have a cell phone.

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Text-Em-All is well suited to a company that will text different people based on different situations. It is easy to add and delete people from groups as they register for different classes that we offer. It is also great for companies that will need to respond to participant questions via text. As Text-Em-All is priced by contact and not by individual texts, holding lengthy conversations with an individual never incurs more cost.

Text-Em-All also offers a recorded call option for those on your contact list that prefer not to text. This has been very helpful for our organization who serves a lot of seniors who only have a home phone.

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