Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gusto
Score 7.6 out of 10
N/A
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
$46
per month
Human Interest
Score 7.6 out of 10
N/A
Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.
$125
per month
Pricing
GustoHuman Interest
Editions & Modules
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
Essentials
$120 + $5 per eligible employee
per month
Complete
$150 + $7 per eligible employee
per month
Concierge
$200 + $9 per eligible employee
per month
Offerings
Pricing Offerings
GustoHuman Interest
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup fee$499 one-time fee
Additional DetailsGusto offers three pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.Human Interest offers three products, for a choice of 401(k) or 403(b) that fits an organization's needs. All plans offer an all-in-one, no touch 401(k) to make it easy for employers to run and for employees to save. All plans have a setup fee of $499. *Human Interest's average employee expense is 0.57%, compared to a 1.64% average for small 401(k) plans. Source: 401(k) Averages Book, 18th Edition.
More Pricing Information
Community Pulse
GustoHuman Interest
Considered Both Products
Gusto

No answer on this topic

Human Interest
Chose Human Interest
Answered this in the previous question! Ui UX is better at the guideline, and the guideline does a better job of educating customers on how to use their product for basic financial wealth and retirement planning education. Human interest does better with their customer …
Chose Human Interest
We solely looked at Human Interest.
Chose Human Interest
We made a mistake, we strongly advise you not to use Human Interest. They do not know much about 401k & profit sharing.
Top Pros
Top Cons
Features
GustoHuman Interest
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Gusto
8.4
163 Ratings
2% above category average
Human Interest
-
Ratings
Pay calculation8.2155 Ratings00 Ratings
Support for external payroll vendors8.58 Ratings00 Ratings
Benefit plan administration7.6107 Ratings00 Ratings
Direct deposit files8.4158 Ratings00 Ratings
Salary revision and increment management8.0134 Ratings00 Ratings
Reimbursement management9.511 Ratings00 Ratings
401(k)
Comparison of 401(k) features of Product A and Product B
Gusto
-
Ratings
Human Interest
7.3
37 Ratings
8% above category average
Payroll Integration00 Ratings6.931 Ratings
Compliance Maintenance00 Ratings7.235 Ratings
Plan Flexibility00 Ratings7.234 Ratings
Filings and Disclosures00 Ratings7.334 Ratings
Ease of Enrollment00 Ratings7.835 Ratings
Best Alternatives
GustoHuman Interest
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
OnPay
OnPay
Score 8.2 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10

No answers on this topic

Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
GustoHuman Interest
Likelihood to Recommend
7.0
(176 ratings)
7.3
(124 ratings)
Likelihood to Renew
9.0
(7 ratings)
9.9
(8 ratings)
Usability
8.1
(3 ratings)
8.1
(117 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
9.4
(2 ratings)
Support Rating
1.5
(24 ratings)
7.1
(7 ratings)
Implementation Rating
8.2
(1 ratings)
8.8
(4 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.4
(2 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(2 ratings)
Professional Services
-
(0 ratings)
10.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.4
(2 ratings)
User Testimonials
GustoHuman Interest
Likelihood to Recommend
Gusto
I would love to use Gusto for companies of all staff sizes but I understand that larger businesses will opt for a PEO and willingly give up flexibility and features to do that. However, I love that Gusto can be customized on so many levels – offer letter, adding documents for new hires, document verification, deploying documents to existing staff, tracking who has signed, helping staff select health benefits (love that this is an entirely paperless process!), screen share support (love this!), a host of integrations with other apps are easy to link up. The interface is delightful (love the piglet!), HR support for Master Admins is very professional. There are templates, forms, rules and updates provided for all States. And the reports are so easy to read, customize and understand. Amazing!
Read full review
Human Interest
From an HR standpoint, Human Interest was a seamless integration for our company. It has also been easy for us, as far as regular maintenance because there is nothing that we need to do when we have a new hire come aboard. Human Interest does all of the work for us and without the need for micromanagement. In my position, there is not a single scenario that I can think of where Human Interest is not well suited for a business of our size and type
Read full review
Pros
Gusto
  • The self-service aspect of the software is very nice. We rarely need to get customer service involved.
  • For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
  • We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
Read full review
Human Interest
  • They sold us very well in the beginning and the original sales rep brought in his manager which also helped answer questions our executives had.
  • Ease of use for employees seems great. Walking through as an employee is simple and quick. All electronic paperwork is great.
  • Sending reminder emails to sign up for the 401(K) is a great feature that's easy to use. I have used these a lot!
Read full review
Cons
Gusto
  • The support isn't very impressive, although it's rare that we even need their help.
  • I would like to see a better scheduling tool for the staff. Currently I have to use Homebase for this feature alone because Gusto's offering is lacking in this area.
Read full review
Human Interest
  • We purchased concierge service, but contact person changes frequently, and getting support when we need it is sometimes spotty.
  • Sometimes features of the admin dashboard / portal don't work correctly.
  • When contact person changes for concierge service, typically we're not notified, and we don't know who to contact when an issue comes up.
Read full review
Likelihood to Renew
Gusto
Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
Read full review
Human Interest
We will drop Human Interest as soon as they rectify their error in withdrawing $3600 in additional fees earlier this year
Read full review
Usability
Gusto
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
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Human Interest
The platform fully integrates with our payroll system and makes onboarding and management of plan participants extremely easy for our team. The portal is super easy for all employees to use and feel comfortable rather than intimidated with their retirement account
Read full review
Reliability and Availability
Gusto
No answers on this topic
Human Interest
Easy to navigate
Read full review
Performance
Gusto
No answers on this topic
Human Interest
Easy to navigate
Read full review
Support Rating
Gusto
Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.
Read full review
Human Interest
They have a general support email that doesn't provide a case when an email is sent. I had to email multiple times to have an issue addressed which was frustrating and impacted the rating above. Human Interest doesn't have specific account managers which means that it is especially important that the support team is responsive to questions, otherwise, it is unclear if a problem is being worked on. On the other hand, their support team proactively reached out to communicate that an employee of ours was eligible for an additional contribution as they were over 50 years old. Our payroll system had capped the individual's contribution at $19K which is the current year max for most individuals. Human Interest let us know about the additional contribution availability enabling us to quickly update the employee record for future payrolls.
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Implementation Rating
Gusto
Super easy to implement and use!
Read full review
Human Interest
We didn't realize the timewise federal guidelines take to transfer assets from one group to another.
Read full review
Alternatives Considered
Gusto
Gusto was the only payroll provider we used for our business. Before Gusto we were running payroll manually, which was cumbersome and didn’t account for our tax liability. Gusto is heads and shoulders above running payroll manually. It takes the load of payroll management off your shoulders and gives employees and easy to use portal to manage their personal payroll information.
Read full review
Human Interest
In my other profession, CPA, I have worked with and been involved with numerous other 401K Plan providers. Paychex, Ascensus, Modern Woodman, etc. Some have been very time consuming from implementation to ongoing contributions. Human Interest is a quality organization and has a great platform with easy access and reporting. No heavy lifting and no ongoing tedius work.
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Scalability
Gusto
No answers on this topic
Human Interest
Human Interest is well set up.
Read full review
Professional Services
Gusto
No answers on this topic
Human Interest
Very professional
Read full review
Return on Investment
Gusto
  • Saves me time and time is money so I've definitely saved money using Gusto over other payroll providers
  • 401k integration was not a good fit for my size company unfortunately, which I was disappointed about initially, but if you are a larger company it could be an excellent asset to your benefits structure for your team
  • Has increased employee retention because of its ease of use
Read full review
Human Interest
  • Our time and effort in managing the 401K plan should be considerably reduced.
  • We have now one contact as opposed to three that we had with our old plan which will help me get answers to questions without having to determine who is in charge of what aspect of the plan.
Read full review
ScreenShots

Gusto Screenshots

Screenshot of Flexible, automated payrollScreenshot of Time-off trackingScreenshot of The source of truth for HR data

Human Interest Screenshots

Screenshot of Admin Portal - A summary page offers a snapshot of the plan.Screenshot of Admin Portal - Employee List: See employees at a glance and information such as contribution rate, participation, balance, risk setting, etc.Screenshot of Employee Dashboard - History View: Employees have the ability to view their YTD contribution amount and account related activity on this page.Screenshot of Employee Dashboard - History View: Employees have the ability to view their YTD contribution amount and account related activity on this page.