Gusto vs. Human Interest

Gusto makes it EASY to run the otherwise time-consuming and tedious HR and payroll functions that need to happen in my small business. It surpasses every other platform in terms of ease of use and value. I use a variety of different tech tools and platforms, and I recommend Gusto to every entrepreneur friend of mine because it's that good. I would highly recommend it for small businesses that need these kinds of tasks taken off their plate. It probably doesn't make sense if your organization has a dedicated HR employee.

Incentivized

I would say Human Interest is easy to use once you figure out the quirks.. it is best used by an experienced HR person. If you do not have a ton of experience with 401K plans, it is not easy to use in the beginning. The payment schedule is also not timed with your contribution dates.. this can make reconciling difficult

• Gusto really kills it on the simplicity. The app and website are very clear and straightforward.
• Gusto also does a great job at being easy to navigate, visually pleasing, and logically posed.
• Gusto communicates very clearly and provides just the right amount of communication.
• Gusto makes the onboarding process very easy. I recently started at a new company and the process of filling out the necessary documents, filling out forms, and getting my benefit information input was soooooo easy!

Incentivized

• They sold us very well in the beginning and the original sales rep brought in his manager which also helped answer questions our executives had.
• Ease of use for employees seems great. Walking through as an employee is simple and quick. All electronic paperwork is great.
• Sending reminder emails to sign up for the 401(K) is a great feature that's easy to use. I have used these a lot!

Incentivized

• Adding in previous time manually could be more accessible.
• Notifications for when employees manually change hours.
• We should allow 1099 users to use the mobile app instead of restricting them to the website, especially since they can just log into the full website on their mobile device.

Incentivized

• Payroll cycles in small business can be a weekly on-cycle evolution which is not automatically recognized.
• The Annual Census verification, and IRS requirement, is cumbersome as a resubmission of data already known.
• Email to new participants can go unaddressed without notification to the company administrator. Better to illicit early follow-up than wait till their emails expire do to participant non-action.

Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.

We will drop Human Interest as soon as they rectify their error in withdrawing $3600 in additional fees earlier this year

Gusto, a leading HR and payroll software, has a generally positive impact on business objectives. By streamlining administrative tasks and providing tools for employee engagement, Gusto can lead to cost savings, increased productivity, and happier employees, all of which contribute to a higher return on investment.

Incentivized

I think it's great. The technology is not quite as updated as other platforms I have seen but it hasn't impeded anything I have tried to do on there so all in all it's great for what I need it for. My employees haven't complained which is telling because they complain about everything! Lol

Incentivized

Easy to navigate

Incentivized

Easy to navigate

Incentivized

Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.

Incentivized

Conference call answered all questions at the time, integration was fairly simple. It would be nice if on the employer side you could assist employees with enrollment instead of only them having to do everything on their own side. They came to us with questions we couldn't answer, had to redirect them.

Incentivized

Reach out to support immediately if you are having trouble setting up Gusto. Rather than being confused and trying to figure it out yourself, it's much better to talk to someone who knows what they are doing. Save yourself time and frustration and reach out to support

Incentivized

We didn't realize the timewise federal guidelines take to transfer assets from one group to another.

Incentivized

We found Gusto to be a better fit for our size and needs. Gusto is much more user-friendly and transparent with pricing. It’s easier to set up, and we liked that everything, from payroll to benefits to time tracking, is in one place without feeling overly complex. ADP felt geared toward much larger companies, while Gusto gave us flexibility and a more modern, intuitive experience.

Incentivized

In my other profession, CPA, I have worked with and been involved with numerous other 401K Plan providers. Paychex, Ascensus, Modern Woodman, etc. Some have been very time consuming from implementation to ongoing contributions. Human Interest is a quality organization and has a great platform with easy access and reporting. No heavy lifting and no ongoing tedius work.

Incentivized

Human Interest is well set up.

Incentivized

Very professional

Incentivized

• For me, it is hard to quantify payroll software as having an ROI. It does save quite a bit of time per pay period, so perhaps we could assign a theoretical number to an employee taking that time. I'd say, at the least, it saves 30-60 minutes a pay period compared to a more difficult-to-use payroll software.

Incentivized

• Human Interest has been great for minimizing time expenditures from HR to maintain employee records
• Minimal impact on employee retention and turn over, but is an asset to the Team Members who are actively contributing
• Extremely positive ROI when it comes to allowing Team Members to change their contributions and auto-syncing to the payroll company so there is no need to manually make the changes from our end

Incentivized